20 Most Recent DISH Network 301 DTV Receiver Questions & Answers

that's not true i work for dish network if u have an LNB drift of -8 or +8 you can get a free lnb service call and they can come out n fix at no charge

Your 301 receiver is very old and needs to be replaced. Call Dish and they can do this for you.

you might have a grounding issue or electrical power. dish receivers need a specific amount of volts, what you can do is take an extension cord n connect it to the rcvr and take the other end of the extension cord n plug it in on another outlet in another ROOM, then see if it powers on , if it does something is wrong w/ the outlet even if u have A tv or other appliace plugged in, if it doesnt turn on then call dish network n get replacement receiver

If keep losing signal, but comes back, then your dish likely has become a bit loose on its mount. That, or the LNB's screw has fallen out.

You could also have trees growing into the beam (those this usually only causes problems in spring when leaves sprout out). Your coax could have moisture getting into it somewhere, or is damaged by a tight bend.

Hi there! My name is Kimberly and I forma part of the Social Media team with DISH. I apologize for the delayed response and for the inconvenience you have experienced. It is my pleasure to assist you. At times when you are experiencing signal loss there may be lots of things that could be causing it, for example: bad weather, mis-aligned dish, lose connection, or bad receiver. You can follow this link http://www.mydish.com/support/complete-sig-loss?WT.svl=gsearch_results to help you troubleshoot the issue. If you need further assistance please feel free to contact me directly at [email protected] EscobarSocial Media RepresentativeDISH L.L.C

You will need a DP or Legacy twin or quad, or DPP twin without using an external switch. If you use Legacy Duals, or DP Duals you will need a switch. USUALLY a SW21 is used to combine the signals but you may have a different one in use if at all.

The primary thing to remember when using a switch is that you must use the same type of LNB as switch e.g. Legacy switches with Legacy LNB's and Dish Pro switches with Dish Pro LNB's.

Check your LNB type. Legacy LNB's have only a Dish Network Logo on them, Dish Pro has DP on them and DPP have DP PLUS on them.

One of three things could be the cause:

1. Line of site. Must be clear of all obstructions to ensure adequate signal.

2. You have a faulty switch, or conflicting LNB and switch, or no switch at all.

3 you may have a bad port on the LNB.

As a fail safe check that your mount is level and plumb. You also may have the dish pointed directly at 119. Check the Skew and elevation settings as well. If LOS IS THE ISSUE YOU MAY NEED TO RELOCATE THE DISH OR REMOVE THE OBSTRUCTION.

In some extreme cases microwave towers and High Voltage lines also pose a problem but doubt this is the case for you.

Guest

We would need more information to assist you. Do you want to know the type dish you can use to get satellite signal? Please elaborate more and we would be happy to assist you further.

Ray Calo
DISH Network

Hi t53doc,this is Mike Houston of DISH Network I was reading over your post and see wherethe receiver will not stay powered on. Please unplug the receiver for 10 seconds andthen make sure the receiver is plugged directly into the wall. It will power upand require the signal and download the program guide. If you have any questionsI will leave my e-mail michael.houston@dishnetwork.I will leave a link to help with these steps. http://www.dishnetwork.com/SupportSection/receiver-no-power

Hi lemonmadedruI was going over your post and there are some things you can check, you want tomake sure the connections are tight from the back of the receiver to the wall.The next thing you will want to do is unplug the receiver for 10 seconds andplug it back in, it will reset and acquire the signal and download the program guide. Afterthe guide downloads you should see your programming, I will send a link to helpwith these steps and if after these steps you still have a problem pleasee-mail me at [email protected].

Hi terryself my name is Mike Houston of DISH Network I was going over your post andseen where you have a universal remote and changed the batteries. When usinganother remote besides our DISH Network remote you will need to get the codesoff the paper work that came with the universal remote. I would be more thanhappy to look at your account to send out one our DISH Network remotes; I willsend you my e-mail so you can contact me directly. [email protected]

Hi,

my name is Phillip Chang, member of DISH Networks Customer Service and happy to help. Before performing any of these steps, ensure that the weather is clear. Start by pressing the menu button, this can be found on the top left of the DISH Network remote control, then press the numbers 6-1-1, this should take us to the "Point Dish Screen", then select "Check Switch" on the right of the screen, then select "Test" on the following screen. This will acquire the signal. Just a warning, if you get an attention message "836" do NOT save the changes, give us a call at 1-800-333-DISH (3474 for additional trouble shooting.

Hope this helps!

