Maytag Neptune MAH5500B Front Load Washer - Page 9 - Answered Questions & Fixed issues

This is now the 3rd time this has happened. The 1st 2 times it cost me ~$100 to have a technician come in and fix.

This time, I did it easily. For my Maytag Neptune washer, I removed the back panel (2 screws). On the bottom tray is the water discharge pump. On the output side of the pump there is a small cavity under the rubber flapper where a nickle fits perfectly. I removed the nickle, reattached the output drain line. started it up ...

and viola! the problem solved.

That sludge is causing the error. The spindle is not being lubricated thoroughly and when the motor tries to turn it, it drags in spots and gives the unbalanced error. Clean it off and regrease it and if there is a seal or gasket, replace it.

You will need to get to the electric drain pump to check for 110 volt ,if you are getting power then disconnect the hoses check to see if ther is anything holding the impeller, if it is clear then replace the pump.

replace the water pressure switch

The start button will not operate if the door lock switch is not energised.

The design of this unit always has water in the machine......turn the bowl by hand and you will hear the water. This is normal but allows the mold to form if the door is closed for an extended period of time. The best thing is to leave the door partially open if not using the machine

Check the drain pump and hoses . Is the machine full of water? If yes then it points to the drain pump...either blocked hose or electrical . The unit will not spin until the water is drained. The drain pump hoses are found both on the front of the bowl and behind the machine.

Turn the machine off. Wait 2minutes close lid and start new cycle. check to see if your drain hose is lower than the bowl....this will also cause the water to drain out

This machine needs a new LCD Power Control Module or Monitor. The computer inside this thing is confused! They either Work or don't. Yours Does NOT! If you need further help, reach me via phone at https://www.6ya.com/expert/steven_b77d19396bfe2249

Something is holding its cycle. Check the level switch and the cover interlock switch.

need your door lock assy replaced

Manually unlock door (cable inside soap dispenser). Inspect door lock, replace switch

Belt tension spring faulty, belt loose. Pump partly blocked, look for coin caught in hoses. Internal clutch failed in gearbox, replace gearbox. Gearbox pulley wrongly adjusted, remove pulley, re-grease, re-install with correct clearance.

Inlet water valve stuck open, usually because the filter is damaged or non-existent, dismantle valve clean out foreign matter or replace valve.

Rubber boot at front deformed or something caught there.

Remove front panel by undoing screws that hold door on, pull top of panel forward, lift up & remove. Motor control board is on the Lower rhs.

Plastic lead inside front of soap dispenser unlocks door. Remove front panel, undo top panel & lift up, check wax motor (red / brown unit above / top of door), usually burnt out taking control board with it. If you are going to repair fit 5 amp fuse in line with wax motor or fit later model door lock mechanism.

Most have none, few have it at the end of the pump.

This Liquid in the drum to balance it on spin, all Maytag front loader have it.

Sounds more like the key is stuck or shorted. You can try to do a membrane test by putting it into the service mode. Have the unit on, press and hold the delicates and heavy soil key together until it shows 00 on the display. Next press the wrinkle free key. This will let you test every key on the keypad. You can toggle them off and on and see if they are responding. If they are not responding then you can assume that the keypad is your problem. The keypad is not hard to install. Just a ribbon that plugs into the board. You may want to try to clean the end of the ribbon with a eraser and see if that fixes the problem. Always work with unit unplugged.