Top 20 Quinny Buzz Jogger Questions & Answers

Hi - Please can you visit the Quinny page and use the 'contact us' tab for your enquiry to be directed to the customer care team in your country who can help you. http://www.quinny.com/international

For assistance with BOB stroller please contact BOBGear Home BOBgear

Hi - Please contact Quinny customer care by visiting the International Website and using the Contact Us tab - Quinny urban strollers and buggies

Hi, If the handlebar requires replacement, due to the safety implications of it being incorrectly fitted, the chassis would need to come in for inspection & repair with our engineers. If it is under 24 months old and you live in the UK please contact your retailer with proof of purchase to claim under warranty terms and conditions. If it is over 24 months old or you no longer have proof of purchase and you live in the UK please contact the customer care team direct to book in for chargeable inspection & repair required. If you do not live in the UK please visit the Quinny.com website, select the country you're in and choose the "Contact Us" tab for your enquiry to be sent to the relevant customer care team to help.

Hi Angie Please contact Mothercare for assistance. Contact Mothercare

Hi LindsayNot something we can advise you to repair yourself. Chassis would need to come in for our engineers to provide inspection / repair. If it is a 2008 model or younger we can provide this service. Standard charge is 39.99GBP and this does include courier collection & delivery of the product. Contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to book it in.

HiIf you're in the UK you can order spare parts via your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please visit the website www.quinny.com and select the country you're in, then use the "Contact Us" tab for your enquiry to go through to the customer care team for your country who can help you source spare part items.

HiIf you're in the UK and it is under 2 years old please contact your retailer with proof of purchase for warranty inspection & repair. If you're in the UK and it is over 2 years old or you do not have proof of purchase please phone the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to book in for chargeable inspection & repair.If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side to be put through to the customer care team for your country who can then assist further.

If the issue is that you do not know how to fold the Buzz please view the User Manual (a replacement copy can be downloaded from www.quinny.com if required) If the issue is that the chassis will not fold it needs to be sent to the engineers for inspection / repair.If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase for them to make arrangements under warranty terms and conditions. If you're in the UK and the product is over 2 years old or you do not have proof of purchase you can book in for chargeable inspection by calling the customer service department on 01284 413 141 Mon-Fri 8.30-4.30 (Excluding Bank Holidays) If you're outside the UK please visit www.quinny.com and select the country you're in, then go to the Contact Us tab to send a contact request form to the customer service department in your country who will be able to assist further.

Could you be a little clearer on what your question is and we will try to assist?

Hi, This definitely sounds like the gas cylinder is gone. You'll need to return it to your retailer, or contact www.quinny.com to arrange a repair. Hope this helps.

HiThe 2005 / 2006 model chassis can be used with an existing style seat unit - you will need a replacement sub seat as well as the fabric to go on it for the child to sit on. The existing fabric is not suitable to fit onto the sub seat (seat frame) that you have with this model.Visit www.quinny.com and select your country, then choose "Contact Us" for your enquiry to be sent to the customer care team for your country who can advise on where to buy and costs.

HiWhat country are you in?If you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please go to www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the page to contact the customer care team for your country.

Hi,Can you clarify your question please? We do not sell bearings, we sell complete front wheel units. Which country are you in?

HiDepending on the age of the chassis it can be sent in for inspection and repair work required.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

If you're in the UK you can order by contacting the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

If you're outside the UK please advise which country you're in and we can put you in touch with the correct distribution team to assist you.

HiIf the folding mechanism has become broken it is not possible to force close the product without causing further damage.Please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen to send your enquiry to the customer care team in your country who can advise of next steps to take for the chassis to be inspected/repaired.

Hi, I have the same problem..were you able to fix it?

HiThis is not feedback we've heard before! Remember there are two places to adjust the harness - underneath the shoulder harness pads and at the waist position. To adjust underneath shoulder harness pads you need to undo the popper from the harness, slide the pad down the length of the harness and adjustment point revealed to make harness smaller.

Craigslist.com

HiWe cannot provide advise on this due to the safety implications if this is incorrectly put back together again.We must advise you do not attempt to carry out repair work yourself but that you make arrangements for the product to be sent in for engineers to provide inspection / repair work required.If you're in the UK please contact customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please visit www.quinny.com and select the country you're in. Then select the "Contact Us" tab on right side of screen for your enquiry to go through to the customer care team for your country.