I hope that you have gotten this resolved, but if you have not, or if you have the problem again in the future, here are some simple steps for you!
1. Hold down the clear TV button until all lights light up at the top of the remote
2. Punch in a 3 digit code (provided below)
3. Press the # (POUND) button
4. Try powering the tv on/off, and the volume. If one or more of these functions do not work, start over from step 1 with a different code
500
837
Becki Barned
DISH Network Customer Service
[email protected]