20 Most Recent Xerox WorkCentre M20i All-In-One Laser Printer Questions & Answers

Throw the printer.

Go and recheck if you followed correct the upgrade steps: http://download.support.xerox.com/pub/docs/WorkCentre_M20/userdocs/any-os/en/M20_M20i_3.09_Firmware_Installation_Guide.pdf Here are original drivers (select the correct Windows version): http://www.support.xerox.com/support/workcentre-m20-m20i/documentation/enus.html?operatingSystem=win7x64&fileLanguage=en

There is a common issue with a firmware problem that caused this to occur when receiving faxes. Try upgrade to the latest firmware that can be found at www.xerox.com under drivers.

Hi Anonymous, I would suggest to print out the service setups from the internal menus anything that you think would help then print it out and keep it safe. You could then check the setups against the ones printer at original installation. Regards.

Download the user guide from here: http://www.support.xerox.com/support/workcentre-m20-m20i/documentation/enus.html Open the table to contents and look for facsimile instructions, and then just follow them.

We encourage you to use our knowledgebase, MRC Smart Technology Solutions is here to help! We offer a program to cover up to 3 printers of any manufacturer for an entire year! We can solve your problem! Email [email protected] for more info. Solution : Print a Connection Page (Network Connectivity Report / Configuration Page) NOTE: Print the Connection Page to locate the TCP/IP Address for the WorkCentre.

1. Press the [Machine Status] button on the Control Panel. 'Machine Setup' will be displayed on the Display Screen.
2. Press the [Up or [Down] arrow button until 'Reports' is selected, and then press the [Enter] button.
3. Press the [Left] or [Right] arrow button until 'Connect Page' is displayed, and then press the [Enter] button to print the report.
4. Press the [Stop] button to return to the Standby mode.

http://www.support.xerox.com/support/workcentre-m20-m20i/support/enus.html

You can try shaking the cartridge a bit from left to right. If this doesn't work, you will need to order a new toner.

You will need to do a couple of things, 1 remove, disassemble the scanner and thoroughly clean it, and while you have the scanner out, remove and clean the laser.
The toner cartridge may also be defective. that metering blade in that cartridge fails and causes light images also.
If you need instructions on how to remove and clean the scanner and laser let me know, I will type them out to you.
Not hard, just time consuming.
If you print out a report how does that look? If prints look fine and just the copies are light, then the mirrors in the scanner head a re probably fogged up. All the plastic in that scanner causes that same film on your scanner optics as you develop on your car windshield. Same process.

replace your toner and drum cartridge with a new one