Top 10 HP LaserJet 4 plus Printer Questions & Answers

HP LaserJet 4, 4m, 4 Plus and 4m Plus Series Printers - False Error Message 13 PAPER JAM ISSUE: After clearing all jammed paper from the HP LaserJet 4, 4m, 4 Plus, or 4m Plus series printer, the display still reads 13 Paper Jam . Even after cycling the power off and then back on, the error remains. SOLUTION: Open the rear door of the printer. There is a paper sensor near the upper right hand corner of the fusing assembly (just below the right edge of the long yellow warning sticker on the fuser) that can cause paper jam error messages even when there is no jammed paper in the printer. Toggle the thin black plastic lever up and down to make sure it is not stuck or sticky. The lever should be in the down position before closing the back of the printer. If the lever is stuck or missing, the printer will generate a false paper jam message. Hope it will help you !

Try these:
New Delhi

Adonis Electronics Pvt Ltd
M/s Kanica Electronics M-3, Vishal Market Complex,
Dhakka Chowk,Kingsway Camp,Bhai Parmanand Colony
New Delhi 110009
Delhi

Contact Nos: 011-27455617 / 2663
Email: [email protected]
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Adonis Electronics Pvt Ltd
A-33, New Krishna Park, Vikaspuri
Near Dhouli Piyau
New Delhi 110018
Delhi

Contact Nos: 011-65656239/ 9350852813
Email: [email protected]
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Digitech e- services
33- A, Rama Road,Opp Road to Kirti Nagar Metro Station,
NewDelhi
New Delhi 110015
Delhi

Contact Nos: 011-45085280/ 45085292
Email: [email protected]
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Digitech Services Pvt Ltd
A-32, IInd Floor,Dayanand Colony Lajpat Nagar – IV

New Delhi 110024
Delhi

Contact Nos: 011-26222191/26232706/9899079727 anuj
Email: [email protected]
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Ingram Micro India Pvt Ltd
2, Industrial Area, Kalkaji,Near Punj Lloyd,
Opp. Chandiwala Estate
New Delhi 110019
Delhi

Contact Nos: 011- 26239225, 32966279, 32983782
Email: [email protected]
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Redington India Ltd
S-3, Green Park Extension

New Delhi 110016
Delhi

Contact Nos: 011-46034444,46034404/46034404
Email: [email protected]
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RT Outsourcing Services Ltd
A-200, Okhla Industrial Area,
Phase-I (Main Road)
New Delhi 110020
Delhi

Contact Nos: 011-26382319
Email: [email protected]

57 (or 57.1) SERVICE Message (Main Motor
Failure)
The 57 SERVICE indicates that the DC Controller PCA detected a
general motor failure. The Main Motor drives all moving
components in the printing process. The Main Motor is a 4-phase,
DC servo motor controlled by the DC Controller PCA.
The formatter detects a Main Motor failure when:
• The Main Motor does not come up to speed within one second
of receiving drive voltage.
• The Main Motor deviates from the correct speed for one second
after reaching the correct speed.
Main Motor Functional Checks
• Inspect the gear train for debris that would block the free
operation of the gears.
• Check the gears in the Toner Cartridge for wear and binding.
• Reseat J211 (or J214 on the HP LaserJet 4 Plus/4M Plus) on
the DC Controller PCA, and the main connector on the Main
Motor Assembly. Refer to Figures 7-16 and 7-17 for the DC
Controller PCA connector locations.
• If the problem persists, check that the +24B Voltage is present
on the DC Controller. If the voltage is not present, replace the
DC Controller. If the voltage is present, and the motor does
not rotate, replace the Main Motor Assembly

HP does not specify what that error means. It says to contact HP Support. If the unit is in warranty, Hp will repair it, free of charge.
HP and Compaq products
800-HP invent
or
800-474-6836 24 hours a day, 7 days a week for most products U.S.: English and Spanish for most products.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Instant Repair Help over the Phone

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To get confirmation page do this:
1. On the control panel, press Setup ( ).
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Fax Reports, and then press OK.
4. Use the arrow buttons to select Fax Confirmation, and then press OK.
5. Use the arrow buttons to select the option for when you want the fax error reports to be printed.
6. Press OK to save the selection.

