ViewSonic VE710b 17" Flat Panel LCD Monitor - Answered Questions & Fixed issues

If Windows Device Manager doesn't deliver try VIEWSONIC.COM. You can find drivers, firmware and manuals there.

We have about 20 of these at work. Four of them went dark, to varying degrees, in the two years they were covered by warrantee, and were sent back to the factory for repairs. Since then, eleven more have gone dark. I finally got around to looking at them a few days ago. I have repaired five so far, and in every case it has been the same cause.
The capacitors on the inverter board are burning out. There are two 470uF, two 1500uF and a 1000uF that are not holding up.
Costs about 4 bucks for replacement parts at digikey; qtys and Part numbers are:
2 PN #493-1561-ND
1 PN #565-1664-ND
2 PN #P13124-ND
It takes about an hour, and minimal skill with a soldering iron to fix.

There are lots of reasons why it can shutdown, but happerlly none should be serious. It may be that the B+ or Power supply is too high, look for a pot near the power supply and try turning it down a bit. Also the x-ray protection may be too high, look for the X-Ray pot, found near the FBT, turn that down too. I assume your a tech and know how and where to be carefull.

It sounds like your video card settings are too high and your monitor cannot handle the settings. One way to confirm this is to boot into SAFE MODE and see if it still happpens. If it does not, then its the video card settings. If it does, then it indicates that the monitor is in need of service or replacement.Turn down the resolution and color depth settings all the way, and then increase them incrementally until it is as high as it can go until this problem starts happening again. To adjust video settings, right click anywhere on the desktop and select Properties. Then go to the settings page.If the display does not stay active long enough to make these changes, then boot into SAFE MODE and delete the video adapter from the device manager. Upon rebooting the computer, the video adapter will re-install itself with low default settings.Is the correct monitor selected in your display settings?Make sure that the correct monitor appears in Display properties. If the wrong monitor is selected, Windows might not use the full capabilities of your monitor, and you might be restricted in your choice of screen resolutions.To check your monitor selectionOpen Display Properties in Control Panel. Click the Settings tab, click Advanced, and then click the Monitor tab. The monitor that is selected for your computer is displayed under Monitor Type.If correct monitor isn't listed, click Properties. Click the Driver tab, and then click Update driver. After the Hardware Update Wizard starts, click Install from a list or specific location, and then click Next. Click Don't search. I will choose the driver to install, and then click Next. This provides a list of monitor manufacturers and models.In Manufacturers, click the manufacturer of your monitor, and then in Models, click the model name.
If your monitor isn't listed, click (Standard monitor type) in Manufacturers, and then choose the most compatible setting for your monitor in Models. Click Next, and then click Next again. NoteTo open Display Properties, click Start, click Control Panel, click Appearance and Themes, and then click Display.Are you using the wrong driver for your display adapter? ImportantThe following procedure might require you to restart your computer, which will close this troubleshooter. If possible, view this troubleshooter on another computer while you perform the steps on the computer you are troubleshooting.To continue troubleshooting if no other computer is availableRight-click the page displayed on your screen, and then click Print.

1. Follow the steps in the printed copy of the procedure.
   
2. After your computer restarts, reopen this troubleshooter and answer each question as you answered it initially.When you reach this page again, answer the question at the bottom, and then click Next.If the wrong driver is specified for your display adapter (video card), you might have problems installing your monitor or increasing the video resolution above 640 × 480 with 16 colors.To find out whether a better driver is availableOpen Display Properties in Control Panel. Click the Settings tab, click Advanced, and then click the Adapter tab. Click Properties, click the Driver tab, and then click Update Driver.Click Install the software automatically (Recommended). Follow the instructions in the Hardware Update Wizard to search for a better display adapter driver. Restart your computer if you are prompted to do so. NoteTo open Display Properties, click Start, click Control Panel, click Appearance and Themes, and then click Display.You might be able to download an updated driver from Windows Update. To go to the Window Update Web site, click Start, point to All Programs, and then click Windows Update. If an updated driver is available, follow the instructions for downloading the software to your computer and installing it. If the driver is not installed automatically, use the procedure above to locate and install the driver on your computer.
   

