Hi from retired Englishman in SW France,
This is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean, paying particular attention to the sentences in bold
OR the water feed into the softener tray is not working properly. If the latter, follow these instructions and then clean the jets where the softener water is supposed to enter before calling for service;-0)
-------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-
- Top catch-
push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
- release the catches underneath (our daughter's Indesit) or
- lift upwards on the tray as it is coming out to clear the lip underneath.
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube but on others the cover is part of the tray's plastic top
. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If this does not work, pull out the dispenser drawer far enough to be able to just see the softener tray, select the (final?) rinse and check that water is entering the tray. If it isn't there is a fault with the water distribution and an engineer call is required ;-0(
If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C