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Xerox Phaser 6350DT Laser Printer Questions & Answers
The printer is not printing the color red
I have worked/ serviced similar Laserjet Color Printer with same issue.
Actually, red color is formed by a mix of yellow and magenta toners. As the color is replaced by yellow it is clear that the problem is with the the magenta cartridge or most probably the mirrors which
reflect laser beam get covered with dust and toner (which partially blocks the laser beams). Hence the image is
not produced properly. This needs professional hands for servicing and cleaning of the optics inside the printer. Note that first magenta goes off, followed by
yellow, then cyan and lastly black. This is because of the mirrors
placement inside the printer. Magenta is the last one and gets most of the dust and goes off first.
Rest assure that the printer requires ONLY CLEANING OF THE MIRRORS, which are inside the printer. Clean
them yourself with dry n soft cloth (if you are familar with such
tasks) or get it cleaned by any printer repair/ service professional.
Please note that the mirrors, lenses and scanner assembly inside such
printers is extremely complex and can get damaged very easily
especially the mirrors.
Hope it would help. If you need any help in cleaning mirrors and lenses let me know
Good Luck!
CreativeTECH
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