20 Most Recent Fisher Paykel Eco IWL16 Questions & Answers

for safety purposes, all repairs should be performed by an authorized service technician. first, perform systems check in order to diagnose any problems. the tech sheet is usually located under the control panel.there may be an obstruction in the recirculation system. coins small objects may have blocked the recirculation. beware coins can work as a valve if it is in the right place. remove the basket to ensure that the pump bellows is cleaned and clear. if the pump has been leaking then the pump and electronic control need to be replaced as a pair. once replaced the control need to get programmed for the specific model.

Fisher Paykel... | Answered on Dec 11, 2017

If there is power and all your lights are lighting up but you get no responce from the machiene eg no spin, water filling, wash cycle or drain then it will be the sensor for the lid it will have coroded but this is an easy fix , I hope this helps

Fisher Paykel... | Answered on Jun 29, 2015

Your motor controller board is faulty and has no motor movement.

Fisher Paykel... | Answered on Mar 29, 2014

I says power cut restarting in 10 seconds
I'm sorry, it is the board, the switch mode power supply is dying.
Every time it starts to do something it power cuts.
Best to get a new motor controller board,
Quote the 6 digit part number under the bar code to get the right part.

Fisher Paykel... | Answered on Dec 15, 2013

It sounds like an 11 series machines,
When power supply gets warm it stops.
You will need a technician to fix the power supply in the brown board.

Fisher Paykel... | Answered on Dec 15, 2013

You need to read the error code
and tell me what lights are on


Fisher Paykel... | Answered on Dec 15, 2013

Here are some details for fault code 37
(00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3 minutes. There are three likely reasons for this fault. One is that the drain hose or the pressure switch hose has been squashed or kinked and the pump out rate has been dramatically reduced. The second possibility is that the pump is partially or fully blocked. The third is that the pump is not operating due to Motor Control Module, wiring or pump failure. This fault could also appear if the machine is pumping to an unusually high head of drain hose or into an extended length of drain hose. The fourth possibility is a diverter valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation mode, giving the module the appearance the pump is not lowering the water level.
Primary Source:
Pump System.
Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 39.36in / 1 metre extension hose of the same diameter fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the basket is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain hose is not blocked.
5) If the basket contains water, then service the pump from the top of
the machine by removing the top deck and inner basket. Bail out the water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Tertiary Source:
1) Check the pump harness is connected correctly to the pump. 2) Check continuity of the pump harness.
Motor Control Module module.
Activate the pump by operating the machine in spin mode. Check the pump is rotating. If it is not operating, and Primary and Secondary checks have been performed, then replace the Motor Control Module.

Fisher Paykel... | Answered on Dec 15, 2013

The pump may not be seating tight against the bucket,
There are four bolts on the gal plate you can tighten to make pump seat tighter on the bucket.

Fisher Paykel... | Answered on Dec 15, 2013

Display reads power cut restart in 10 seconds
The motor controller board has a switch mode power supply problem.
Best to get a new motor controller board Or a technician to look at it.
Look at the 6 digit part number under the bar code to get the right part for your machine.

Fisher Paykel... | Answered on Dec 14, 2013

If the display lights do not come on at all then more than likely the Motor Control Board is dead, a replacement can be expensive so if your machine is over 5 years old think about replacing it. Remember you get 2 years warrany on all F&P machines. Most importantly make sure you are getting power to the machine by trying something else is the power outlet like a hair dryer.

Fisher Paykel... | Answered on Nov 21, 2013

Try running running it MT on smaller load setting a few time,s then do a smaller then you had been doing load of close. I belive yr getting or have got.water.past the.shaft seal,s. So maybe wth smaller load.inclueding.water setting you may see some change i.e. no more black speacks. Sorry.about my spelling. Am.still new

Fisher Paykel... | Answered on Nov 10, 2013

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