Maytag MAH6500 Neptune Front Loading Washer w/Built in Water Heater - Page 6 - Answered Questions & Fixed issues

Timer ? Are you referring to the main control board ? How much extra water is being added on the first cycle ?

3E == overcurrent detected at the motor.

Open the control panel, there you will find a tech sheet that explains how to put the machine into service mode and what to do while in service mode to track this down. Once on service mode, you can cycle through and retrieve all diagnostic codes. You will also find serveral other diagnostic service notes. Read them and follow the instructions to test the motor, motor control, and main control board.

3E has something to do with the motor control. Apparently the design of this machine allows a water leak either from the water intake box or down a rubber hose which runs along with the motor wire harness. The water tracks to the harness and motor and shorts the whole mess out. a.k.a. fried motor.
pull the back plate off (3 screws) and look at the motor where the wire harness plugs into it. Notice a bunch of green stuff- that is corrosion from the electrical short circuit causing your problem. See the rust build up on the side rail below the motor (as there will be none on the side adjacent) this is indicative of a water leak.
Our machine started doing this within the first week and we had the "service" people come out and "fix" it, but it appeared they did nothing. When I opened the machine up I discovered the problem when I ohmed out the rotor contacts in the motor wire harness and found it to be open instead of the factory specs of appx 2.5 ohms.
Maytag (now Whirlpool) does not want to send me a new motor and harness because of their bad design. The machine is a sealed unit only 23 months old. Note to all...do not buy Maytag or Whirlpool. That Maytag repair man is sitting on his bum because the company does not care about their consumers and their cheaply made products (sold at high markups).
If you want pictures write me at [email protected]
also in my model I found the troubleshooting guide in the bottom front kick plate. It is a plastic piece you will have to insert a screwdriver into and "pop" off. This will show you how to enter the "secret" trouble shooting codes into the front control panel. And a definition of exactly what 3E means.

You have to investigate where the burning smell came from. Start at the timer and then check the main board. Also check the drain pump.

I think that you have a faulty motor. Are there any visible cracks in the stator? The rotor position sensor could also be faulty.

Sorry, I can't help you with that. The faulty component could be the main memory chip that stores all the programs.

Check if you have power to the inlet solenoid/valve where the hose connects to the machine. There is a thin tube running from the outer drum at the back of the machine to a pressure switch. This pressure switch controls the water level in the washer. Remove this tube from the pressure switch and blow back into the machine. There could be a blockage in the tube. To check if the pressure switch is faulty, pull the tube off the pressure switch and let the machine fill. If the machine fills to a high level, switch it off before it overflows. Replace the pressure switch.

The drain pump is jammed or one of the drain hoses has a blockage. Unplug the machine from the wall and remove the drain hose where it connects to the plumbing under the sink/tub. Check the spigot for any blockage. Next remove the drum to pump hose from the drain pump and inspect it for any obstruction. Feel inside the drain pump and try to turn the impellar by hand. The pump should turn freely. If it does not turn freely, it is seized and has to be replaced.

Sounds like you have an intermittent problem with the board or one of the on board switches.

You will need to replace the door interlocking device.

If the drum spins in the spin cycle, then the belt can't be broken. However, if the drum does not move at all in wash and spin, then the belt can be broken or just fallen off. You will have to remove the back plate and fit the belt back on the drum pulley and the motor pulley. If belt is ok check the motor brushes, they could be worn. They are located one on either side of the motor and identifiable by a single wire that connects to each one. You could also have a restriction in one of the drain hoses which is not allowing all the water to drain out.

This could be a pump, but more than likely its the circut board down in the bottom that controls all that good stuff.  Would hate to see you buy a pump (which arent to cheap on their own) and it still be that control board and wiring.  Cant see why the city wouldnt be responsible, but thats for another post I guess.  That control board sometimes will control the motor, its rotation, and when the pump should come on and go off.  Good luck for sure, and let me know how it turns out for you.

