Hi Ed,I'm sorry to hear you're having difficulty with your DC17. It's worth checking that the new brush bar and belt are fitted correctly, and rotate freely. The video attached may help in making sure it's correctly aligned.It's worth checking that no threads, hair or debris are caught within the machine. The brush bar motor itself isn't designed to be serviced, and we would advise against attempting this in case further damage is caused. I'd encourage you to email our experts directly with our contact details - you can reach them at [email protected]. Someone will be in touch as soon as possible to take you through some diagnostic checks to confirm what's causing the noise.If you'd prefer to call our customer Helpline, you can reach us on 1-866-693-9766.Best wishes,JackDyson Online Customer Supportwww.dyson.com
Just took my Dyson in and yes my HEPA needed changing. It's under the right wheel (as you're looking at the machine); you can see it through the "vents" above the wheel. The screw is on the bottom of machine.
You will probably need a Torx (star) 15 screwdriver -- that's what Dyson seems to use everywhere.
I had a similar issue. I called Dyson. Hey why not, the number is right on the from of the machine. SO IS the beater bar on/off button, right next to the big red on/off switch. It does have a safety off when something jams the bar from rotating so the motor doesn't burn out. I also removed my sock and on restarting the thing, the beater bar would motor was not turning on. I thought the reset would be inside but no, it is right outside in plain view, which I didn't see either. It is a grey button opposite the big red on/off switch. Boy did I feel dumb after that phone call!
My vacuum had this exact same problem, but was out of warranty because
it was remanufactured. Thankfully, it's a very quick, five-minute fix.
UNPLUG The Vacuum!
Remove the cannister.
Extend the handle and remove it.
Remove the two torx (T-15) screws behind the power button, where the handle normally stows.
There are four tabs holding the front plate containing the power button on; use your screwdriver to release them.
Gently pull the front plate off.
The switch on the right is the power button. Remove it,
try clicking it a few times; if it sticks, great! Replace it and
reassemble, otherwise you'll need to replace it.
hi Donna.
Complete removal of pet hair from the home is a quandary many pet owners face. The Dyson Animal series vacuums use centrifugal force to remove animal hair from carpets, floors, curtains and upholstery. The high-powered vacuum is bagless, allowing you to extract pet hair from surfaces without worrying about running out of vacuum bags. As your Dyson Animal vacuum is exposed to pet hair and dander, a smell can develop. Similar to other small appliances, a vacuum needs periodic cleaning to keep it looking and smelling clean. When you use basic cleaning and deodorizing techniques, you can get the smell out of your Dyson Animal vacuum.
Step 1
Remove the bagless receptacle for pet hair according to the directions provided for your Dyson Animal vacuum. Hold the receptacle upside down inside a trash bag and tap the bottom to remove pet hair and dirt.
Step 2
Mix 1/2 tsp. of dishwashing detergent with 1/2 gallon of warm water in a bucket. Dip a clean cloth into the soap solution and wring it out.
Step 3
Wash the inside and outside of the receptacle with the cloth to remove dirt and dander that cause odor. Rinse the receptacle with a cloth dampened with water. Dry it thoroughly with another cloth.
Step 4
Remove the HEPA filter from your Dyson Animal vacuum. Pick visible clumps of pet hair off the filter and discard them. Flush the filter with cool water to wash out dirt and hair. Rinse the filter until the water runs clean. Gently squeeze the filter and allow it to air-dry for up to 12 hours to ensure it dries completely.
Step 5
Moisten a cloth with undiluted vinegar. Wipe off the exterior of the vacuum with the vinegar. Deodorize the receptacle and interior areas, where the bagless receptacle and filter go, by wiping them with the vinegar-moistened cloth. Dry the vacuum with a clean cloth.
Step 6
Place two drops of vanilla extract on a cotton ball. Drop the cotton ball into the receptacle before securing it to the vacuum to prevent odor from building up. Vanilla extract is an effective natural odor absorber.
hope this helps you out.
Replacing the brushroll and belt usually takes care of it unless the motor is bad. Remove the belt tensioner. Only a few models had it and Dyson determined it isn't needed.
I'm not sure about all the switches used in the vacuum, but I recently took some pictures of the power button assembly. The buttons in the picture below are (from left-to-right): Circuit Breaker, Brush Switch, Power Switch
The next picture shows how the plastic buttons that operate the brush and power switches should go together:
And finally, this is how the power button assembly reattaches:
Hi Christy, it's Jack at Dyson.
If your Dyson V6 cordless vacuum is pulsing on and off, this will be due to something preventing airflow from passing through the machine. Once you've checked the floor tool and wand for any blockages, the next thing to check is the bin inlet, as well as the bin inlet flap. It's possible some debris could be jamming the inlet flap shut. I've made you a quick video to help you with some further troubleshooting, and I'm confident this will get your V6 up and running again.
You can view your video here: https://www.youtube.com/watch?v=PYM8P7x7HbI
I hope this helps, but if you need some further assistance after you've given this a try, please contact the Dyson Customer Helpline directly by calling 1-866-693-9766 (US), 1-877-397-6622 (CA), or 0800 298 0298 (UK). We'll be happy to help further.
If the brush roll is worn out or not working properly it will not pick up even light debris like hair and lint even if you have great suction. Check the brush roll first.
If suction is not what it was, check all of your hoses and connections for vacuum leaks. And the beater roll should always be turning - check out the belt for slippage.
