20 Most Recent HP Scanjet 8350 Flatbed Scanner Questions & Answers

Thank you for writing a complete question that we are able to understand. It's nice to see a well worded question on here for a change.

To answer your question, this sounds like either a driver or firmware problem with the scanner. You can download the latest driver for your scanner from the HP support site here (click here) and download the available firmware upgrade for your scanner as well from the same location.

I would check to make sure that you have the latest driver first, and install that first if you do not. Then I would install the firmware upgrade immediately after, since it seems to fix the error that you are experiencing:

"Scanner hangs and does not respond when scanning many pages from the flatbed."

Good luck and thanks again for the well worded question!

HP Scanjet 8350... | Answered on Feb 14, 2012

it is the problem of its ringer that revolve to move the scanner mirror so you should repair it or at least change this ringer. Contact me back for further more information.

Best of Luck

HP Scanjet 8350... | Answered on Mar 12, 2011

If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

HP Scanjet 8350... | Answered on Dec 02, 2010

Go to this site courtesy of HP:


Choose your operating system and download the software. Go ahead and install it and then your printer should start working again.

HP Scanjet 8350... | Answered on May 19, 2010

adobe 9 version as some conflict with HP softwares, install adobe reader 7 or below and I am sure that will work,
HP is under process if finding a patch.

HP Scanjet 8350... | Answered on Sep 29, 2009

You do not say which software you are using but if you can afford PixEdit you can save to multipage tiff, Pdfs and so on. Also combine singlepage and mulitpage documents to one mulitpage and vice verca.

HP Scanjet 8350... | Answered on Aug 20, 2009

Use the HP product assistant to adjust the settings. Look in your start menu>all programs> HP etc., or on your cd, or you can download the full feature software package from here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

HP Scanjet 8350... | Answered on Jun 17, 2009

The factory default is blank.

HP ScanJet... | Answered on Nov 16, 2018

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