20 Most Recent Maytag Neptune MAH6500A Front Load Washer - Page 9 Questions & Answers

Unplug washer and let sit for 5 min. Then replug the cord back in to reset the circuit board. I this doesn't work, could be a bad board. heck with dealer on recall notices on bad curciut boards.

Maytag Neptune... | Answered on Apr 29, 2009

Hi Endorphin,
Most will tell you that you have a failed start switch... I disagree with most. What you have is a failed water valve. Yup. A water valve. See, there's a thermistor sensing unit on the inlet valve. When this has failed, the washer will display the symptoms you describe. Unfortunately you can't just replace the thermistor, the whole valve has to be changed out. It's easier than you might imagine.
All you need is;
1.) Pliers
2.) Phillips screwdriver
3.) 5/16" nut driver/socket
4.) 1/4" nut driver/socket


Open the washer door and remove the 4 screws at the door hinges and remove the door. On the opposite side, you'll see 4 more screws. Remove them, too. Now, on the top panel... open the soap dispenser lid and you'll see 4 screws there. Remove them AND the dispenser lid.

Now grasp the top left and right of the front panel and pull forward to about a 45 degree angle then lift it off of the clips at the bottom. OK, look closely at what you have revealed... just below the top panel you should see two 5/16" screws that are holding the top panel retainer clips (they're shaped like an upside down "L"). Remove those screws and remove the clips. Now lift the top panel just like the hood on a car.

At this point, you'll see the valve located at the back left. Obviously, you'll need to turn the water off and remove the hoses (remember which is Hot and Cold, OK?) There will be one screw (1/4") holding the valve in place, remove it then remove the valve. Remember where the wires go, then remove them too.

All that's left is to install a new valve (part number 22003834) and rebuild the washer in the reverse order of disassembly.

If you have any further questions, please write back. If this has taken care of your washer issue, please rate this solution as "FixYa" Deal?


Maytag Neptune... | Answered on Apr 16, 2009

There are 3 possible places to look for filters as each machine is made differently –
1 If machine has a square flap fitted on the front filter maybe located behind this.

2 It could be located behind the front lower kick panel (remove panel to see).
3 Located inside the sump hose, this is the hose that is attached to the bottom of the
main tub.

Try this:
The filter on your pump is probably clogged with lint and stuff. You have to remove the bottom front panel, 3 torx screws underneath. The panel will drop and come off. Drain off the excess water from the drain pipe you see. The white filter cover is right in front. Get yourself a good plastic bag to collect water. Unscrew the filter cover and twist the filter out. Clean out all the stuff and put it back in carefully. Check your pump too.

On some models the filter is located ‘inside’ the big hose from the bottom of the tub. This takes more time to clean.

Maytag Neptune... | Answered on Apr 10, 2009

it may be plastic?

Maytag Neptune... | Answered on Apr 05, 2009

it is saying locked rotor situation, could be a loose connection at the main board, at the door switch or the motor is bad, bet motor kit # for motor and board 12002039 good luck with the repair

Maytag Neptune... | Answered on Jan 25, 2009

open the back check the belt also see if u can turn it by hand. if that doesn't help call repair man .

Maytag Neptune... | Answered on Jan 11, 2009

When my washer did that, they came out and put in a new pump etc, and it did it again within a few months. What fixes mine, at least for the 2 years I had only that problem, was to unplug and replug the wires that go into the motor board (that'sthe one under the wash tub, not the one behind the dials. Then it would be fixed for a month or two. The wire harness (and I never pinpointed exactly which one, just did them all) would come a little lose. I took the front part off the washer so that I have constant access to that part. This last time when it did it, tho, this did not fix the problem. Instead, it seems that my wax motor for the door lock had failed, and I cooked R11. As a temporary fix, I cut the R11 out of the control board (the one behind the dials), and inserted a popsicle stick into the microswitch further from the wax motor, so the door thinks it is locked and it will spin. This results in the washer not shutting down at the end of the cycle on its own (thinks the door is still locked) so you have to manually turn it off. Since I already had the front off the machine, I just had to undo the screws to the left and right at the top to raise the top of the machine to insert my popsicle stick. It is a lovely machine, isn't it? I have the MAH3000 also.

Maytag Neptune... | Answered on Dec 12, 2008

I don't know specifically about your machine but I think the problem is with the door lock. Again, on most machines with a shakeout it can go on and on until the door unlocks. Does your machine have a door UNLOCKING solenoid or does the door lock just lose power at the end of the cycle. It may be that you just have a very weak solenoid to unlock the door.

Maytag Neptune... | Answered on Sep 18, 2008

check your pump for obstructions, including the filter

Maytag Neptune... | Answered on Apr 22, 2008

Sounds like some sort of broken support or spirng underneath. Flip it over and look. Expect a little water to run out though.

Maytag Neptune... | Answered on Feb 29, 2008

Check the door switch.if the door swith is defective
the machine will not start sometimes you can get
it to start by closing it several times till it catches
but if it completely shot then that wont work you
could pull the plug jump the switch and clost the
door and plug it back in the pause llight should
go out

Maytag Neptune... | Answered on Dec 13, 2007

check for power at door switch

Maytag Neptune... | Answered on Nov 25, 2007

faulty catch or switch interlock

Maytag Neptune... | Answered on Nov 25, 2007

One thing that I did was to clean out the filters on the inlet hoses.  This increased the water pressure to the machine and improved the situation.  I am still having trouble with the bleach dispenser.

Maytag Neptune... | Answered on Oct 10, 2007

I assume the model starts with a M, not a W?

Anyway, you did not indicate if the washer does not do any draining ... or it just leaves a bit of water in the chamber?

No draining issue (no pumping sound):
Your washer could have a faulty drain pump and motor assembly, loose wire connection in the drain pump circuit or it could have a faulty machine control board.

Some draining issue:
It did not look like your washer model has a built in pump suction filter/strainer that is cleanable ... but there could be some obstruction in the pump suction or in the hoses after the pump. Straighten drain hoses and eliminate kinked hoses.
Watch video if you want to inspect the pump and hoses

Maytag Neptune... | Answered on Jan 10, 2019

Have you tried unplugging it for 1 hour? Yup surprisingly
that is one of the answers for clearing out fault codes on this machine. Sure hope that it works even though you don't have a code a full hard reset may do it.
Best to you.

Maytag Neptune... | Answered on Feb 22, 2018

Call the service guy back and tell him what you just told us.

Maytag Neptune... | Answered on Jan 25, 2018

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