20 Most Recent Canon DR-9080C Path-Through Scanner Questions & Answers

Lift up the black frame around the large soft grey pick rollers on the upper part of the paperfeed until it locks into place. Power off scanner and back on and the trya will lift and the paper will feed.

Quma service tool is on the original driver CD that came w/ the scanner. password is the name.

check the surface below the scanner it must be stable & straigt

Change the scan resolution to 200 dots per inch (200 dpi). If 300 it tajes a few seconds. If 1200 dpi, it may take really long.

The paper tray is lifted by set of levers under the tray and the levers are operated by a motor, under the display panel. Check if the levers are in position. The motor movement is transferred to the lever by a plastic gear. Check if it is deformed. Normally motor does not fail.
S. Mohan, India

Check the inadequate Cable harness (normally purple loom) under the metal lifter . You will need to remove the plastic entry tray to see the metal lifter mechanism which is quite difficult.

E24 refers to abnormalities in Feed Motor. When the top cover is lifted, just under the pickup roler, you can locate the Feed roller. Use Qumatool to check if the motor is okay. S. Mohan

Hi Marc, ***Make sure that you plugged the cable that comes from the camera detect PCB (sensor) into the document board assy (metal part under the plastic tray).*** You said you checked all the connections, but I would recheck them, and trace them all the way through the metal lift mechanism...the cabling has junctions that run through the metal box all the way across to the right side of the machine and plug into the 10Sub PCB. You will have to remove the metal lift mechanism and unplug to cables from the 10Sub PCB. You will also have to separate the upper and lower parts of the metal box. You might as well clean the metal box out, check the plastic gears, make sure the motor is plugged in, and regrease the plastic gears if they look like they need it. Check the wiring for crimps or breaks too. When you reassemble the box, make sure that the black "U" shaped photo interrupter doesn't get knocked out of place. If everything still looks ok, I would replace the sensor and retest. The buzzing noise from the lift tray may or may not be related. There is a stepping motor in the lift tray assy that could have a problem. Order them both, they are pretty cheap. Hope that helps...let me know

Under QUMA tools software run a 'REGISTRATION' with clean white sheets.
S. Mohan, Chennai

You probably need to set the user settings to "long doc" mode. 1) When the machine is in the standby state, press the NEW FILE key and Count Only key simultaneously. During the user mode, the LEDs of the NEW FILE key and Count Only key illuminate and the address (U01-U10) and data (the last digit) appear on the counter display. 2) When changing the address, use the NEW FILE key. Each time NEW FILE is pressed, the address changes, cycling from U01 to U10. 3) When changing the data, use the Count Only key. Each time Count Only is pressed, the data changes. 4) Pressing the Stop key exits the user mode. Long document mode =U10; 0=normal and 1=long document mode. Happy Scanning! Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...

Which settings have you tried? Did you attempt to enhance the Red settings? What program are you using? Each machine has settings built in for color drop out and color enhancement, If you are using the free Capture Perfect software, there is a setting in the where you make the enhancement or drop out changes.

Clean the glass in the Scanning module

You may be running short of Disk space. Delete unwanted files and try. S. Mohan

Uninstall the device driver, restart the Comp and reinstall the software. If the scanner is not detected, try inserting any working device on the same USB port. if it detected, thee could be problem in the Scanner, if the new device is not detected, then it may be port problem. S. Mohan, India

Remove the paper tray, remove the cables carefully. If you turn tray upside down, you will notice screws, remove them carefully. clean the 'golden finger' and ensure there are no staple pins. (Staple pins alter the circuitry). The gear wheel and the paper guide must be placed correctly so that it moves freely. S. Mohan, India

This is a common problem in 9080C. When the top cover is closed, the sensor sends light and it is reflected thro the black cover in the bottom. Then the scanner assumes the cover is closed. Any obstruction is treated as P00 error. You will notice three small oval & round shaped clear plastic. Clean them with a brush and ensure the edges are clean. Light goes thru one side and come thro the other, which is sensed by the unit placed in the top cover. S. Mohan, India

Hi Joseph, you should be able to find the driver for your OS on the Canon website here. imageFORMULA DR 9080C Color Production Scanner

When double clicking on the Quma tool, type in "quma" as the password.