Hi,
Manually delete the registry entries
Note Before you use this method, uninstall all CD or DVD writing
or recording programs. Deleting the corrupted registry entries might
cause problems with any other CD or DVD writing or recording programs
that are installed on your computer. Uninstalling these programs before
you start will help you avoid any problems that removing the registry
entries might cause. You can reinstall these programs after the problem
is resolved.
This method provides step-by-step instructions for
how to use Registry Editor to delete the following corrupted Registry
entries:
- UpperFilters
- LowerFilters
Step 1: Start Registry Editor
loadTOCNode(3, 'whattotry');
click on Start menu : Run : type regedit : press enter
Step 2: Delete the UpperFilters registry entry
loadTOCNode(3, 'whattotry');
- In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
- Expand SYSTEM, and then expand CurrentControlSet.
- Expand Control, and then expand Class.
- Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
- In the details pane of Registry Editor, on the right side, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
- If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
- If
you do not see the UpperFilters registry entry, you still might have to
remove the LowerFilters registry entry. To do this, go to "Step 3:
Delete the LowerFilters registry entry."
- On the Edit menu, click Delete.
- Click Yes when you receive the following message: Are you sure you want to delete this value?
The UpperFilters registry entry is removed.
Step 3: Delete the LowerFilters registry entry
loadTOCNode(3, 'whattotry');
- In the details pane of Registry Editor, on the right side, click LowerFilters.
Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.
If
you do not see the LowerFilters registry entry, unfortunately this
content is unable to help you any more. Go to the "Next Steps" section
for information about how you can find more solutions or more help on
the Microsoft Web site.
- On the Edit menu, click Delete.
- Click Yes when you receive the following message: Are you sure you want to delete this value?The LowerFilters registry entry is removed.
- Exit Registry Editor.
Step 4: Restart your computer
loadTOCNode(3, 'whattotry');
Restart
your computer. After you have done this, try to access the CD or DVD
drive. If you can access the CD or DVD drive, and if you do not receive
an error message, the problem is resolved. You can reinstall your CD or
DVD writing or recording software.
If you cannot access the CD
or DVD drive, or if you receive an error message, unfortunately this
content is unable to help you any more. Go to the "Next Steps" section
for information about how you can find more solutions to the problem.
Regards
Chittaranjan