With the device powered on and connected to your computer:
- Go to Start
- Right-click My Computer (or Computer)
- Manage
- Click Device Manager on the side
- Under Universal Serial Bus Controllers (or USB controllers or similar), check if CW100 Device is displayed
If it isn't, you need to now install the software for this device from
here for Windows, or
here for Mac.
If it is listed, does it have an exclaimation (!) icon or (?) icon next to it? If so, you still need the software mentioned above.
If it is listed with a normal picture icon (i.e. no ! or ?), I would suggest disconnecting the device from the computer, and then installing the mentioned software above, and then connecting it back in after the software has been installed.
Best of luck!
With regards
nLinked