Here are some steps you can try to resolve the issue:
Reset the phone: You can try resetting the phone to its factory settings. To do this, you need to press the "Menu" button, select "Settings," then "Phone Settings," and finally "Reset Settings." This should reset the phone to its default settings.
Update the firmware: If resetting the phone doesn't work, you can try updating the firmware. You can download the latest firmware from the Alcatel-Lucent website . Once you have downloaded the firmware, follow the instructions provided by Alcatel-Lucent to update your phone's firmware.
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If neither of these steps work, it might be best to contact Alcatel-Lucent customer support for further assistance.