 

Jim

What is the model # of your machine???? The loud banging noise sounds like the loads were getting unbalanced. This is the most likely since i have no problems with the suspension all of a sudden not stabilizing tub properly. If the washer was moved or transported than that would make more sense to me. please provide as much info as you can. Try doing a load of 10 towels. Let me know how that does and with the model # i can help with pulling some diagnostic codes

Start the washer in a cycle. When the door locked light comes on, before unit gets to full of water, see if you can pull door open. If so, you probably have a broken latch. The wax motor is activating the switch, but latch is not actually closing. There was a door latch upgrade for some of these models.

It helps trying to actually weigh your dirty linen. Try to wash within what is mentioned in your manual. Also see that the door is closed firmly. Would be useful if you'd post back results.....

El c?digo de error "od" en una lavadora Maytag Neptune TL generalmente indica un problema relacionado con la apertura de la puerta. "od" es una abreviatura de "Open Door" (Puerta Abierta en ingl?s). Aqu? hay algunas acciones que puedes tomar para solucionar este problema:

1. Verifica la Puerta: Aseg?rate de que la puerta de la lavadora est? completamente cerrada y que no haya obstrucciones que impidan que se cierre correctamente.
2. Reinicia la Lavadora: Intenta reiniciar la lavadora. Descon?ctala de la corriente el?ctrica durante unos minutos y luego vuelve a enchufarla. Esto puede restablecer la electr?nica interna y eliminar el c?digo de error.
3. Inspecciona el Pestillo de la Puerta: Verifica el pestillo de la puerta para asegurarte de que est? funcionando correctamente. Si el pestillo est? da?ado o desgastado, podr?a necesitar ser reemplazado.
4. Comprueba el Cableado: Examina el cableado que conecta el interruptor de la puerta y el panel de control. Aseg?rate de que no haya cables sueltos o da?ados.
5. Sensor de la Puerta: Algunas lavadoras tienen un sensor de la puerta que puede fallar. Consulta el manual del usuario de tu lavadora para obtener informaci?n espec?fica sobre la ubicaci?n del sensor de la puerta y c?mo comprobar su funcionamiento.
6. Llama al Servicio T?cnico: Si despu?s de intentar estas soluciones el problema persiste, es posible que necesites la asistencia de un t?cnico de servicio. Puede haber un problema m?s complejo con el sistema de la lavadora que requiera atenci?n profesional.

Recuerda que estas son sugerencias generales y pueden variar seg?n el modelo espec?fico de tu lavadora. Siempre es recomendable consultar el manual del usuario de tu electrodom?stico para obtener informaci?n espec?fica sobre los c?digos de error y las soluciones recomendadas. Si no tienes el manual, puedes buscarlo en l?nea o contactar al servicio de atenci?n al cliente de Maytag para obtener asistencia.

Question edited for clarity. When the power came back on, or when it went out, there was probably a brown out or voltage surge. You need a service visit. You can try and claim against the utility company for not regulating their power supply to you. Are you certain you have power at the outlets? It is odd that both would succumb to it, unless you were hit by lightning?

Damaged or defective door latch

I assume the model starts with a M, not a W? Anyway, you did not indicate if the washer does not do any draining ... or it just leaves a bit of water in the chamber? No draining issue (no pumping sound): Your washer could have a faulty drain pump and motor assembly, loose wire connection in the drain pump circuit or it could have a faulty machine control board. Some draining issue: It did not look like your washer model has a built in pump suction filter/strainer that is cleanable ... but there could be some obstruction in the pump suction or in the hoses after the pump. Straighten drain hoses and eliminate kinked hoses. Watch video if you want to inspect the pump and hoses

Have you tried unplugging it for 1 hour? Yup surprisingly that is one of the answers for clearing out fault codes on this machine. Sure hope that it works even though you don't have a code a full hard reset may do it. Best to you.