1.
Power off the AIO and remove the power supply from the back of the unit.
Wait 30 seconds, then reinsert the power supply, and power the AIO on. Did
the error message return?
Yes:
Continue to step 2.
No: Print a test page. If the test page prints, the error is
resolved.
2.
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO. Using the carrier belt, gently move the cartridge
carrier to the middle of the unit.
3.
Remove both cartridges from the AIO. Close the top cover, reinsert the
power supply, and power the AIO on. Did the error message return?
Yes:
There is a hardware problem with the printer. Continue to Contacting
Lexmark.
No: Continue to Step 4.
4.
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO. Using the carrier belt, gently move the
cartridge carrier to the middle of the unit.
5.
Insert the color cartridge. Close the top cover, reinsert the power
supply, and power the AIO on. Did the error message return?
Yes:
Continue to Cleaning the Cartridge Contacts, and then repeat steps
4 and 5 of this procedure. If you have already tried cleaning the
contacts, continue to Defective Cartridge Test.
No: Continue to step 6.
6.
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO. Using the carrier belt, gently move the
cartridge carrier to the middle of the unit.
7.
Insert the black/photo cartridge. Close the top cover, reinsert the
power supply, and power the AIO on. Did the error message return?
Yes:
Continue to Cleaning the Cartridge Contacts, then repeat steps 6
and 7. If you have already tried cleaning the contacts, continue to Defective
Cartridge Test.
No: Print a test page. If the test page prints, the error is
resolved.
Cleaning
the Cartridge Contacts
1. Power off the AIO and remove the power supply
from the back of the unit. Open the top cover of the AIO. Using the
carrier belt, gently move the cartridge carrier to the middle of the
unit.
2. Remove the cartridges. Clean the cartridge
contacts (How to Clean the Print Cartridge
Nozzles and Contacts Manually).
1.
Make sure the printer is on.
2.
Open the printer cover. The print cartridge carrier moves and stops at the
loading position, unless the All-in-One is busy.
Note: If
the carrier does not automatically move to the center, turn off the
printer/unplug the printer from the power source and then slide the carrier to
the center.
3.
Remove both cartridges from the carrier.
4.
Close the printer cover.
5.
Re-brick your printer. Pull out the power supply,
black box where the power cord is plugged in at the back of the printer, and
put it back after 30 seconds.
6.
When the printer turns on, reinsert one cartridge first.
7.
Close the printer cover and check for any errors.
8.
If no error appears, reinsert the other cartridge. Close the printer cover.
9.
Replace whichever cartridge is causing the error to appear with a new
cartridge.
If problem continues, please contact Lexmark Technical Support Center for additional assistance.
In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.
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