Asko W6761 Front Load Washer - Answered Questions & Fixed issues

Is the motor turning? How about the belt? Any good? Not slipping? On pulley?

yes it is serious as it indicates an over heating condition probably on the motor or control panel

TEST WITH A MULTI MTER

If you are in States check Repairclinic.com if you are in Canada check with reliableparts.ca

Check the 3 transit bolts on the backside of the machine. Should be removed. Could also be a problem with the balancing spring on the top of the drum, so the drum tilts a bit forward, and cause noise

Hello, welcome to FixYa.

Based on your post I understand you have a error problem with a Asko washer, specifically in your words "front panel is lit, but no functions appear"

It sounds like it is possible the child lock has been inadvertantly activated. To confirm or dismiss this possibility, try this...

As a safety measure, you can program the Asko not to start unless the START button is held down for three seconds. To do this, follow the steps below:

1. Turn the machine off then on.

2. Press Enter five times, then press P3 five times. (This must be done within 15 seconds.)

3. "Delay Start" displays with "0" flashing in the lower right corner. Press the Right Arrow button to toggle the display to "3".

Child-Safe Menu Button:

Please note that when you set the child-safe Start button, the Menu button is automatically programmed to delay for three seconds before it becomes active. This prevents a child from accidentally changing the program settings.

When you want to change a program, press the Menu button for three seconds to activate the menus. The Menu button will work normally (without the 3-second delay) until you have completed your changes. If it is not pressed for two minutes, it will automatically revert back to the child-safe mode.

Let me know if you get any response from performing these steps or if indeed the control will allow any selections at all. I will watch for your reply.

Regards,

Macmarkus :)

theres is probably soap inside the track where the drawer slides, just clean it out and you should be fine.

Hi from retired Englishman in SW France,
(Here are my complete, pre-typed guidance notes for belt- and motor- replacement which should assist and I would recommend replacing the belt at the same time anyway!)
Belts are not expensive- sorry I do not know how much yours would cost- and are easy to be changed by a competent person:-
REMOVE POWER FROM THE MACHINE AND REMOVE THE BACK.
The motor support bolts should be loosened and the old belt removed. Often putting the new belt on is a bit of a struggle, even with the motor 'loose', because it is new and smaller!
Once on it should be tensioned by pulling the motor against the belt firmly- but not over tight- and the motor support bolts tightened.
ON NO ACCOUNT SHOULD ANY FORM OF LEVERAGE BE USED TO TENSION THE BELT. THAT COULD LEAD TO DAMAGE TO THE BELT, MOTOR AND BEARINGS- EXPENSIVE!
If it turns out to be the motor, it is false economy to just have the brushes changed although financially very attractive. Experience of others is that the brushes may only last months unless, that is, the motor is totally refurbished at the same time. It depends on how old the motor is and how much wear the commutator has had. New motors are not cheap, though. Ours for a Bosch cost GBP250- but it's your choice!

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Hi from retired Englishman in SW France,

It's not the drum rotating which pumps out the water but a separate drain pump motor.
Sorry but I do not know your particular machine BUT I would suggest as a first step that you clean the drain motor lint tray/filter.

Here are my complete, general pre-typed guidance notes for checking both the filter and the motor ;-0)
-------------------------------------
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob.

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!

It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

Hi from retired Englishman in SW France,

Sorry. Silly question but I have to ask ;-0)
Have you connected them round the right way? The hot water hose should be screwed onto the RED painted position and the cold to the one painted either white or with no colour.
If you are ABSOLUTELY SURE they are round the right way, you machine is malfunctioning!
Cheers,
John C

Hello, my W6761 becomes the same. When it happens, you can clear the problem by "soft ware reset". Following is the procedure:
1. Power it on
2. Push Start/Stop buttom 5 times
3. Push "Enter", ">", "<", "Menu" buttons (from right to left)
4. Again, push "Enter", ">", "<", "Menu" buttons
5. Wait for 30 seconds that the above soft ware cycle resets the internal status
6. Power it off and on, again
7. You need to execute above "soft ware reset" within 15 seconds

Start washing and check to see if above reset the problem.
If it does not begin to work, repeat above "soft ware reset" cycle until it begins to work.
My W6761 once needed to repeat above cycle 7 times to solve the problem.
This problem happens in mostly in warmer season, so this will be related with high ambient or water temperature.
ASKO technician may replace the controller but even with the replaced controller, this problem often happens.

