20 Most Recent Whirlpool AWM5104/1 Front Load Washer Questions & Answers

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Whirlpool... | Answered on Oct 27, 2017

There can be many issues but you need to remove and clean all the filters and the drum, the drain.
check this link for tips: Smelly drum

Whirlpool... | Answered on Nov 21, 2013

If it's a load whinning type of noise the drum bearings may be starting to fail and will need replacing. To check this open the door and find the bottom edge of the outer drum and press down on it and use your other hand at the top on the inner drum and press the two in opposite directions. If you feel any movement between the 2 then the bearings are on their way out and need replacing.

Whirlpool... | Answered on Dec 22, 2012

Hi from retired Englishman in SW France,

If there is water still inside the drum I would gently suggest as a first step that you clean the drain motor/pump lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to spin or release the door lock if there is any water still left inside.
Here are my complete and general guidance notes for checking both the drain motor filter and the drain motor ;-0)

If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play!

It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. Using something suitable like a glove see if it is easy to briefly slow the motor down. If it is easy then the motor is malfunctioning!

If these actions have not cured the problem, it could be that the motor is not spinning fast enough, caused by the control board malfunctioning OR the main motor. Motors will show weaknesses when commanded to spin.

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Whirlpool... | Answered on May 07, 2011

Possible failure of the program timer controller as there is damage on the multipoint switch.
You will need to replace if the program is not starting or moving.

Whirlpool... | Answered on Mar 30, 2011

Hi from retired Englishman in SW France,

A quick way to find out which tray is which is to pull the detergent drawer out just so that you can see into it. Start a pre-wash and see where the water runs in, then advance to the main wash and observe. Finally start a rinse cycle and where the water goes in is where the conditioner/softener goes.
In a few cases I have come across the pre-wash tray shares with the conditioner/softener part but the pre-wash powder goes in the front and the softener in the back.

For a manual you will need to type into your search engine/web browser '(make) washer manual' and you should be presented with a number of sources from which you can either download for free or have to pay a nominal amount. During the process you will be asked for the actual model number!
John C

Whirlpool... | Answered on Mar 05, 2011

Hi ricevans,

Check to make sure that the filter in the pump is not clogged. Open the little door on the bottom and have a towel ready as there will be some water in the pump. Turn the dial slowly and let the water seep out. Pull out the dial and if you see any kind of debris, (lint, coins, etc..) Clean out all of this and put back into place and your machine will work fine. The reason for this is that the pump is designed to pump out all the water in an 8 min cycle if it exceeds the time limit the machine just stops. Hope this helps you out.

Whirlpool... | Answered on Feb 28, 2011

Why you taking back of ?

Whirlpool... | Answered on Feb 03, 2011

Hi from retired Englishman in France @ 13:25 Thur!

I had EXACTLY the same problem with our Bosch filter- stuck in solidly.
We suffer from very hard water here in the countryside of SW France and the filter was caked with calcium.

What I did was to squirt anticalc liquid around it and managed eventually to turn the cover but the filter remained inside. With our Bosch the filter attaches to the cover simply by a rubber ring in the cover and the end of the filter sits over this ring. I then did the same -anticalc- into the filter and gradually kept gently turning it until it came free.
Now if you are still unable to turn the cover (you filter may or maynot be 'attached' to the cover) there are 2 possible sollutions;

1) try putting a sachet of propriatory washer cleaner/decalc powder into the drum direct then add a kettle-full of HOT water into the drum. Close it and leave it overnight. In the morning run a quick spin. Certainly this will have removed calc from the heating element- making it more efficient- and it MIGHT aid the removal of the filter. I actually put 2 sachets of powder in ours and took nearly an hour to finally remove the filter- with added anticalc fluid.
You may have to do this more than once.

2) As a last resort you may have to force the cover off with or without the filter. Apart from the obvious damage to the cover the filter/cover seating could also be damaged.

The main point is that it is necessary to clean the filter regularly, 'regularly' depends on how badly blocked it becomes with calc and other material- which reminds me........!!!

Best of luck,

John C

Whirlpool... | Answered on Jan 27, 2011

Possible causes

suspension leg or sping come loose
transit bolts not removed
bearings gone

Whirlpool... | Answered on Jan 25, 2011

You need to replace the carbon brushes on the motor. If this doesn't work then you will need to replace the motor itself

Whirlpool... | Answered on Jun 12, 2010

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