20 Most Recent Dyson DC08 Cylinder Bagless Canister Cyclonic Vacuum Questions & Answers

Hi there,

Sorry to hear about the problem you're having with your DC08 switch. It's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you, and recommend the best course of action. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

main bearing in the motor has gone. take it to your local vac shop 39 for a new motor

Hello, this is Ava with Think Crucial. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting. You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10 https://www.thinkcrucial.com/search?type=product&q=dyson I hope this was helpful. Ava B. Think Crucial Customer Care http://www.thinkcrucial.com/

This response is likely too late coming, however for others the problen appears to be the same as the fault with my turbine head which was that the turbine fan had become loose on its spindle. With no pressure on the brushes, friction would allow the fan to turn and drive the brushes via the belt. The faulty part is not available separately however I have repaired mine using araldite glue. Other things to check is for a worn belt. Cheers.

Hi Tylla, it's Jack at Dyson. DC08 includes a standard 13 amp fuse in it's plug, and this can be easily changed. With the vacuum turned off and unplugged, a small flat-bladed screwdriver can be used to remove the fuse cover and fuse. There are no other fuses within the machine, so if your vacuum shut off while you were using it, it may have overheated. Most Dyson vacuums include a thermostat which will shut the vacuum off for protection if it begins to overheat. This can often be due to a blockage, or because the filter is overdue for a wash. The machine will reset automatically after it's cooled down for 1-2 hours, but washing the filter and checking for blockages will help prevent this from reoccurring. If your machine has shut off and replacing the fuse in the plug doesn't help, I would encourage you to give our freephone UK Helpline a call on 0800 298 0298 for some advice from our experts. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

The fan / motor is not designed to be taken apart.

Motor needs repalcement.

you can go to: http://www.dyson.com/support/help.asp?article=51&product=DC22-MOTORHEAD-US, this a section for troubleshooting for dyson.You must clena any clogged from hose, bag.or blockage, Clean the filter. In most time, the machine has a thermic switch or thermal fuse, Inspect or test and replace or reset.God bless you

Hi there, it's Jack at Dyson. I'm sorry to hear you're having difficulty removing the floor tool from your machine. This sounds very unusual, and it's possible the release catch has been damaged or jammed in some way. Our experts should be able to help further, and may be able to talk you through removing the floor tool over the phone. When you have your machine easily to hand, I would encourage you to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi John, it's Jack at Dyson. Most Dyson vacuums include a thermal cutout which shuts the machine down for protection if it starts to overhead. You should find it will run again after it's cooled down for around 2 hours. This is likely to have been caused by a blockage, or because the filter is overdue for a wash. To prevent this from happening again, please follow the steps shown in our Support guide: http://www.dyson.co.uk/support/dc08/dc08-standard/my-machine-is-not-working/machine-won-t-switch-on-or-cuts-out/my-machine-cut-out-whilst-i-was-using-it/how-to-wash-filters/check-the-floor-tool In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video attached. Use cold water without detergent, and allow at least 12 hours for both sections of the filter to dry completely before replacing it. If you'd like some further help from our experts after you've given both of these steps a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), or 01-475-7109 (IE).

Hi there, it's Jack at Dyson. I'm sorry to hear you're having difficulty with your Dyson vacuum. From your description, it sounds like the model number you've supplied may not be correct, as DC08 is a cylinder vacuum which doesn't use a belt-driven brush bar. So we can confirm exactly which model you own and take you through some quick diagnostic checks, I'd encourage you to contact us directly. You can reach our experts by calling 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you. Best wishes, Jack - Dyson Official Online Customer Surpport http://www.dyson.com

click on this link for fixhttp://www.youtube.com/watch?v=wO_dqcAxB7A

is the canister sealing properly? The air enters the canister under high pressure and it should slow down greatly in there so the heavier (dust) particles will fall to the bottom of the canister and the air should then pass through the filter under a reduced pressure. If the air is easily escaping the canister area without slowing down the dust cannot settle. It should look like a cyclone in the canister, if it's not swirling in one direction but rather bouncing around, look at the inlet to the canister for build up or an obstruction also. If the canister is not sealing the the air will remain moving rapidly and carry the dust along with it. I would also check your filter for a tare along the seam.