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Questions & Answers
Have replaced the drain pump and diverter valve.
for safety purposes, all repairs should be performed by an authorized service technician. first, perform systems check in order to diagnose any problems. the tech sheet is usually located under the control panel.there may be an obstruction in the recirculation system. coins small objects may have blocked the recirculation. beware coins can work as a valve if it is in the right place. remove the basket to ensure that the pump bellows is cleaned and clear. if the pump has been leaking then the pump and electronic control need to be replaced as a pair. once replaced the control need to get programmed for the specific model.
on Dec 11, 2017
I w 812
Here are some details for fault code 37
(00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3 minutes. There are three likely reasons for this fault. One is that the drain hose or the pressure switch hose has been squashed or kinked and the pump out rate has been dramatically reduced. The second possibility is that the pump is partially or fully blocked. The third is that the pump is not operating due to Motor Control Module, wiring or pump failure. This fault could also appear if the machine is pumping to an unusually high head of drain hose or into an extended length of drain hose. The fourth possibility is a diverter valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation mode, giving the module the appearance the pump is not lowering the water level.
Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 39.36in / 1 metre extension hose of the same diameter fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the basket is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain hose is not blocked.
5) If the basket contains water, then service the pump from the top of
the machine by removing the top deck and inner basket. Bail out the water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
1) Check the pump harness is connected correctly to the pump. 2) Check continuity of the pump harness.
Motor Control Module module.
Activate the pump by operating the machine in spin mode. Check the pump is rotating. If it is not operating, and Primary and Secondary checks have been performed, then replace the Motor Control Module.
on Dec 15, 2013
Machine will not power on.
If the display lights do not come on at all then more than likely the Motor Control Board is dead, a replacement can be expensive so if your machine is over 5 years old think about replacing it. Remember you get 2 years warrany on all F&P machines. Most importantly make sure you are getting power to the machine by trying something else is the power outlet like a hair dryer.
on Nov 21, 2013
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