Top 10 Sentry Fireproof Safe Questions & Answers

You'll need to go here:

https://www.sentrysafe.com/customerCare/retrieveCombination.aspx

There is no "default code", but they do keep the serial number and code on file, for just this purpose.

Also make sure you are executing the combination in the right steps... For mine (a three-number combo), these are the steps that work:

* turn the knob to the LEFT, pass 0 at least THREE times and stop at the first combo number
* turn the knob to the RIGHT, pass 0 ONCE and stop at the second comb number
* turn the knob to the LEFT and go directly to the third combo number (do not pass 0, do not collect $200)

Hello,

I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.

no if you turn your lock box around so your key is facing away from you and place your right hand on the side top and your left hand on the box and push the lid to the right a good inch and a half and lift the box will open no problem key or no key. this is a very poorly made safe

Lost your sentry safe combination. First, find your safe’s Serial Number. The Serial Number is printed on the small label on the right side of safe ( on paper tag near hinge) or under handle. just note your model # and the serial#. sentry safe lost combination and the opening instructions.

The operating instructions on the ES20 as per the crappy manual:

Open safe using emergency key provided

Insert batteries in the box inside the door

Opening the safe
a. pre-set factory code 159
b. input 159 (the yellow light will flash and the buzzer will beep), then press B or A button, the green light will be on, rotate the knob clockwise, pull outwards, the door is opened

Closing the safe: close the door, input the code (the green light will flash for 5 secs). Turn the knob anti clockwise, the control system will activate and the safe will be locked

Changing the code: open the safe, press the red button located inside the door, the yellow light will go on indicating the code can be changed. Input the new code (1-8 digits), then press A or B button, it shall be confirmed by two beeps indicating the new code has been accepted and stored. If the yellow light and buzzer beeps 3 times the code is invalid - try again

Emergency Key - store in secure place NOT inside the safe. Remove the override cover in the centre of the face of Safe (its a silver plastic panel with Sandleford Electronic Safe ES20 on it), insert override key (a cyclinder key) - hidden underneath the override cover panel - and turn anti clockwise, rotate the knob clockwise to open door

Changing the Battery - If the red and green light are on this indicates that the batteries are low and require changing. To ensure the batteries have been installed correctly test before closing the door

References:
1. Operating instructions EA Electronic Safe
2. http://www.secustar.com/products-en/estype-safe.htm

If you know the combination:

1) Turn the dial to the left a few complete rounds, then stop on 1st number.
2) Turning the dial to the right, pass up the 2nd number once, then stop on it on the next round.
3) Turn the dial to the left directly to the 3rd number then stop.

The handle should open now.

Use paperclip to push in pin size hole below keyboard and then slide panel to right. Battery box is right there. Replace batteries and then was already to accept code.

3 Digit Combination Lock
31-10-31

1. NOTE: If your safe DOES NOT have a key, skip Step 3.
   
2. Turn the dial to zero.
   
3. Insert your key and turn it until the plunger pops out.
   
4. Turn the dial to the left (counterclockwise) three times to the first number of the combination (pass the first number of your combination two times, stopping on it the third time).
   
5. Turn the dial to the right (clockwise) two times to the second number of the combination (pass your second number once, stopping on it the second time).
   
6. Turn the dial to the left to the last number (stop the first time on your last number).
   
7. Pull the handle down; the door should open.

If this still does not open the safe, refer to the following page for additional different types of Sentry Safe models:

http://www.sentrysafeshop.com/kb_results.asp?ID=15

i forgot my combination to my 15115 sandleford safe how do i open it