Top 20 Whirlpool AWM9000 Front Load Washer Questions & Answers

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The Control Lock prevents unintended use of the washer. You can also use the control lock feature to prevent unintended cycle or option changes during a cycle. When CONTROL LOCKED is lit, all buttons are disabled except for Pause/Cancel and Start. You can lock the controls while the washer is operating. To lock the controls: Select and hold DRAIN & SPIN for 3 seconds. The CONTROL LOCKED status light glows. To unlock the controls: Select and hold DRAIN & SPIN for 3 seconds or until the CONTROL LOCKED Status light turns off.

Does the door lock engage?

I am not aware of any washers that have built in heaters. Your problem seems to be with your hot water supply in the house. If you have a hot water heater gas or propane pilot may be out, or electric possibly tripped curciut breaker, or if furnace coil , possible furnace servicing is required. Did you just have new machine installed? Did installer forget to turn on the hot water? Basically before you get to upset go backwards from the machine to the problem. It will turn out to be an oversight due to the excitement with your new machine. Enjoy, and GOOD LUCK.

Hi from retired Englishman in SW France,

Whirlpool's 'F16, 18, 20, 21 and 22' all refer to 'control unit failure I'm afraid. Sounds like a service call is required, sorry ;-0(

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C.

The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:
- Unplug the washer to completely disconnect electrical power.
- Remove the bottom front service panel as shown in the first image below.
- Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks.

NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.

By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open.

After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the large item filter out of the drain pump assembly as shown in the second image below. You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Other issues that can cause this problem include:
- Not using HE (High Efficiency) detergent
- Using too much regular or HE detergent

These issues can cause oversudsing in the washer. The drain pump will not able to pump out suds. Make sure that you are only using the appropriate amount of HE detergent in the washer. If you have a water softener, you may need as little as a tablespoon of HE detergent.

If you need more help, resubmit your question with additional details and the full model number of your HE2 washer or check other tips in THIS LINK.

Hope helps (remember to rate and coomment this free answer)..

Hi from retired Englishman in SW France,

Whirlpool's 'F21' decodes as 'control unit failure' requiring a service engineer's attention I suggest. Sorry ;-0(
If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
Thanks and good luck!
John C

F 21 means slow drain if you can here the pump that means something pluging it. remove lower kick plate . the pump will be there remove cleanout counter clockwise turn .put back together.. hope this helps...good luck

There is a manual release that you can use located inside the washer. The following link explains how to access:

http://www.fixya.com/support/r3576511-door_jam_on_kenmore_elite_and_whirlpool_

If you need replacement parts for your washer, you can purchase them from the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

The first three sites have helpful exploded view parts illustrations to assist you with locating and properly identifying any parts you may need. Prices vary, so shop and compare.

If you have any questions, or need further technical advice, please post back and let me know. I hope this helps you.

Whirlpool Duet washer will not drain F21 Error Fix VERY EASY ...

? 1:06 https://www.youtube.com/watch?v=reZnmpTPgew

Hello & Welcome to FixYa

F21 error is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.

Kevin

Hi,
it is a Long Drain error


If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed.
NOTE: After 4 minutes the "Sud" error will be displayed, then 4 minutes later the F02 error code will be displayed.

Press PAUSE/CANCEL twice to clear the display.

• Check the drain hose and make sure it is not plugged or kinked.
• Check the electrical connections at the pump and make sure the pump is running.
• Check the drain pump filter for foreign objects.
• If the above does not correct the problem, replace the pump.

Thank You

You have to tip the machine backwards and let it lean on wall.# Then you can remove the lower panel on front which is fixed using 3 torx 15 (T15) screws. Take off panel and you can see the filter assembly facing you. Simply unscrew it. Do though take care to clean all calcium off all the seals before putting it back to avoid any leaks.

These fault codes point to a pressure switch issue. If you remove the top panel, three screws in the back, you will have access to the pressure switch. With the tub empty, remove the vinyl hose from the switch and blow backwards through the hose to clear any restrictions. If the fault codes return after diong this, you will likely need to replace the pressure switch.

Read more: http://www.justanswer.com/questions/1jxm1-f35-error-code-on-a-whirlpool-duet-steam-washer-also-immediately#ixzz0qSCfqcXT


https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/68589b9b3ebd030c8525736100667580?OpenDocument Above is your service and repair manual.

i have the same problem... and i got it fixed 3 times.. the frist time.. there was stuff stuck in the pump... but every time i go look in the pump.. theres nuthing and i still get f-23... good luck..

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RepairClinic.com (which is good)
espares.co.uk
AppliancePartsPros.com
mcminone.com

Or google whirlpool spares ireland.

You will have to remove the bottom panel to reach up inside on the right front to reach the door switch. There is a plastic handle or lever you can pull down to unlock the door. Some of these are thru the top but the lower section is a lot easier. The door switch has gone bad and this will need to be replaced. You can order right thru sears or any appliance repair shop or parts dealer. Make sure you give them total model number off machine. Good luck and hope this helps. Not an expensive repair if you are able to do yourself.

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} The filter on your pump is probably clogged with lint and stuff. You have to remove the bottom front panel, 3 torx screws underneath. The panel will drop and come off. Drain off the excess water from the drain pipe you see. The white filter cover is right in front. Get yourself a good plastic bag to collect water. Unscrew the filter cover and twist the filter out. Clean out all the stuff and put it back in carefully. Check your pump too, comes after the filter.

On some models the filter is located ‘inside’ the big hose from the bottom of the tub. This takes more time to clean.

Pl rate me ‘very helpful’ for the free help!