20 Most Recent Dyson Bagless Upright Vacuum DC41 Animal Questions & Answers

Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10


I hope this was helpful.

Ava B.
Think Crucial Customer Care

Dyson Bagless... | Answered on Mar 26, 2017

Ouch The video below shows how to to remove the brush head and how to clean it. I almost think that Dyson didn't ever expect this belt to break. The rest of the disassembly to get to the brush seems to be done by removing torx screws, I have not been able to find a replacement from dyson. A google search shows several sites that sell a replacement belt.
Dyson DC41 DC43 Resetting the brush bar Official Dyson video
Link to sears parts direct has a diagram of the brush head.
DYSON INC Vacuum Parts Model DC41 2013
Link to Dyson Parts with phone number for customer care.
Variant Parts

Dyson Bagless... | Answered on Nov 12, 2015

If you are indicating that it works, but will not stay in an upright position, then the problem is likely a plastic part has broken.
Since the machine is nearly all plastic, it will break rather easily, and may not be repairable.
You might try to look up the Dyson company on your computer and see if they have a phone number to talk to them, but if it is made in China, there may be no spare parts available.
God bless your efforts.

Dyson Bagless... | Answered on Nov 06, 2015

The wheels are probably jammed and won't recline. Mine was stuck pretty bad, and after a half hour of trying to figure it out I just picked up the vacuum and slammed the wheels pretty hard, and it came loose. No problem since. Pushing on it hard did nothing, and gave me the impression I could break the vacuum, but all it needed was a good jolt.

Dyson Bagless... | Answered on Nov 02, 2015


It really depends on what sort of noise it is making but if the motor seems to have a higher pitch to it than normal, I would suggest that it is a blockage of some kind.

Please have a look at the following troubleshooting guides to try to resolve this as well as the video.
Removing blockages from the wand and hose
Removing blockages from the main body

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Dyson Bagless... | Answered on Oct 31, 2015

should be on the bottom of the unit

Dyson Bagless... | Answered on Jul 20, 2015

Clog somewhere. There may be a " secondary filter" that needs to be replaced. It may be there to "protect" the motor and blower.
Check Owner's manual and it's troubleshooting. Customer service is usualy helpful if you email or call.

Dyson Bagless... | Answered on Mar 03, 2015

Your problem is with the centre wheel. This article will explain everything: http://dysonmedic.co.uk/dyson-dc40-dc41-dc50-hard-to-push-sticking-to-the-floor/

Dyson Bagless... | Answered on Feb 28, 2015

Hi there, it's Jack at Dyson.

As with many Dyson vacuums, DC25's cleaner head is protected by a sensor which shuts off the brush bar if something jams it. If the brush bar isn't currently rotating the machine may need to be reset - this is simple to do after you've checked the cleaner head for obstructions, and removing any threads or hair from around the brush bar and end cap. Please follow the steps shown in the video guide below:

When you've completed these checks and reassembled the vacuum, plug it back in, recline it into the normal vacuuming position turn it on and press the silver brush control switch (next to the red on/off switch) twice. The brush bar should start to rotate - please note, the brush bar will never rotate when the vacuum is standing upright.

In the unlikely event that you continue to have issues with the cleaner head after giving this a try, please get in touch with our experts so we can provide further assistance. If a repair or a replacement part is needed, we can also confirm if your machine is still within its Dyson guarantee. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson Bagless... | Answered on Feb 16, 2015

release cup release hose 4 star screws in take off and replace switch

Dyson Bagless... | Answered on Jan 14, 2015

Try looking at http://www.crucialvacuum.com/dyson-dc41-belts-2pk.html
Also Amazon sells the same one through Crucial vacum

Dyson Bagless... | Answered on Jan 12, 2015

See if the following information can help.


• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

Dyson Bagless... | Answered on Jan 01, 2015

Hi Jonathan,

If your DC41 Animal picks up as normal via the cleaner head, but not from the hose, this may mean you have a blockage somewhere in the wand, hose or changeover valve. This is simple to check for - just follow the steps shown in our video guide:

It's also a good idea to give both filters a wash if this hasn't been done recently - in normal use they should be washed at least once every 3 months. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them:

I'm confident this will resolve the issue, but if you would like some further assistance from our experts once you've given this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson Bagless... | Answered on Oct 20, 2014

The wall adapter may be bad or the battery inside your dyson could be bad, do you know someone that has experience with a VOM? They could tell you which part is wonky.

Dyson Bagless... | Answered on Sep 28, 2014

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with one side of the ball shell - this sounds very unusual as in normal use there should be nothing stopping it from rotating freely.

We'd appreciate the opportunity to take some further details - and if a repair or a replacement part is needed, we can confirm if this is covered under our free 5-year parts and labour guarantee.

When you have your machine to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson Bagless... | Answered on Sep 11, 2014

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