20 Most Recent Xerox DOCUMATE 510 Flatbed Scanner Questions & Answers

Try this link:https://www.xeroxscanners.com/KnowledgeBase/Articles/VIS1023%20-%20Check%20Light%20Blinking%20on%20ADF%20Scanner.asp

try this link: https://www.scribd.com/doc/148499596/Synergix-Scanner-Service-Manual

Try this link: https://www.printertec.com.br/arquivos_download/xerox/xerox8825.pdf

Try this link: https://www.xeroxscanners.com/en/us/products/parts.asp?PN=97-0001-000

Try this link: https://www.xeroxscanners.com/en/us/products/parts.asp?PN=97-0016-20U

Try this links: Note: You must uninstall your current driver and OneTouch software to install and updated.driver. https://www.xeroxscanners.com/Knowledgebase/Articles/VIS1053%20-%20Step%203%20Reinstall%20the%20Scanner%20Driver.asp https://www.xeroxscanners.com/Knowledgebase/Articles/VIS1056%20-%20Step%206%20Contact%20Support.asp

Try this link: Note: You must uninstall your current driver and OneTouch software to install an updated driver. https://www.xeroxscanners.com/en/us/products/DM510/drivers.asp

Try this link: https://www.xeroxscanners.com/KnowledgeBase/Articles/VIS1023%20-%20Check%20Light%20Blinking%20on%20ADF%20Scanner.asp

Finally made it through to the technical support line. The problem is created by the cable from the lid to the body of the scanner not seating properly. You have to work the connection back and forth for half a minute while pressing it very firmly then screw in the attachments as tightly as possible. I am now scanning...

Try this link: Note: You must uninstall your current driver and OneTouch software to install an updated driver. https://www.xeroxscanners.com/Knowledgebase/Articles/VIS1056%20-%20Step%206%20Contact%20Support.asp

Try this link: Note: You must uninstall your current driver and OneTouch software to install an updated driver. https://www.xeroxscanners.com/KnowledgeBase/Articles/VIS1021%20-%20Scanned%20images%20Have%20Black%20Lines%20or%20Streaks.asp

Try this link: Note: You must uninstall your current driver and OneTouch software to install an updated driver. https://www.xeroxscanners.com/en/en/products/DM510/drivers.asp

Try this link: Note: Before following these instructions, check to see if the installation CD that came with your scanner supports Vista. If the CD does support Vista, do not follow these instructions. Instead, use the CD and installation guide that came with your scanner. Note: Not all scanners have a Vista driver available. To check if your scanner has a Vista driver, select a link below: https://www.xeroxscanners.com/KnowledgeBase/Articles/VIS1426%20-%20Installing%20Scanner%20On%20Windows%20Vista.asp

Try this link, look at item #4 for help on this issue. Note: You must uninstall your current driver and OneTouch software to install an updated driver. https://www.xeroxscanners.com/KnowledgeBase/Articles/XER1405%20-%20Xerox%20Scanners%20Top%2010%20Solutions.asp

Try this link: Note: You must uninstall your current driver and OneTouch software to install an updated driver. https://www.xeroxscanners.com/en/en/products/DM510/drivers.asp

Step 1 - Verify the scanner's power and connection

1. Verify that the scanner is turnned on
2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
3. Check that the USB cable is connected to both the scanner and the computer
   • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable

Step 2 - Redetect the scanner in device manager

1. Turn the scanner off
2. Click Here and select "Run" or "Open"
3. The Windows Device Manager will open
4. Go to "View" and choose "Show Hidden Devices"
5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
7. If asked to confirm the uninstall, click "OK"
8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
11. Once the scanner has been completely removed from Device Manager, turn the scanner back on

If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

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