Hi,
The issue is, The phone freezes and it makes your number as not reachable, since the mobile
loses the signal and
freezes up..
You must have set to divert calls to
Voice mail, if not reachable..So immediately after the phone freezing up, your calls are diverted to voice mail..
These are all the issues, faced by
every user who uses the
Samsung c417, You can read the review from the following link below
http://www.phonescoop.com/phones/user_reviews.php?phone=1030
The only solution is updating the phone firmware, The new firmware must be made to remove this known issues..
Try updating the firmware, would solve your issues.
Please leave me comment, if you need furthur assistance
RNJ VINODKUMAR