Does installing the correct driver for your display adapter solve the problem?Does Windows support your display adapter?To determine whether your display adapter (video card) is supportedCheck the Windows Hardware Compatibility List (HCL) in Help & Support.If your display adapter is supported, the HCL might include notes about it or links to updated drivers. Download any new drivers that are available. NotesIf you follow this link, when you return to this troubleshooter you will have to start over from the beginning and answer each question as you answered it initially. You must be connected to the Internet to view the HCL. If you do not have Web access, contact the manufacturer of your display adapter to find out if it is compatible with Windows XP. If your display adapter is not on the HCL, or is listed but is not shown as being compatible with Windows XP, Microsoft does not provide support or drivers for it. Contact the adapter manufacturer, or visit the manufacturer's Web site, to obtain a driver that is compatible with Windows XP.
Does Windows support your display adapter?If it is supportedDecrease the hardware acceleration setting. ImportantThe following procedure might require you to restart your computer, which will close this troubleshooter. If possible, view this troubleshooter on another computer while you perform the steps on the computer you are troubleshooting.

• To continue troubleshooting if no other computer is available
  
  1. Right-click the page displayed on your screen, and then click Print.
     
  2. Follow the steps in the printed copy of the procedure.
     
  3. After your computer restarts, reopen this troubleshooter and answer each question as you answered it initially.When you reach this page again, answer the question at the bottom, and then click Next.To decrease hardware accelerationOpen Display Properties in Control Panel. Click the Settings tab, click Advanced, and then click the Troubleshooting tab. Drag the Hardware acceleration slider to the left.
     

1. Click OK, and then click OK again.
   
2. Restart the computer when you are prompted to do so.
   

Note

• To open Display Properties, click Start, click Control Panel, click Appearance and Themes, and then click Display.
  

Does decreasing hardware acceleration solve the problem?
If not resolveIs the BIOS for your display adapter out of date?
The BIOS for your display adapter might not allow a resolution higher than 640 × 480 with 16 colors.
Contact the display adapter manufacturer to find out whether there is an updated video BIOS for your display adapter that supports higher resolution.Does upgrading the video BIOS solve the problem?

Hi there!

Please refer to Page 7 of your VA1703w user manual for help on mounting this monitor, if you do not have the manual available, you can get it online here: http://www.viewsonic.com/assets/022/7368.pdf

From what I can tell, you may be re-using the screws that you remove during the listed procedure.

Look for bad caps:
http://s807.photobucket.com/albums/yy352/budm/VIEWSONIC/Viewsonic%20VE710B/

Basic LCD monitor and TV troubleshooting guide: http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide http://www.fixya.com/support/r7406380-tv_training_manuals Failed TV and Monitors pictures: http://s807.photobucket.com/albums/yy352/budm/

Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you. Or www.digikey.com just make sure to use caps with low ESR, 105c, high ripple current, long life rating such as PANASONIC FM or FC series.

возьми и штейкер протри сульфатам амония и вся проблема испариться

Sorry, but i think the solder wouldn't help here. This could be the result of physical damage- kick, dropped down or smth similar. Usually there breaks the decoding matrix crystals, that are very thin, and there are 4- 8 crystal chips for the matrix. This problem solves by changing the LCD, but it costs almost as the whole screen (around 150USD or 100EUR), depends of model.

It seems to be the problem with the lamps inside the LCD screen. You have to replace one or both of them. You have to observe in what part of the screen is brighter, and how it changes in time.

Most likely problem is the video card in the computer. If there is no separate card, then it's the motherboard.