To iclude first page with report:
1. On the control panel, press Setup ( ).
2. Use the arrow buttons to select Reports, and then press OK.
3. Use the arrow buttons to select Fax Reports, and then press OK.
4. Use the arrow buttons to select Include 1st page, and then press OK.
5. Use the arrow buttons to select On, and then press OK to confirm the selection.

yes you have to catch printer making the line and then as a page is being printed you need to open door to stop paper after green cylinder(drum) as it is entering fuser, then you need to remove paper from printer without pulling through the fuser, if you see the line then rub your finger across line up and down page, if it smears at all then its the cartridge if not then the fuser

Hi there

41.3 on a lj 4+ is a paper Feed related error normally caused by dirty or worn paper feed tyres if you are getting this error whilst feeding from the paper tray at the bottom of the printer stack a few sheets on the manual feed tray on the front if you dont get the error

clean all your feed wheels or order a service kit and replacement replacement tyres


Regards AL "alstech"

Hi,

All the kinds of manual related to your printer can be downloaded via:

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=101&prodTypeId=18972&prodSeriesId=25484

http://safemanuals.com/user-guide-instructions-owner-manual/HP/LASERJET%204%20PLUS-M%20PLUS-_D

Thank you for the inquiry.
Most 13 errors on this old reliable HP Workhorse are paper jam related. This error matrix will help you point in the direction of where the paper is prompting this error. Just clear the paper and recycle the power on the printer.

10.00.00 Supplies Memory Error alternates with 10.10.00
The printer is unable to read the electronic info on the print cartridge Replace print cartridge 13.XX Paper Jam [Location]
Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following:
1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path.
2. Open and close the top cover to clear the message.
3. Check sensors and flags in the paper path for proper operation.

3.0 Paper Jam [Location]
A non-specific paper jam occurred.
1. Remove jammed media from the specified location.
2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and separation rollers.
4. Ensure there is no obstruction in the path, such as a torn piece of paper.
5. Open and close the top cover to clear the message.
6. Check sensors and flags for proper operation.

13.1 Paper Jam Open Input Trays
Paper-delay jam at paperfeed area.
1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray.
2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated.
3. Replace any defective sensors or flags.
4. Verify the media meets the specifications.
5. Check the pickup feed and separation rollers for unusual wear. Replace as needed.
6. Rotate the media in the input tray by 180 and/or turn it over.

13.2 Paper Jam Open Input Trays
Paper-stopped jam at paper-feed area.
1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place.
2. Replace any defective sensors or flags.
3. Ensure the media does not exceed the maximum length.
4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad.
5. Verify that the fuser is properly installed.

13.10 Paper Jam Check Duplexer Jam at duplexer.
1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective.

13.14
For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA.

13.20 Paper Jam Check Rear Door
Media stopped in the paper path during power on or when the top door was closed.
1. Remove all media in the paper path, and then open and close the top cover.
2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags

13.21 Door Open Jam
The top cover was open while printing.
1. Clear the jam and close the top door.
2. If the message persists, check the top door switch for proper operation.

13.5 Paper Jam Check Rear Door
Paper-delay jam at fuser.
1. Check the transfer roller and small media belt to ensure they are operating and can feed print media.
2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser.
3. Replace any defective sensors or flags.
4. Turn the media stack over and/ or rotate it by 180 in the input tray.

13.6 Paper Jam Check Rear Door
Paper-stopped jam at fuser.
1. Check the paper path for obstructions at the fuser and output/delivery area.
2. Replace any defective sensors or flags.

13.99 Paper Jam [Location]
A non-specific paper jam occurred.
1. Remove jammed media from the specified location.
2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and separation rollers.
4. Ensure there is no obstruction in the path, such as a torn piece of paper.
5. Open and close the top cover to clear the message.
6. Check sensors and flags for proper operation.

Hope this helps helps. Please keep us updated and remember to rate this answer.


TF

It sounds to me like you may be using this printer through the JetDirect interface and have the printer assigned a different IP address than what the computer is expecting. For example, if the computer is configured to find the printer at 192.168.1.205 and the printer has an address of 192.168.1.120, you will see the "printer offline" message on the computer but the printer is happily "online" according to its point of reference.

Another possibility is that the computer has the printer configured to "offline" mode. To check this, right-click on the printer and see whether there is a check mark next to "Use Printer Offline." If so, click on that option and that will remove the check mark, returning the printer to online status.