HP officejet 6110 all in one ....Put in New cartridges -black and color...keep telling me to align cartridges. Please help...Thank you!
I am posting this in the hopes that it may help other lost lambs like myself as
I was unable to find this answer on my own searching the web.For the
past couple of days, my happy little HP 6180 Printer has been asking for new
yellow juice. I finally got the chance to go pick up a new cartridge and much to
my dismay, when I installed it, I got a message saying Ink System Failure...
something something... refer to documentation.Well, the documentation
had no references to this kind of error. I tried everything the website
suggested, unplugging it, taking out the ink cartridges, starting the whole
thing up and reinstalling and the error just appeared again and again.I
looked online and was dismayed to find that people said that they had gotten
refurbished models sent to them because they couldn't get tech support at HP to
help them... OR that they were charged big bucks for tech support.My
husband took over at that point (I am normally the geek but it was a long day)
he got online with a tech support person and she talked him through fixing it.
It works great once again!!!Here is the content of the chat, hopefully
it helps you too! Christina is the tech support person. Christina: Let
us perform some steps to isolate the issue and find a fix for it.Christina:
Please perform the following steps and let me know the message that will be
displayed on the printer.Christina: A. - Press and hold the "*" key. B.
- Press the "#" key and release both keys. Display should say "Enter Special
Key Combo" C. - Press and release in sequence the "1", "2" and "3"
buttons.CustomerName: okCustomerName: screen says "support"
R0631MChristina: Fine.Christina: 2. Press and release the right arrow
button until the display says "System Configuration Menu".Christina: 3.
Press and release the "OK" button.Christina: 4. Display should say "Hardware
failure status". If not there already, Arrow Key over to "Hardware failure
status",Christina: 5. Press and release the "OK" button.Christina: 6.
Display should say "Hardware failure status: Clear. Press OK to
clear".CustomerName: yupChristina: 7. Press and release the "OK" Button.
Message changes to "Hardware failure status Cleared. Press Cancel to
continue".CustomerName: okChristina: 8. Press and release the "CANCEL"
button as many times as necessary, so that, either the "Welcome to Photosmart
Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO
NOT TRY TO PRINT AT THIS STAGE.CustomerName: okChristina: 9. Using the
Power Button, turn the unit OFF and unplug the power cable from back of the
printer and wall outlet.CustomerName: doneChristina: Fine.Christina:
10. Wait 30 seconds for the power to get discharged and then plug the power
cable into the wall outlet first and then into the back of the
printerCustomerName: doneChristina: 11. Turn the unit on. The printer
may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by
"PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK
INITIALIZATION PROCESS". Allow this process to complete and do not interrupt.
Once the initialization process is complete, the printer will print out a
Diagnostic Page.CustomerName: made a buncha noise, and it didn't print a
diagnostic pageChristina: Good.Christina: Is the error message still
being displayed on the printer?CustomerName: nopeChristina:
Good.CustomerName: should I try to print something?Christina: Let us
print a self test page to check the functionality of the printer.Christina:
Press Setup menu on the All-in-One then scroll using the arrow key and select
Print Report then select Self Test Report.