The PC is OK when hooked up to another monitor?
This model and other VIEWSONIC are known to have bad caps with domed tops, also check the fuse as shown in my pictures here:
http://s807.photobucket.com/albums/yy352/budm/Viewsonic%20VE710B/#!cpZZ1QQtppZZ20

Basic LCD monitor and LCD TV troubleshooting guide:

http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting

http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide

Failed TV, Monitors, Caps : http://s807.photobucket.com/albums/yy352/budm/

Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague Capacitor kits: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you. Or www.digikey.com just make sure to use caps with low ESR, 105c rating such as PANASONIC FM or FC series. Parts: www.shopjimmy.com Please post back what you find. Please leave rating if it helps.

The back needs taken off and check on power supply module for a couple of electrolytic caps that might be bulged and need to be replace, or just buy a new power supply and replace it, that will fix your problem.

Check the caps, fuse, solder joints.
See here; http://s807.photobucket.com/albums/yy352/budm/Viewsonic%20VE710B/#!cpZZ1QQtppZZ36

If you are going to DIY and already try the monitor with another PC, and have proper tools and know safety precaution then please read on: Most common failures in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply (they should be replaced in a set), blown fuses; poor solder joints, failed inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed VIEWSONIC monitors to get some ideas what to look for: http://s807.photobucket.com/albums/yy352/budm/ Post back what you see inside so we can guide you further and it will help out other people in the future also.

Basic LCD monitor and TV troubleshooting guide: http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide http://www.fixya.com/support/r7406380-tv_training_manuals Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm/

Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.

Or www.digikey.com just make sure to use caps with low ESR, 105c, high ripple current, long life rating such as PANASONIC FM or FC series. Please leave rating if it helps.

The inverter has failed, its probably a small component on the inverter circuit board that's at fault. You need someone competent with a soldering iron and a new component or circuit board or a new monitor.

Look for bad caps as shown in my pictures here first:
http://s807.photobucket.com/albums/yy352/budm/Viewsonic%20VE710B/

If you are going to DIY and have proper tools and know safety precaution then please read on:
Most common failures in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply (they should be replaced in a set), blown fuses; poor solder joints, failed inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed monitors to get some ideas what to look for: http://s807.photobucket.com/home/budm/allalbums
Post back what you see inside so we can guide you further and it will help out other people in the future also.
http://en.wikipedia.org/wiki/Capacitor_plague
Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.

Look for bad caps, they should also be replaced in a set for the DC output side.
http://s807.photobucket.com/albums/yy352/budm/Viewsonic%20VE710B/

http://en.wikipedia.org/wiki/Capacitor_plague

Capacitors kit: http://lcdalternatives.auctivacommerce.com/Default.aspx he can make a kit for you.

Does it do the same when use it with other PC, otherwise you may have failing DC filter caps that gining you unstable DC which can give you intermittent problems.
http://s807.photobucket.com/albums/yy352/budm/Viewsonic%20VE710B/

Capacitors kit: http://lcdalternatives.auctivacommerce.com/

Look for bad caps (bulging/leaking tops) first as shown in my pictures, common problem.
http://s807.photobucket.com/albums/yy352/budm/Viewsonic%20VE710B/
Please post back what you find.
http://s807.photobucket.com/home/budm/allalbums
http://en.wikipedia.org/wiki/Capacitor_plague
http://www.badcaps.net

A red color generally means a ccfl backlight is going out,
this is the bulb itself, not the inverter.

If you want to take it apart and troubleshoot and find out which bulb (this monitor has 4) just let me know and I can give you instructions in dissassembly and troubleshooting.

if the red light just comes and goes and you can live with it, I would. It may be difficult to troubleshoot if it does not show red as soon as you turn it on.
If it is the bulb, eventually the problem will get worse until it turns on for 2 seconds and kicks off.

Change a set of caps in the power supply/inverter sections, see failed VE710B here: http://s807.photobucket.com/albums/yy352/budm/Viewsonic%20VE710B/

What parts were replaced, or cheap parts were used? More likely to be either bad caps in the power supply, or bad backlight inverter circuits, see failed VIEWSONIC monitors due to bad caps here: http://s807.photobucket.com/home/budm/allalbums