Can you please provide more information to allow us to further assist you, for example could you please let us know the manufacturer of your universal remote? Also just to confirm, are you trying to program the remote to your television, or are you trying to program the remote to your 301 receiver? Or is it both? In addition, you may also be able to contact the manufacturer of your universal remote if you'd like and they can also provide further assistance in regards to the remote codes you are requesting for the remote if they are not included in the instruction manual that came with the remote.
-Kirstie DISH Network

To program the remote to your TV we would need the model # on the back of the remote at the top. To do it yourself you can check out the link provided below to get the codes for TV manufacturers, DVD's, amplifiers, etc.

To program the remote to the TV
1. Turn TV on.
2. Hold TV button on top of remote until all the mode lights turn on.
3. Let go and the TV button will blink. Enter the code found at link below and hit #.
4. Try the use the remote, if it works then push SAT and you're good to go. If not repeat steps 2 and 3 to try a different code.

Link for Codes
http://tech.dishnetwork.com/departmental_content/techportal/content/tech/remotes/TechRemo5.3Code.shtml

Tommy Faust
DISH Network

Hello this is Nick Franta with DISH.

During the intermittent signal loss/freezing are any error messages popping up on your screen? From the information provided the best solution would be to unplug the receiver from the outlet for 10 seconds. Also try to press the up and down buttons on the receiver itself when its freezing to see if it allows you to change the channel. If this doesn't resolve the issue we would need to send you a replacement receiver. Let us know if you need any further help!

Any dish would work for the 301 except a 1000.4, however I would recommend a Dish 500 unless you're planning on going to HD, if so a 1000.2. You can lookup the angles at www.dishpointer.com if you're going to point it yourself, or you can call our customer service line at 1-800-333-3474 and see about a technician. Hope that helps

Hey there, my name is Cheri Torres with DISH Networkcustomer service. I came across your post and wanted to see if there wasanything I can do to help you. If both of your TVs are not showing programmingthere are a few trouble shooting steps you can try to resolve this issue. Thefirst thing you are going to want to do is check your receiver to make sure youhave both green and blue lights on. If you have just the blue light on but notthe green, the first step would be to press the power button on the front ofthe receiver once and release. You might notice that both lights are off. Ifthis is the case you are going to want to unplug the receiver from the walloutlet or the surge protector for about 10-15 seconds. Once you plug thereceiver back in allow it to reset and power itself back on. In the case thatnone of the lights come back on, even after the reset you will need to call1-800-333-3474 to get your receiver replaced. If both the green and blue lightsare on, the next step is to try all possible channels and inputs. TV1 is goingto be either on channel 3/4 or it could possibly be on an input. TV2 will needto be on channel 60 or 73. I hope this information helps you with getting yourissue resolved. If you have any other questions or concerns feel free to postback here and I will be happy to help.

Hello, Matt Gonzales with DISH Network here. The codes to program a 3.0 remote to a Vizio tv are 505, 627 and 671. If you do not have a 3.0 remote, or the codes provided did not work, you can find a full working list at http://tech.dishnetwork.com/departmental_content/techportal/index.shtml. Hope this helps.

Hello, this is Matthew Gonzales with DISH Network customer service. If you are not getting satellite signal, the problem can several different things, but here are a few things you can try. First, try a hard reset. To do a hard reset, you unplug the receiver from its power outlet, wait 15 seconds then plug it back in. The next step would be double checking you satellite cable. On the back of the receiver there should be a cable connected where it says "Satellite in", make sure this cable is secured from the receiver to the wall. After you do these steps, try running a check switch test (menu-6-1-1-check switch-test). If you are still not receiving satellite signal, a technician will be needed at the home to fix the issue. If this has not been resolved, please feel free to email me at [email protected].

Hello, my name is Becki Barned, with Dish Network customer service. I read your blog, and if this has not been resolved yet, or if you are still having any other problems, I would be more that happy to help you out! You need to program your remote in this case. Pull out the Smart Card in the front of the receiver, which will bring you to system info. Here, with your remote, hold down the SAT button on the top left of the remote, until all the mode buttons light up at the top of the remote, then release. Then press a number between 2 and 15 on the numeric keypad, then press the pound button (#) then record (above the 3) 3 times. This will resolve the remote issue!!!!!

Hello, my name is Becki Barned with Dish Network customer service. There are a few other things that could be wrong here. There are many components between the dish and the receiver that could cause this, and in rare cases, it could be the receiver. It could be a cabling issue, where there is a corruption in one of the cables going to this receiver, it could be, as I said, the receiver, just not being able to read to the dish anymore. The best resolution may be a technician. If this hasn't yet been resolved, please post back, and I would be more than happy to help further. You can also find us on Twitter for tech help as well.