20 Most Recent AT&T UVerse Questions & Answers

Menu button, options, audio/language, closed captioning, closed caption on-select on digital closed captioning then caption language, select espanol and save

If your using a flat screen tv make sure the apect ratio on the tv (not u verse set top box) is set to the correct setting. If it is you can change the apect ratio on the uverse box by goimg to option in the menu screen, then system options, tv screen resolutionthen set to the 720 or 1080 which evrr your set up for.

Ensure your in the att mode by pressing the att button at top left of remote. If still not working make sure the receiver is in a position the remote can see as the remote works by line of sight.

Need to download the u verse app on a mobilevdevice

Hit the AT&T button on remote then press ok.

Change the channel. This is the default channel that first pops up.

You have to program the remote to your specific TV.

Outage may have changed the input channel on TV so make sure you're on the right one. Press and hold the Power button on cable box. Let that restart. Unplug the router for 10 seconds and let it boot up.

Press AT&T button on top left of the remote. Check batteries. If both fail, press the OK button on the box itself to make sure the screen isn't frozen.

Problem is interference in the signal coming to the box. Unplug the main router for 10 seconds and let everything startup. If problem continues, call 8002882020 and have them run line tests.

Menu button > scroll right to Help > Scroll down to "Remote Control Setup > Follow directions on screen

Hold the power button to give it a fresh restart and let it do it's thing. If it takes more than 10 mins., call 8002882020 and have them run tests on it. You might have to get a new one (it's free to swap)

Call 8002882020 and ask for tech support. Troubleshoot with them for a few minutes and they will send you a replacement.

Go to channel 9910 and follow the directions there.

Hi. If its not working, you can actually manually perform a reboot / power cycle to refresh the signal that it's receiving.. all you have to do is to unplug the power cord of your att box and reconnect it after 5-10seconds.. afterwards, wait for 2-3minutes to boot up and check if the TV is working again.. hopefully this helps you and please don't forget to rate me. thank you.. :)

Hi. If the picture is not on full screen, you can use the option Zoom/Enter button o the lower right hand corner of the Remote control. It will give you options to change the viewing resolution of your TV.. hopefully i'm able to help with this and please don't forget to rate me. thank you.. :)

Hi. the only reason why these functions are not working is because your Remote control is on TV mode. The best way to resolve it is by Pressing the ATT button on the upper left hand corner of your remote and all functions will work.. I hope this helps you and please don't forget to rate me. Thank you.. :)

If you are getting Press OK to watch TV and it's not responding to your function, the best way to resolve it is by Pressing the ATT button on the upper left hand corner of your Uverse Remote control and then Press the OK button.. I hope this helps you and please don't forget to rate me. thank you. :)