20 Most Recent Quinny ZAPP Stroller - Page 4 Questions & Answers

Good Afternoon

From your description I believe you have lost one of the adaptors to fit a Maxi Cosi carseat into the Zapp chassis?

If you're in the UK please order a replacement set of adaptors from your local retailer. They come as a pair and are RRP £25.

If you're not in the UK please visit www.quinny.com and select the country you're in then go to "Contact Us" to be put in touch with the customer service department in your area.

Good Afternoon

The Zapp raincover is held at the top of the pushchair with velcro ties so make sure these are done up properly and then stretch the raincover over the seat unit and around the bottom and the elastic section should then hold the raincover firmly in place.

Good Afternoon

If you're in the UK spare part items can be ordered via your Quinny retailer or direct with our customer service department on 01284 413 141 Mon-Fri 8.30-4.30.

If you're not in the UK please go to www.quinny.com and select the country you're in, then select the "Contact Us" tab to be put in touch with the customer service department in your country.

Good Morning

Without inspection it is impossible to say whether or not your Quinny Zapp is performing as it should be. Modification of the product by yourself is not recommended.

How old is the product? If it is under 2 years old contact your retailer with proof of purchase; If they agree there is an issue they can send back to engineers for inspection/repair under warranty terms and conditions.

If it is over 2 years old or you no longer have proof of purchase contact our customer services department to discuss on 01284 413 141 Mon-Fri 8.30-4.30.

If you're not in the UK please go to www.quinny.com and select the country you're in, then go to "Contact Us" to get in touch with the customer service department in your country.

Good Morning

We have been advised that probing with lolly sticks is one way customers have successfully parted sections 1&2 when they have got stuck together.

Other than that our recommendation is to return to the retailer with proof of purchase and ask them to see if they can help, and if not they will send back for our engineers to do.

Quinny Zapp only suitable for 2 years and under no such thing as a wheel weights and if there was you'd need 10Kg!!!. You need to move on to a 4 wheel like a Bugaboo Bee

Good Morning

If the Zapp is under 2 years old please contact your retailer with your proof of purchase to discuss making a warranty replacement claim for a new sun canopy.

If it is over 2 years old or you do not have proof of purchase you can order a replacement sun canopy from your local Quinny retailer.

Good Morning

This can be fixed by our engineers. If the Zapp is under 2 years old please contact your retailer with your proof of purchase and they can make arrangements for the unit to be sent to our engineers for full inspection and repair work required under the terms and conditions of the 2 year chassis warranty. If it is over 2 years old or you do not have proof of purchase please go to www.quinny.com and select the country you're in, then choose "Contact Us" to write to the customer service department in your country who can advise you how to proceed with getting it repaired.

Good Afternoon

As the manufacturer of this product I am very sorry to hear that you do not think our customer service department provide thorough and clear responses.

Please remove the wheel and ensure the spoke is thoroughly clean of dirt and debris as this may cause issue with the rear wheel coming off.

Also please find a link here http://www.facebook.com/media/set/?set=a.112250718852471.18255.104570846287125#!/photo.php?fbid=122161154528094&set=a.112250718852471.18255.104570846287125&type=1&theater demonstrating how this can be rectified.

Good Afternoon

If the hood has come apart from the hinge part itself it is not something that can be fixed, it will need to be replaced. If the Zapp is under 2 years please contact your retailer for a replacement hood under the 2 year mechanism warranty.

If it is over 2 years old or you do not have a proof of purchase please go to www.quinny.com and select the country you're in, then go to "Contact Us" to be put in touch with the customer service department in your country who will be able to advise costs and availability for a replacement hood.

Good Afternoon

This can be repaired, but the unit will need to be returned to the engineers for inspection and repair work required.

If the unit is under 2 years old please contact your retailer with your proof of purchase and they will deal with this under warranty terms and conditions.

If the unit is over 2 years old or you do not have proof of purchase you will need to go to www.quinny.com and select the country you're in, then select "Contact Us" to get in touch with the customer service department in your country.

Good Afternoon

The Mura carrycot can only be fitted to the Mura chassis, it is not suitable for use with any other chassis.

The Zapp cannot be used with any carrycot due to the lightweight nature of the chassis and the short length of the chassis a carrycot will make it very unstable and does not meet safety standards.

You'll find your manual here www.karlisles.com.au/baby_repairs_spares/instruction_manuals_Quinny.html

the seat slides back on threw the bars on the inside,the pram need be folded for you to do this,you start from the bottom? not very easy to do,very stiff,so really needs 2 people,sum 1 pulls the top and sum one dose the bottom at the same time,u thread the material threw the inside of the bars,then push the 2 little black clips in to place,caroline

sorry but no it dosent lay back,you need the new zapp xtra seat unit,this faces forward or bk wards,can be bought on ebay for £99.00,and i must say these are brill.as i just bought one,they fit straight on to your zapp frame every thing is included in the box,caroline

Here is the US distributor of parts for all Quinny Strollers...
Dorel Juvenile Group USA
Canton Commerce Centre
45 Dan Road
Canton, Massachusetts, USA02021
(781) 364-3100
(800) 544-1108

There is a phone number and an online form here:
http://www.quinny.com/us-en/contact

I did not see a link for ordering parts, unfortunately.
Good luck, and I hope this helps!

hi you can buy a new or used 1 on ebay

Good Afternoon

The clips themselves are not available as a seperate spare part item; to replace them, you'd need to replace the fabric of the Zapp.

If you're in the UK, you can do this via any authorised Quinny retailer or by calling the customer service department on 01284 413 141 Mon-Fri 8.30-4.30 RRP £40 with £3.99 p+p if ordered direct.

If you're not in the UK, please visit www.quinny.com and select the country you're in then use the "Contact Us" tab to get in touch with the customer service department in your area.

Good Afternoon

If you're a UK customer and the product is under 2 years old please contact your retailer with your proof of purchase; they will make arrangements for the chassis to be sent back to our engineers for inspection and repair work required.

If you're a UK customer and the product is over 2 years old or you no longer have proof of purchase please phone the customer service department on 01284 413 141 Mon-Fri 8.30-4.30 to book it in for chargeable inspection and repair work required. Standard charge is £60 and this will include courier delivery of the product back to your address; In addition you'll need to make arrangements and cover costs for courier delivery of the product into our engineers.

If you're not a UK customer please contact www.quinny.com and select the country you're in - then choose the "Contact Us" tab to get in touch with the customer service team in your area.