Top 10 Canon PIXMA MP830 All-In-One InkJet Printer Questions & Answers

I tried everything. I unplugged the machine and moved the printer cartridges to the far left and cleaned and pressed down the spring loaded sponge on the right, over and over again. I also moved the springloaded thing (w/white plastic) forward and backward. Another suggestion was to move the print cartridge holder back and forth sideways. None of these things helped. And there was nothing visibly out of place. I was stumped. Then I found a thread that suggested Windex!!! Even though the error seemed to correlate with a paper jam that had occurred, I was ready to try anything. I got paper towels and windex (I didn't have an eye dropper). I sprayed the paper and cleaned where the cartridges normally sit. Nothing. In desperation I sprayed each pad below the cartridge in the middle area and I sprayed the "sponge" thingy to the right. Really soaked it. Cycled the on/off about 3 times and IT WORKS! (Fingers are black but that's a minor issue compared to unhooking and transporting and waiting and paying for service...) When you cycle the Windex through it soaks up the sticky dried up ink and cleans things up. Don't use other cleaners--use Windex or water.
Bonni

I encounter exact same problem. What I did was took out the print head and clean the print head with Qtips with alcohol. To locate and remove print head, follow the instruction at Canon's PIXMA MP830 website and choose the tab "Support & Service" type "rseating the Print Head"
You'll be seeing
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=12804#SupportDetailAct

Basically, printer head is inner carton where ink cartridges sit.
Above link shows pricicely how to remove the ink cartridge.

Above link's instruction says, Caution: do not touch print head nozzles<1>

But, I just went ahead and clean the print head nozzles with rubbing alcohol soaked Qtips.
After completely cleaned and dried, I reinstalled print head, reinstalled ink cartridges,
closed all the cover. It went back working perfectly.

I am experiencing the same problem, from the equipment id does not scan

The 6500 error code is a logic board error code. The PCI Bus error is detected by the ASCI. Sounds like it needs new logic board.

I got the error code 5010 today (scanner lock switch). I called Canon. The printer's electrical circuitry (brain) needs to be refreshed. This is similar to wireless routers and other devices. They directed me as follows: 1. power OFF the printer 2. Unplug the printer's power cord from the electrical source. 3. Wait AT LEAST 1 minute - no less than 1 minute. 4. After 1 minute, plug-in the printer to the electrical source. Turn on the printer - wait for it to warm up as usual and it should be ok. Mine worked perfectly after the above steps. - Hope this helps.

There's a couple things you can try:

First, make sure there is no paper jam anywhere in the machine.. look inside, rear, where the paper tray (output) is, etc to see if you find any shreds or torn paper that may have gotten stuck and you didn't see.

Double check that your ink tanks are seated right too

As far as the noise goes (and possibly related to the error code) be sure that your scanner is UNLOCKED...
With the machine turned OFF:
Open the document cover, look on the tray where the glass is -- and then look to the LEFT side of the glass and you will see pictures of an opened lock and a closed lock and a little switch...
Make sure the switch is next to the UNLOCKED position.
WAIT 5 seconds or so and then turn the unit back on.

If you STILL have the error code, try these two types of resets:

To clear the memory:

1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)
   
   
2. Wait approximately ten seconds and then press the <ON/OFF> button again.
   
   
3. Wait until the device has completed its cycling process before submitting another job request.

To do a stop/reset:

To clear error messages displayed on the LCD or if the printer is not functioning as expected, it may be necessary to simultaneously press Stop/Reset and ON/OFF buttons.

1. With the printer powered on, PRESS AND HOLD DOWN the <Stop/Reset> button then press the ON/OFF button.
   
   
2. Once the printer is powered off, hold down <Stop/Reset> and then press <ON/OFF>.

If none of the above clears it up, you may have to have the machine serviced.. check to see if you are still under warranty.

Good Luck!
Maggie B

Ok i know this is kinda old, but i found a solution.

First to those people to state I found a solution from hp, cannon etc etc and not give out the direct link, or instructions, then whats the point fing posting????

This error happens when you install an oem cartridge onto your system. Or havent used it in a while, so the machine is somehow misfigured.

This solution is for canon mp800, simply switch off printer. HOLD stop/reset and press and HOLD on/off button. release stop/reset. Now press stop.reset twice. then release on/off button, press stop/reset 4 times, wait 20 seconds, press on/off button twice.

switch machine back on and the printer should find the cartridges.

This method maybe the same for your mp*** if not google RESET CANON PRINTER MP*** and you'll find the correct buttons to press.

here's a printer on reseting a bunch of canon printers http://tricks-collections.com/reset-printer-canon-mp140-mp160-mp180-mp210-mp220-mp460-mp470-mp500-mp510-mp530-mp600-mp610-mp800-mp820-mp810-mp830-mp960-mp970/

good luck.. and FU canon for adding you scamming chips into cartridges.

Hi follow the instructions as above...
ie Remove inks and print head...

But instead...
Whilst Canon print head is out...

Use cotton wool and alcohol and clean electrical contacts on back of print head and where they make contact inside printer.

Then install print head and inks and test.

If it does not work you may need to replace print head.
Hope it helps!
Good Luck!

John
https://magicinkjetflush.com

if you can't go through the menu and DELETE page in memory (like we couldn't :)
if you turn it off and then pull the plug, it will delete whatever's in memory
morelater the show doctor

Had this same problem and just fixed it. You need to actually change the button settings in Navigator. Open MP navigator and choose One-Click, then click Button Settings. You can choose a new save destination from here. Even though you are using the software instead of the button on the device, it works.