20 Most Recent Maxi-Cosi Priori XP Booster Car Seat - Black Questions & Answers

Hi Deirdre Due to the safety implications of the harness in your carseat being incorrectly fitted we must recommend that you do not attempt to remove or replace the harness yourself. Should you wish to have it replaced you can send the seat to our engineers for inspection and replacement of the harness plus safety checks to confirm that it is working as per specification.

HiPlease could you e-mail to [email protected] as I have instructions available to e-mail (they are too large to attach here)

HiPlease send e-mail address - I have instructions available but am unable to post here as too large.

Full instructions on correct installation are in your user manual. To download a replacement user manual please visit www.maxi-cosi.com and select the carseat you need the user manual for.

Hi Lisa and Paul - If your carseat is under 2 years old please contact your retailer with proof of purchase for them to assist you under the terms and conditions of the warranty. If the carseat is over 2 years old or you do not have proof of purchase please contact our customer service department on 01284 413 141 Mon-Fri 8.30-4.30.

Hi Linda - Instructions are in your user manual. If you have lost your user manual a replacement can be downloaded at www.maxi-cosi.com

Good Afternoon

Please contact your retailer or go to www.maxi-cosi.com and select the country you're in, then choose "Contact Us" to be put in touch with the customer service department in your country.

Good Evening

Go to www.maxi-cosi.com and select the country you are in. Now choose the Maxi Cosi Priori XP from the list of Group 1 carseats, and download a copy of the instructions for the seat. Included in the instructions is a step by step guide for removing the fabric. Make sure you don't pull the harness out as well!

Try Dorel's site or call them Be aware there is a recall so check with them.
http://www.djgusa.com/usa/eng/Carseat-Selector
Find your seat and click on it. At the bottom is an Instruction manual link.

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609
Phone : (800) 544-1108

Good Evening

If the carseat is under 2 years old please return to your retailer with your proof of purchase and they will make arrangements for it to be returned to our engineers for full inspection & repair service. Following this and a full safety check the carseat will be returned.

If your carseat is over 2 years old or you do not have proof of purchase please contact our customer service department on 01284 413141 (Mon - Fri, 8:30 am to 4:30 pm) to make arrangements for a chargeable repair. Standard charge is £50 and this includes courier delivery service back to your address. In addition to this you would need to make arrangements & cover costs for courier delivery of the carseat into our engineers.

Due to safety implications of incorrect fitting a replacement harness must always be fitted by our specialist engineers and cannot be dispatched out for customers to fit themselves.

Hello In some countries Maxi-Cosi do have service centres where inspection & repair is possible. You should contact your local Maxi-Cosi office (Facebook or via Maxi-Cosi website, "Contact Us" option) They will be able to advise you.

Hi Maxi-Cosi do not produce the adapters for the carseat to be used with Mamas & Papas chassis. Adapters would be designed, tested, approved and sold from Mamas & Papas. If the adapters do not fit the carseat they need to investigate this for you. The CabrioFix carseat is only one model and regardless of date of manufacture all Maxi-Cosi adapters for CabrioFix are the same. (For using Maxi-Cosi carseat on Maxi-Cosi pushchair chassis)

Hi Rita The base will need to come in for our engineers to provide inspection and repair required. Please contact the customer care team to book in.

The unit will need inspection / repair. If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Please contact Dorel USA direct with your enquiry

Hi Which model Maxi-Cosi carseat do you have?

Hi If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi Grip the grey section on the support leg. Under this grey section you will feel buttons on either side. Grip the buttons tightly to depress to extend or shorten the support leg.

Hi Please contact Dorel USA directly for assistance with your enquiry.