Franke Saphira Espresso & Coffee Maker - Answered Questions & Fixed issues

Likely cause of this is a blocked worm drive. The worm drive takes the coffee in and then, after brewing, ejects the used grounds into the Dump box. Over time, coffee grounds accumulate on the worm drive and eventually jam it. This is Malfunction 8. Machine will need to be stripped and cleaned. Hope this helps.

How can I fix it

hi , sounds like the dump valve solenoid has failed or the valve on the base of the brewer has failed probably stuck,.which is the more likely culprit. let me know if you require more in depth help. its not a problem that can be resolved by a novice.

you have problems with the brewing group. perhaps the o-ring on the upper piston is broken.

Make sure the wires are correctly connected to brew motor

you might escape this fix without using specially tools or screwdrivers. you are receiving this message because the rinse head sensor isn't working properly. during the machine movement the rinse head down sensor was not triggered. 1. check the gap between the top of the rinse nozzle & the bottom of the pipette. measurements should be around 1.5 to 2mm 2. you might have to invite the newelectronx 102 to the party and check the sensor. if necessary open the machine with the correct screwdrivers and adjust the sensor. this should get you through the rinse cycle.

DESCALING The Saphira has an integrated descaling program. The procedure takes about 60 minutes. Once started, the descaling procedure may not be stopped. • When acid-containing descalers are used, immediately remove any splashes or drops on sensitive surfaces, particularly from natural stone and wood surfaces. Also, take the appropriate safety precautions. • Turn off the Saphira by pressing the "ON/OFF" button. • Press the button "Descale" until an acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: INSERT AGENT IN TANK • Display: PRESS DECALCIFYING Dissolve 2 DESCALING tablets completely in 2.5 cups of water in a vessel and pour the mixture into the empty water tank. Place a sufficiently large container under the steam tube and the coffee delivery outlet. • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY (Fig.1) • Display: FILL WATER TANK • Display: PRESS DECALCIFYING • Press the Descale button • Display: UNIT DECALCIFYING • Display: PLEASE WAIT • An acoustic signal is heard. • Display: EMPTY DRIP TRAY • Display: CLEAN CONTACTS
Good Luck [email protected]

That could either be an increase in water pressure or the shot timer needs to be reset to a lower value.

saphira? check the air nozzle on top of the cappu-outlet . if the machine indicates that you should descale, the cleaning cyclus wont work. to descale you have to turn off the machine by pressing the on-off button on the front side (behind the tea-and steam button). if the machine is turned off, press the descale button for 3 seconds. after the descaling cyclus you will be able to clean the machine.

you need to shut down the machine on the frontpanel first. then you must push the descale-button (the one with the little triangles on it). the machine will give the instructions on the display. note that you have to use exactly 0,7 L of descaling product. the same for the rinsing water. if you use more, it will take a very long time ;-)

the right hand panel needs to be removed. once removed you will have access to the brew unit. half way up the brew unit you can see the switch that is needed to be replaced. the switch is secured by a couple of screws. and attached by 2 control wires. from there it is a simple replacement of the switch. if you require further info. feel free to email me.. bob

VISIT http://www.franke.com/content/coffeesystems/us/en/home/service_and_support/customer_service.html

use meter to check voltage .

It might be good idea to disconnect the coffee valve and switch on machine as it's 230v and might be shorted and tripping and blows fuses.If it is then replace brew valve.

Check that the pin on the drawer cover is not broken.This pin will activate the micro switch that tells drawer is in place.

It's the brewer unit issue.Does your unit make loud noise when you start the machine if it does then it's drive motor fault mostly it's one of the screw that holds the motor may be broken.

There are only a few items that are 240v in the machine , the pumps, thermoblocks, and grinders also a drain valve. when the machine is turned on the thermoblocks power up immediately, followed by the system trying to prime its self using the pumps, then the brewer sets its self and the valve energises, any one of these items can cause the fault. only by checking the individual components can this be determined.

this problem is usual caused by the valve at the base of the brew unit. not working correctly or the solenoid which controls it. usually a replacement brew unit can resolve this.

Visit www.km.franke.ch for complete information on distribution, service and parts.

If you are in the United States, Contact

Franke Coffee Systems Americas800 Aviation ParkwaySmyrna, TN 37167United States USA P: +1 800 367 0235F: +1 615 462 4559