Tsunett

Hello, my W6761 becomes the same. When it happens, you can clear the problem by "soft ware reset". Following is the procedure:
1. Power it on
2. Push Start/Stop buttom 5 times
3. Push "Enter", ">", "<", "Menu" buttons (from right to left)
4. Again, push "Enter", ">", "<", "Menu" buttons
5. Wait for 30 seconds that the above soft ware cycle resets the internal status
6. Toggle the power switch
7. You need to execute above "soft ware reset" within 15 seconds

Start washing and check to see if above reset the problem.
If it does not begin to work, repeat above "soft ware reset" cycle until it begins to work.
My W6761 once needed to repeat above cycle 7 times to solve the problem.
W6761 seems to be weak at high ambient temperature.

Tsunett

The value of a 7 year old washer will vary with it's condition and how much it's been used which isn't stated. For example, a washer kept outside or in the garage and used for a large family on an almost daily basis is going to be worth a lot less than a pristine looking unit that has been indoors and used do to a couple of loads a week. Same as you'd judge the value of a used car. Assuming the unit is in excellent condition and works perfectly, a used machine may sell for up to $250. Beyond that most people will opt for a lower end new machine with a warranty rather than a more sophisticated older one that will most likely soon need repairs. Idea: Consider donating it to a women's or children's shelter, halfway house or homeless shelter. You can usually value the contribution at half the retail cost and deduct it from your income if you itemize. The tax savings may be worth more than what you'd get selling it. Just be sure to get a letter from the charity to substantiate the deduction.

Hello,

The Asko W600 & 620 series machines are designed in a way which if the control detect`s water still in the machine ( rightly or wrongly ) it will not allow the door to be opened.

Saying that, does the timer stop at "C" or "S" ?

I`d say obviously the first thing to check is the presence of water in the basket. You can open the door manually by first accessing the drain pump door located below the main door to the left. There you`ll see a small hose and a red colored ring screwed to the cabinet. With some towels close by and maybe a shallow cookie sheet, baking pan, open up the small hose plug and allow the water to drain out. Following this, unscrew the larger pump insert/button catcher. Now locate the small red ring I mentioned, unscrew the single torx screw holding it to the cabinet and pull it straight down, this should release the door lock.

If you still have trouble, let me know. I have a complete service manual I can send you if an email address is supplied. The file is a "pdf" and approx. 1.1mb in size ( pretty small, it`s mostly literature with some illustration`s for training Asko provided us techs. who are authorized servicer`s )

I`ll watch for your reply. If this was all you needed then please rate this solution accordingly.

Thank`s for visiting "fixya" and good luck going forward.

macmarkus :)

open the little door at the bottom or remove the toe panel... then there is a coin trap... that will let you remove the water there is a black hose with a plug on the end remove plug and drain the water...by turning it and pulling it you can remove the coin trap and you my be able to remove somthing stuck in it... also there is a red string you can pull it and release the door


Hope it helps if NOT let me know more about your problem... and I will help

If you dont have a problem with the catch, then either your door latch is defective or possibly a wire has burnt off or come loose from the connecting point

check the fuse on the back panel if thats ok check to see where theres power it may be a display board fault.

if is an asko remove the top panel and check the triple valve for a faulty solenoid,also remove paddle from inside the drum with a screwdriver in the middle hole and pull toward you,and look inside the black sump hose to see if theres a plastic ball in the hose if so you need to remove it take of front panel/s to get access to the hose.also check for coins in the hoses acting like a valve.let me know and i will think of somthing else

you can remove the grey drum paddle to get access to the inner drum stick a small screwdriver in the middle hole of the paddle and pull towards you other wise you would be better getting an ako tech to do it because ther are three panels to remove plus a clamp band.if you havent done one before it can be difficult,also check the pin trap it may have gone in ther(filter bottom left corner)

Does manual say to clear drain by running high temp water to clear drain; i dont think so. Now you have to unscrew the back to see where the leak comes from - by pouring plain water into the machine (where u put clothes). Unplug all electrical connections, ie disconnect the machine from the wall socket. Pl post back