20 Most Recent Haier 3.5 cu. ft. Chest Freezer HNCM035E Questions & Answers

You may have a refrigerant leak. First make sure the lid has not warped and leaving an air gap for heat to enter. That's really about all you can do without getting a tech. involved.

I’m happy to assist further over the phone at https://www.6ya.com/expert/david_dc2f9e0a44104720

Haier 3.5 cu.... | Answered on Jan 01, 2018

A&E got ya they got there pay twice if warranty CO. sent them out they were paid by them and by you something sound wrong there call A& E demand explanation

Haier 3.5 cu.... | Answered on Mar 02, 2017

Does it have cooling coils in the back... or underneath... that might need to be cleaned and vacuumed out???. That is a common problem.. Another thing, check to see if the door is sealing properly.. The next suspect might be the temperature adjustment mechanism that you've been adjusting..

Haier 3.5 cu.... | Answered on Aug 07, 2014


Fan problem is one of the most common reasons for the freezer to start failing, this is called "frost free failure." Ice can build up on the evaporator coils over time, and this ice builds up until it starts blocking the fan. The fan is responsible for circulating cold air throughout the freezer, so if it is blocked the freezer will not be able to freeze any food. You can usually check this by removing an access panel in the back of the freezer to inspect the coils. If ice is built up on the coils, a hairdryer can assist in defrosting them.

It's also possible that the fan is not running at all. If the fan is burned out or the motor isn't running, cold air can't circulate through the freezer and everything will melt. You can normally hear the fan motor switch on and off from time to time. Listen for it and if you can't hear it coming on for an extended period of time, the motor may need repair or replacement. The wires connecting to the fan may be the problem, preventing the fan from receiving electricity.

Several other problems could be keeping your freezer from freezing:

There could be leaks in one or several of the hoses in the refrigerator, which results in the cold air being lost instead of circulating properly throughout the fridge and freezer.

If you have the freezer so full that the cold air can't circulate, your food will thaw even though the freezer isn't malfunctioning. Always leave some space open in the freezer and try to not store food right up against the cooling vents.

The thermostat might have shorted out, which means the freezer can't accurately determine how cold it is. If this is the case, the refrigerator would probably not be working, either.

If your defrost drain becomes clogged, the water in the line will just refreeze over and over again, which could damage the lines as well as the fan. Always check the drain and make sure no sludge is building up in it if you have a self-defrosting refrigerator.

Always try to keep the freezer door closed for long periods of time. The more the door is opened, the more warm air is let in and cold air is released. If the door is opened frequently, the freezer could be warming faster than the fridge can cool it, which will thaw your food.

Good luck.

Haier 3.5 cu.... | Answered on Mar 02, 2011


There is a coil in the compressor which is making the compressor pump gas into the pipe thereby making the freezer cool. If this coil gets burnt, the compressor won't pump gas and the freezer won't get cold.

If the compressor is defective, and you don't have money to buy another one, you can open up the compressor, remove the coil and get it recoiled, then replace it back into the compressor.

There are two or more reasons that can cause this problem.

1. it is either the gas in the compressor has leaked when the freezer was being moved or 2. the pipe that run from the compressor to the freezer might be leaking.

So, turn on the freezer, look at the back, observe the pipe that runs from the compressor to the freezer.

Lastly, the thermostat can be a problem sometimes. The Thermostat might have been reduced to the lowest level unknowingly to you. Check the thermostat make sure it is increased to the highest as this will increase the temperature and make the freezer cool.

Good luck.

Haier 3.5 cu.... | Answered on Jan 29, 2011

Sorry to read about your problem, I hope this helps you out.
you will have to contact Haier for warranty service.

http://www.haieramerica.com or 1-877-337-3639

I tried to help you. Please help me and Rate/Vote on my response. We take the time to answer your question. take the time to rate us.Thanks and good luck

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Haier 3.5 cu.... | Answered on Dec 30, 2010

You have to remove all the food to a good ice chest with no ice. Pack it as full as you can before starting another one. You may need to put some in your refrigerator freezer. It will stay frozen for several hours while you melt the ice in the chest freezer. You can direct a fan blowing into it to speed up the melting. If it doesn't have a drain to catch the water in a tub you'll have to soak the water up in a towel etc. Don't chip at the ice to break it up quicker. You can damage the refrigeration coils.

Haier 3.5 cu.... | Answered on Oct 09, 2010

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