20 Most Recent Maytag Neptune MAH6500A Front Load Washer - Page 7 Questions & Answers

If you don't leave the door open when not in use and not wipe the door dry and the door gasket dry, mold will build up as there is no air to let the moisture escape into. Makes sense, manufactures do no not say this in their manuals, I think they should !

Maytag Neptune... | Answered on Mar 20, 2010

Take the hinges off and the screws on the oposite side of the door opening also, then the front can be removed, allowing access to the fasteners holding the top at the front.

Maytag Neptune... | Answered on Mar 18, 2010

i think this one is the one with the clutch. if it does it b4 it spins. put it on a spin. if it doesnt spin, u need a clutch. under the unit the belt is whapped on it

Maytag Neptune... | Answered on Mar 11, 2010

check the carbon brushes on the motor

Maytag Neptune... | Answered on Mar 10, 2010

Make sure it's the motor making the noise and not the transmission. Motor is part 18 on this diagram.

Maytag Neptune... | Answered on Mar 07, 2010

ND error means No Drain condition.

It can mean the Pump has failed - or the strainer is plugged.

Likely the latter of the 2 since you mentioned washing rubber rugs :)

You will need to access the motor and remove the pump's inlet hose and check the screen for debris.... clean out, and re-try.

If i remember correctly - the pump is easily accessed from the rear of the machine. (remove the rear panel)

If you remove the hoses and find them clear - the pump should be checked for proper operation next - but start with the screen first.

While it is apart - look into the pump's impeller to be sure there isnt thread or something impeding the impeller.

Keep me posted.


Maytag Neptune... | Answered on Mar 02, 2010

Check the drain hose and clear it from any debris that might be blocking the water from draining out completely. If the drain hose is clear of debris, check and clean the pump. Disconnect the machine from the power outlet before servicing for safety purposes.

Remove the rear access panel to access the pump and disconnect the wiring harness from the terminals of the drain pump and the pressure switch.

Loosen the clamps holding the drain hose and the tub hose to the pump assembly. It is a good idea to spread a towel under the pump before loosening the clamps.

Remove the hoses and rotate the pump assembly counterclockwise to release the pump assembly support legs from the keyed slot in the base of the washer. Remove the pump assembly from the washer.

Clear the pump impeller from any debris that might be causing it to work improperly. Clean the tub and the drain hose.

Reassemble the pump, the hoses, and reconnect the wires to the terminals of the pressure switch and the drain pump. Reinstall the rear access panel and run the machine.

Replace the pump (part #25001052) if water still do not drain out completely.

Remove the plastic bag covering the pressure switch. Press in the locking tabs on the back of the pressure switch and pivot the pressure switch off the pump bracket.

Grasp the pressure switch and lift the nipple of the pressure switch from the pump cap.

Install the pressure switch into the new pump assembly in reverse of the steps above.

Maytag Neptune... | Answered on Feb 24, 2010

Are there any errors indicated on the display?

Maytag Neptune... | Answered on Feb 17, 2010

You need to clean out the lint fron the inpeller inside the machine and the hose that exits the driyer

Maytag Neptune... | Answered on Feb 13, 2010

if outlet pipe is connected to u bend under sink it is possible back flow. for smell use soda crystals and put machine onto wash cycle, this may help

Maytag Neptune... | Answered on Feb 08, 2010

For being 10 years old...I'd say R.I.P Neptune. A 10-year-old dryer is going to cost you more in repairs than the cost of a new machine! And even if it is cheap enough to fix, the parts may be no longer available. I used to work at the Harrisburg PA Sears Parts/Service Center...trust me...I know.

Maytag Neptune... | Answered on Jan 29, 2010

Wash it with bleach, that will kill the mold dead. do it once a week when you wipe your washer down you will be in charge of the mold

Maytag Neptune... | Answered on Jan 11, 2010

No, there is no filter.
As to discoloring clothes it is usually a dark stain.
My thoughts are there is an outside possibility that transmission oil might be in play.

Oil when mixed with water(especially emalsified with soap) will produce a somewhat whiteish creamy solution.

Try this, run a complete full warm water wash with the machine empty on normal speed.

When complete, start over again, but do not allow it to go beyond the wash cycle. Shut the machine off and allow the water to set in the washer for 1/2 to 1 hour. Then check the surface of the water for signs of any type of oily substance.

Maytag Neptune... | Answered on Jan 08, 2010

Sorry, just as you explained bad news it sound like the bearing are giving out and would req an overhaul the possibilty of an very expensive repair.

Maytag Neptune... | Answered on Jan 01, 2010


Thank You for using FixYa. If your washer won't drain, check these:

It spins, but doesn't pump
If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out.
To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers try to grab and remove the clothing through the port.
Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might be happier getting a qualified appliance repair technician to do the job.
If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump.
It doesn't spin or pump
If your washer doesn't spin or pump water out but the motor is running, your washer probably has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it.
It pumps, but the water returns
If the water that pumps out of the machine goes back into the machine after the spin cycle, your washer may be siphoning the water from a laundry tub that has a slow drain, back into the washer. The usual remedy for this is to improve the draining of the laundry tub. (Is something stuck in the drain?) Also, check for these problems:
If the drain hose reaches more than about 4 inches into the laundry tub, cut off the excess.
If your drain hose is lower than the washer's cabinet, install an air gap/siphon break assembly.

Please do accept the solution if the issue is resolved or else revert for further assistance.



Maytag Neptune... | Answered on Dec 21, 2009

not spinning and getting all water out at end

Maytag Neptune... | Answered on Dec 20, 2009

Sounds like you may have a bad water valve. Go to http://www.partselect.com/MultiModels.aspx?ModelNum=mah6500&searchTerm=img_54050&RefineSearch=0&imgMfg=Maytag&Page=2 and the water valve will be #14. You can check to see if this is the problem by running a load. After the machine is finnished adding water in the rince cycle, turn the water off to the machine. Let it finnish spinning. Then look to see if the water is still coming in. When a water valve goes bad it can act funny in many differant ways. Your sonds like it may have trash in it that allows it to leak water some of the time. Good luck

Maytag Neptune... | Answered on Dec 15, 2009

Press and hold the start button to release the door (if the door locked light is lit).

Maytag Neptune... | Answered on Dec 10, 2009

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