Try to re-seat the cartridges in the printer. Open the printer cover > remove the cartridges > close the printer cover > re-brick you printer by pulling out the power supply - black box behind the printer where the power cord is plugged in, and re-plug after 10 seconds. When the printer turns on, reinsert the cartridges and close the cover. Try to print a document again to verify that the problem is fixed.
If that doesn't help, the problem could be due to a clogged print cartridge nozzle. Please follow the steps below to fix print quality issues with your model:
From the Maintenance tab, select Clean to fix horizontal streaks. Your printer will then print a page forcing ink through to clean the print cartridge nozzles.
After printing the test page, try to print a document again to verify that the problem is fixed.
A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to print again once the computer fully recognizes the USB connection.
1.
Make sure the printer is on.
2.
Open the printer cover. The print cartridge carrier moves and stops at the
loading position, unless the All-in-One is busy.
3.
Remove both cartridges from the carrier.
4.
Close the printer cover.
5.
Rebrick (pull out power supply, black box where the
power cord is plugged in at the back of the printer, and put it back after 30
seconds).
6.
When the printer turns on, reinsert one cartridge first.
7.
Close the printer cover and check for any errors.
8.
If no error appears, reinsert the other cartridge. Close the printer cover.
9.
Replace whichever cartridge is causing the error to appear with a new
cartridge.
Leading cause of paper jams is debris/foreign objects
that accidentally fell into the paper feed area.
1. Remove the sheets of paper from the feeder.
2. Grab a flashlight and look inside for any debris.
3. If you're willing and physically able, you may also
turn the printer over. Any debris should just freely roll out from the feeder.
4. If feeder is clear, place the printer back on the
table, open the printer cover and remove the cartridges.
5. Check the cartridge area for any obstructions/debris
that could cause this error or problem.
6. If cartridge area is clear, close the cover.
7. Unplug and re-plug the printer into the power outlet
to reset it.
8. When the printer turns on, reinsert the cartridges and
load some paper. Try to print again.
ns Serif"'>6. When the printer turns on, reinsert one cartridge
first.
7. Close the printer cover and check for any errors.
8. If no error appears, reinsert the other cartridge.
Close the printer cover.
9. Replace whichever cartridge is causing the error to appear with a new cartridge.
833 questions posted
Usually answered in minutes!
1,487 Questions
1,353 Questions
1,277 Questions
961 Questions
552 Questions