Top 20 Fisher and Paykel IWL12 Top Load Washer Questions & Answers

First confirm the source of the leak. Dry the pump and all areas around it. Run a wash cycle and then check pump again. You should be able to see where the leak starts from. If it is definitely the pump, it is easy to remove. Take off wire plug & earth wire. Hold out the white plastic clip on the side of the pump and rotate pump quarter turn anti clockwise. Pump will then come out. Do the reverse to put pump back. Make a note of which way the pump faces before you take it out. Also, make sure power is unplugged before you do any work.

First question that comes to mind is why you would want to have a machine if their is no service support where you live. I assume you have done the basics like taking hose off machine inlet and pointing it in to a tub, turn tap on and make sure there is a good supply of water. Put hose back on machine, fully open tap & start (on cold supply). Lift lid while it is filling. Check that a strong flow is coming in to machine. Then repeat with the hot tap. If water is only trickling in & sounds like it is struggling then more than likely it needs a new inlet water valve.

RPS sensor fault. You have to remove the rotor bowl then loosen the 4 bolts holding the copper stator so you can pull it down far enough to take off the RPS sensor. Look for corrosion on the wiring plug if it has a plug. Some are hard wired all the way back up to the control board. If no plug corrosion it will probably have to be replaced but really needs testing with a special RPS testerv to make sure it is faulty.

the R.P.S or rotory postition sensor is faulty or the connections are corroded

possibly a faulty lid switch

both have to be removed, pump has two wire connections and then turn pump anticlockwise after pulling back te locking clip, diverter valve has two or three hoses a screwed on clip and a wire connector, remove and look down each hose connecter for anything that may jam it check the pump windings are all one even colour if not pump needsrepacing

What is the full model number & product number listed on the back of machine? Are you allowing it to do a full first wash then proceed normally on to the drain then rinse 1 or are you trying to hurry it along and manually advancing to the 1st rinse?

If you wish to get some details; check the site linked here. Viewing it in "Mosaic" or "Magazine" will make surf easy. Pull up older posts. Surf the site with patience. Do a search by type in the brand name of your device at its search box. http://electronicshelponline.blogspot.com/

This can happen so easily, my cat knocked a button, and the lock message came on and it seemed could not use washing machine. Easy fix though, look at bottom of program buttons, find the lock buttons (numbered 3 and 4 instruction manual)which have lock symbol (numbered 9)bracketed down the bottom, hold these two buttons(3 & 4) together for a few seconds. You will hear a beep, then see unlock appear in the door lock section. Fixed and ready to again wash.

Contact Fisher & Paykel directly via this contact page - and ask how to go about registering your product with them. http://www.fisherpaykel.com/us/support/contact-us/

stuck open solenoid

if its a top loader the code is for a faulty cold water solenoid,some a new one will not fix the problem if so then itsd a faulty main board

check in the manual for the error code most of washing machine if the error code is in users manual its means its only minor problem,but if the error code is not in users manual its means you need to call an service technician to not waste your money or time if you do by your self.

this is a fault in the motor controller fault. the fault code number is 140. it may have a problem with the motor windings / RPS also. you will need parts from F+P.

Is all the water pumped out of bowl. If all water is pumped out, try blowing air down the clear pressure tube to dislodge any blockages that would stop the bowl from spinning.

this can be a motor control fault, and sometimes a fault with the motor itself, test motor windings for equal resistance, and check motor physically for wear / damage. replace motor controller.

there's a few possibilities here.is the water on?does the machine start and turn the bowl, and not fill? then you have a valve fault.when you press start, does it beep like normal? if not, you have a start button fault.

There can be some changes that are prescribed when a new version is set in and you must consult with the company to clarify this before we damage the new board. If not the fault seen is still within , check the inlet flow, the water level controller and the drain pump.

Sometimes things can get out of sync. Try unplugging the machine for a few hours to rest the code on the board.