20 Most Recent Samsung 3.5 cu. ft. High Efficiency VRT Front Load Washer Questions & Answers

You should be getting error codes. Here's a link to Samsung's online help (it also provides a list of error codes and what they mean): http://www.samsung.com/us/support/owners/product/WF331ANW/XAA
Hope this helps.

Samsung 3.5 cu.... | Answered on Dec 03, 2019

I have a similar 2008 Samsung washer (WF206BNW/XAC) that I nearly trashed because it would not drain. It had a problem with the drain motor. I was able to fix the motor, but not before I had purchased a replacement drain pump motor. (which is in my cabinet should I need it in the future)
Before doing any work on your washer, disconnect the power cord and turn off the water. Be prepared to soak up water with towels or whatever, if you are dismantling the pump.
The problem with these pumps:
Water will get inside around the armature of the drain pump motor, but this part does not see the 120 volts which is limited to the stationary outer part of the motor. The motor will run with this water but eventually it builds up calcium and deposits that start to bind on the rotating part, which will cause it to draw more current. An overload on the outer part of the motor (coil) will open and protect the motor from burning out, but eventually that overload will fail and either burn or open circuit and no more power gets to your motor. The easiest thing to do is replace the motor which is readily available from a number of online stores. But if you are handy with your tools, you can dismantle the motor, scrape out the deposits from inside the plastic cylinder where the armature spins and remove any deposits on the armature. You should put a bit of high quality grease in the bearings before reassembly. I put too much grease in the first time and it dragged on the rotating parts and I had to disassemble it again to clean it out. You will need to check the overload device (heat sensor) that is tucked in the coil and stationary portion on the outer part of the motor.
However, if you replaced the motor and it still doesn't run, your problem is probably in the Control Panel, as was mine. Control panel circuit cards are not available anywhere!!! Check to see if you are getting any voltage to them motor terminals. If your have no voltage, continue reading:
The increased current causes the contacts to pit and corrode and they don't make proper contact anymore. Below see the little relay only 1 inch long, where I have exposed the contacts so that they can be cleaned

The trick is to get to these contacts and clean them up with a tiny bit of fine sandpaper. This relay in on the control circuit card, which must be removed from the washer to get at.

First remove the top of the washer by removing the screws at the top in the back.


push the top towards the back of the unit and lift off.

Remove the screws from the control panel and pull forward in order to remove the wires. Make a note where the wires are connected or take pictures before removing.

This is a picture of my control circuit card connection after I had cleaned the contacts and reassembled the wiring.

When you have removed the control panel, take a close look at the labelling under the relays (black boxes) and locate the drain pump relay. With an exacto knife gently cut around the top of the box and remove the top.

You have to gently remove the black plastic link that goes from the white actuator to the relay contacts with tweezers. When you do, it will look like the first picture in included above. cut a small strip of fine sandpaper and fold it in half lengthwise. It has to be small enough to fit inside the box between the two contact pads. Rub it up and down gently between the two contact pads while squeezing the pads together on the sandpaper using tweezers. do not oversand, one or two strokes is enough. Blow out any dirt.
Put the link back in position between the white actuator and the contact. Make sure that it moves properly by pushing gently on the actuator and the it closes the contacts.
I put a plastic box over all the relays and taped it in place so that dirt would not fall in the contacts after reassembly.

Reassemble the Control panel to the washer, but leave the top off during testing.

Good luck.

Samsung 3.5 cu.... | Answered on Dec 24, 2017

Usually what happens here is that the pump to expel the water is not functioning, the normal problem here is a coin or hair grip gets lodged in the pump and stops the impeller from turning, generally the pump can be removed and opened up to remove the offending article and allow the impeller to operate again, once cleared of obstruction reassemble the pump and refit it. ( be aware, as the machine is still full of water, when you remove the pump the water will flood out so you need plenty of towels so soak up the water that spills.

Samsung 3.5 cu.... | Answered on Sep 24, 2016

possibly needs a new door switch .

Samsung 3.5 cu.... | Answered on Jul 07, 2016

Doors remain locked if program doesnt complete correctly.most likely pump blocked .to unlock take drain hose from wall and hold down low to ground as u can WATER WILL come out so use a bucket.after this u should be able to open.then u have to get pump checked.find someone who knows how to do this

Samsung 3.5 cu.... | Answered on May 23, 2016

when in doubt call a service tech . it could be a bent hinge . if children hang on it ever

Samsung 3.5 cu.... | Answered on May 13, 2016

Hi, you usually have to cut all power from the unit unplug and then put plug back in , hope this will fix.

Samsung 3.5 cu.... | Answered on Mar 27, 2016

usually inside the back panel would be the first place to look

Samsung 3.5 cu.... | Answered on Jan 25, 2016

The door lock has failed and will need to be replaced.

Samsung 3.5 cu.... | Answered on Nov 08, 2015

I know someone that had that problem with their LG washer. repairman could not fix it. one day it just fixed itself. hasn't filled with water since.

Samsung 3.5 cu.... | Answered on Sep 15, 2015

Hello. I need the model number to help you accurately. One of the most common causes of no-spin is a clogged or jammed drain pump. It won't spin if it can't drain. If you hear a humming noise when the unit is supposed to be draining, that means the pump is getting power. If you DON'T hear anything, the electric coil of the pump may be defective or the main control board might have an issue. If your unit has the door in front of the drain pump, have a friend help you pull the washer out at least 2-3 feet from the wall. Lay a bath towel across the back top edge to prevent wall marring. Tip the washer back until it rests against the wall gently. Any water inside will flow back, AWAY FROM THE DRAIN PUMP. You should then be able to open the pump trap cover and remove or locate a blockage. Also, you can feel around inside the pump chamber(where the actual impeller is located) and see if there is an obstruction(key, bobby pin, screw, underwire, etc stuck in the pump). If the pump is clear, call for service because diagnostics will be involved and it can get really complicated in a hurry. I hope I helped you!

Samsung 3.5 cu.... | Answered on Sep 13, 2015

It simply means you have used too much detergent and the only way to correct it is to run 2 or 3 loads empty with just COLD water.

Samsung 3.5 cu.... | Answered on Aug 10, 2015

ND is not draining, the washer probably has water in it and won't open. In which case you need to open the little tiny panel on the front of the washer and pull out the little hose and drain the washer and then clean our the filter next to the hose. NB means not balanced and the clothes have become unbalanced, move the clothes around and start it back up. If it happens a lot the washer is not on even ground and needs to be leveled.

Samsung 3.5 cu.... | Answered on Jun 25, 2015

Is it giving you an error message?

Samsung 3.5 cu.... | Answered on Jun 25, 2015

The water level is chosen by the dial; light, medium or large.

Samsung 3.5 cu.... | Answered on Jun 24, 2015

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