20 Most Recent Taylor 337 Soft Serve Ice Cream Frozen Yogurt Machine Fully Working Air Cooled Questions & Answers

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Taylor Ice Cream... | Answered on Oct 11, 2019

if the product is frozen in the barrle for sure then you have a bad micro switch that is telling the compressor to keep running, but that product would be super frozen and come out in the shape of the barrel. if it is the consistancy of ice cream then your pump gasket might be bad and not properly pressurizing your barrel and giving you the impression of a frozen barrel.

Taylor Ice Cream... | Answered on Jun 01, 2019

what soleniods must be open for the hopper to cool down on a softserve c708 and where is it located

Taylor Ice Cream... | Answered on Feb 23, 2019

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Taylor Ice Cream... | Answered on Jan 17, 2019

Sounds like a thermostat problem. Perhaps an auto-defrost problem. Perhaps a hi-limit thermostat problem. You need a refrigeration engineer. That is a complicated piece of commercial equipment. You can't fix it yourself.

Taylor Ice Cream... | Answered on Nov 28, 2018

Adjustment for hopper temp is center small blue dial on left touch control panel. Marked mix. Counterclockwise is warmer. If it's both hoppers freezing up and that's turned warmer, probably the thermistor probe. If it's just the left, low on refrigerant. There's a leak.

Taylor Ice Cream... | Answered on May 25, 2018

Circuit board in control box in left side. Two red lites on same. Adjust proximity sensor in or out that's sensing rotating torque coupling drive shaft mates with when product liquid till one lite stays on all the time.
very small blue blue box on circuit board with tiny brass screw that turns to adjust product stiffness. Other lite lites when viscosity achieved.
if torque coupling, proximity sensor or circuit board have issues or brix of product off this won't fix issue.
also torque pin must be place to stop center piece in barrel from rotating to load torque coupling as product thickens

Taylor Ice Cream... | Answered on May 21, 2018

I'm not 100% on this model but here goes....
A "beeping" tone will sound to alert you
of a fault.
To discontinue the tone, access the Operator
Menu and enter Option B. Correct the fault, then press
the OFF (<--) key, and the tone will stop.
FYI Fault Description
(Option B)
This option lists any faults detected by the control and
allows the operator to clear them from the system.
When a fault is detected it will be displayed on the
second line of the LCD. Pressing the MENU/SEL key
will display the next fault found or return the display to
the Operator Menu if no additional faults exist. If the
OFF key is pressed when a fault is displayed, all faults
that have been corrected will be cleared from the LCD
upon returning to the Operator Menu. To return to the
Operator Menu, press the MENU/SEL key.
for 337.....
Screen display.....
The POWER SWITCH OFF screen indicates that the
power switch is in the OFF position.
=- -=- -=- -=- -=- -=- -=- -=- -=- -=
The normal operating screen will display the current
mode of operation and the level of mix in each mix
hopper. (The power switch is in the ON position.)
L = OK
Operator Menu
The Operator Menu allows the operator to access
operational information and to set non-critical
functional parameters. The Operator Menu also allows
access to the Service Menu. (Note: Only service
technicians who know the access code may use the
Service Menu.)
Operator Options
Exit From Menu
Fault Description
System Information
Current Conditions
Service Menu
Pressing the OFF (<--) key will move the cursor one
position to the left. Pressing the STBY (-->) key will
move the cursor one position to the right. Both keys
include the "wraparound" feature. This means that
when the cursor reaches the end of the option, any
further movement in the same direction causes the
cursor to "wraparound" (to be placed at the opposite
end of the option listing)

here's the manual if you don't have it....


Best to you hope this helps a little

Taylor Ice Cream... | Answered on Mar 05, 2018

Generally, its user's preference, but I usually set the DIP switches to 1, 5, and 7 in the on position and the rest in the off position.

Taylor Ice Cream... | Answered on Jan 17, 2018

I am assuming that it is the left side that is freezing up? Is there a large disparity in temperature from the left side to the right? Your machine monitors the temperature on the right side hopper and that will determine the temp of both sides. If there is a large temperature difference between the two sides then it may be that you are low on refrigerant. You may have enough refrigerant to cool the left side but not the right side and since the machine only monitors the right side, it wont shut off the mix refrigeration system which could cause the left side to freeze up.

Taylor Ice Cream... | Answered on Jan 17, 2018

If this is an ongoing problem that you have had for a while, it sounds as though your viscosity may be set too high. You can adjust the viscosity by removing the 4 screws that hold the face plate on. You will see 3 potentiometers. You want the left most potentiometer. It Should be labeled "Viscosity". You need a tiny screwdriver to turn it. Turn it counter clockwise about 1/16th of a turn. If your Ice Cream is already frozen, You will have to let it cycle a few times before the ice cream reaches consistency. If its liquid, then you will know as soon as the machine finishes the initial freeze down cycle.

If this is a new problem, then it is highly likely that your beater motor is going bad. To check this you would want to test the amperage of the motor when you initially draw product from the machine. A single phase 1.5HP motor in the taylor ice cream machines should not draw more than 7 amp on an initial draw right after freeze down. Its normal to draw around 6 amps then drop for a few second. In order to trigger the reset, the beater motor has to draw more than 6.3 amps for an extended period of time. Your reset may be set higher than 6.3 but that is average.

Taylor Ice Cream... | Answered on Jan 17, 2018

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