20 Most Recent Gestetner DSm618 All-In-One Printer Questions & Answers

This sounds like a paper size issue. Check your papersize and oriontation in the tray(green selector font right or back left of tray) and check paper settings under the user tools menu for tray 1. let me know if that works, so we can trouble shoot.

Gestetner DSm618... | Answered on May 25, 2014

You did not state the problem.

Gestetner DSm618... | Answered on Nov 08, 2013

The driver can be found here on Ricoh website.

Gestetner DSm618... | Answered on Feb 06, 2013

Go thru the below Link and download.

Gestetner DSm618... | Answered on Jun 17, 2011

these are not devices that just anyone can install you have to know what you are doing and have the correct software because their different ways to configure these devices depending on environment and requirement please contact your service provider as they are suppose to set up the device for you or other wise contact your nearest RICOH dealership for support

Gestetner DSm618... | Answered on Nov 23, 2010

Hi, you can download the DSM618 drivers here:


Just pick your operating system and the specific driver(s) you want to download!

Gestetner DSm618... | Answered on Nov 19, 2010

it sounds like you may have a part of the unit that is out of alignment. If everything isn't securely fit back into the machine, it won't image properly.
If it will neither print (if it has the option installed) NOR copy images, NOR will it print a test page from its memory, then the places I would look first would be:
1: The connector on the transfer belt which is the brown, flat thing found on the door of the machine...sometimes the connector is bent and doesn't make good contact, which prevents toner from transfering to the belt from the drum.
2:The drum unit may not be secured well to the back of the machine and the Charge Strip above it may not be in place. I can't recall immediately if it has a grid or just a wire, but the hair thick wire can break, which can cause exactly your problem, though you should be able see the wire easily with a flashlight.
Unfortunately, when the office "Mr. Fixit" tries to remove a jam and save the company an easy 100 bucks it often can cause other problems...I've worked with copiers since 2001 and I'd safely say that at least 1 in 10 routine calls revealed complications from someone unqualified who tried a little too hard to fix the unit.
But check on those two things and if it still doesn't work then let me know and I'll try to help you more. :-)

Gestetner DSm618... | Answered on Jan 08, 2010

Register Fax dstinations:
  • Press User tools/counter button
  • Select System settings using the up and down arrows then press Ok
  • Select Key Operator Tools using arrows then press Ok
  • Select Address book Management using arrows then press Ok
  • Select Program/change using arrows then press Ok
  • Enter the registration number or Quick dial key, then OK
  • Enter user (destination) name using Quick dial keys - OK
  • Press Dest.
  • Press Fax settings using arrows then OK
  • Enter the fax number then press OK
The "Programmed" message appears, and then the "Address book" display returns.
Press the User Tools/Counter button.

Good luck and please rate me, thanks.

Gestetner DSm618... | Answered on Jan 26, 2009

SC401: Transfer roller leak error 1
SC402: Transfer roller leak error 2
-Definition- [B]
A transfer roller current leak signal is detected.
The current feedback signal for the transfer roller is not detected.
- Possible causes -
· High voltage supply board defective
· Poor connection of the PCU
· Transfer/separation unit set incorrectly

Gestetner DSm618... | Answered on Jan 21, 2009

You can install the Twain scanning driver which is provided on the Printer driver CD. Insert this CD and select to install the Twain driver only.
After installation od this driver, please open Word document and click on Insert, Picture and select from Scanner or Camera. Check and choose your twain scanner driver and click on insert.
Beforehand you must put the original on the exposure glass.
Try this or you can use scan to email but you need more setup details.
Hope you good luck.

Gestetner DSm618... | Answered on Jan 15, 2009

you can download the driver from www.gestetner.co.za

Gestetner DSm618... | Answered on Jan 07, 2009

You must register as sender in the address book.

Gestetner DSm618... | Answered on Aug 05, 2008

No, it will not show up there. It can scan two different ways. One is the scan router program installed on your computer. The other is scan to folder via SMB. It merely is a path back to a folder.

If you go into:
user tools, system settings, administrator tools, and address book management. The settings will be in there.

You could also "web" into your machine using IE and the IP address. Login as "admin" leave password blank. Go to the address book. Email me if you need further info.

Gestetner DSm618... | Answered on Mar 28, 2008

Ax060267,This is the part number of the polygon mirror motor , it is worn out , your machine propably makes a high reving noise aswell when it starts to print , you can go to your nearest rico or gestetner outlet and get a new motor , it sits right in the middle of the machine , sometomes it helps to remove the motor and oil it with a very thin oil , but in mostcases it is beond repair .

Gestetner DSm618... | Answered on Nov 22, 2007

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