Top 10 Motorola Mobility Moto Q Questions & Answers

Hold down the center nav key and power up the unit. This will restore any files that may have been corrupted and put them to original. If you loaded a 3 party app or something prior to this may be the cause of the issue. Don't use that app.

Should also just be able to select Menu->Folders, get on the folder you want cleared, click Menu->Delete All. If you don't have items in that folder you will see Delete All but you won't be able to select it.

Have you tried a Master Re-set when the phone is off? Hold the center key and the power button for at least a FULL minute to a minute and a half. You will see the provider's splash screen, but hang tough.

This works best with the device on a flat surface rather than holding it.

OK> I have a Q9h with this problem, took it to the shop, they said its a common problem with the Q9h, something to do with a mainboard flaw. He said it cant be fixed.

Now I say it can. What you need is the screwdriver to open the back (T4 or T5, not sure exactly) and some paper.Now, open the back of the phone, pull off the casing, and you should have an open mainboard. Now, take a strip of paper, fold it up, and slip it in under the sim card slot (there is a small gap between the main mainboard and the piece where the sim card is read. Make sure the paper is snug, not tight, or you may have trouble closing the casing. Snap the casing back in, tighten the screws well, and you should be laughing. I've been good for a week, and saved myself $100 on a new mainboard or buying a new phone.

I CANT DO ANY THING WITH MY MOTOROLA Q. IT HAS A BLACK SCREEN THAT SAYS MOTOROLA FLASH MODE BOOTLOADER VERSION:
BOOT_C_03.05.00R_MPAP

my cellphone is already flashed and in use, but i cant use the internet i i ready try everything what can i do??

How to Activate your Motorola Q
Things you need in order to activate the Motorola Q on cricket:

1. Call cricket and put the phone's ESN(serial number) on the account. Thisis
called switching phones and they usually charge $15 for that.

2. Min Number: This is a 10 digit phone number(not your cell number) thatneeds
to be put in the phone. You have to call cricket and ask them for your MIN
number.

Activating Your Phone

Unlike cricket phones , flashed phones need a special way of programming!
They cant be activated through the normal *228 process.

On your phone keypad screen:

1. Push ##073887*
2. This should open your programming menu
3. Put in 000000 for the security code
4. Press OK and Go To User Activation
4. Put in your Phone number in MDN then your MIN number
5. Choose done and exit out
If you provided us with your Phone number before we shipped the phone to you then Wap & MMS are already programmed, otherwise please follow the guide below:

Note: You will need a standard usb cable

To get internet to work, you have to first activate the phone on cricket.
Now that your phone is activated. here are the steps to get the internet
working :

1) Download and install ActiveSync here:
http://www.filehippo.com/download/4c...9c61/download/

2)Download the Attachment File at http://www.megaupload.com/"d=YJOT74OQ

3)Download PHM Registry at:
http://www.mobiletopsoft.com/pocket-pc/download-phm-registry-editor-0-7.html


Cricket Wap setting:

Download the attachment and unzip then put the unzipped folder named Q in
your C: not to any folder just C: so it would be like this C:\Q

In the Q folder you will have3 file rapiconfig.exe, Command Prompt and delete-n-set.xml

Right click on the file delete-n-set.xml and open with notepad and replace
where it said [email protected] to your phone number @ mycricket.com
so 5055505050 will be replace with your own 10digits phone number. Click
on file->save and close the notepad

Run the command Prompt and type after the ">" cd C:\Q

So it should be like this >cd C:\Q and press enter

Then it will jump down to the next line and it look like this C:\Q>

Now type this in >rapiconfig.exe /p delete-n-set.xml there is a space between
exe and /p

It should look like this C:\Q>rapiconfig.exe /p delete-n-set.xml (now hit
enter)

Now you will see it said
"Config results written to output file RapiconfigOut.xml."
"Config succeeded."

You are done with wap setting. Unplug the phone from your computer
You can turn off the phone and turn it back on. Go to internet explore on
your phone and access the tekcirC web site http://wap.cricket.motricity.com
It should work if you have web on your tekcirC account.

MMS setting:

Load the phmregistry into your phone and installed. Click ok when it said
" may not display properly because it designed for previous version". And
click done

After it done install on your phone. Go to Start and open PHM Registry Editor
(on you phone)

Go to HKEY_LOCAL_MACHINE -> Software -> Motorola -> MMS -> Profiles

Now in Profiles you will see VZW MMS you can change this to CKT MMS by press
Menu and choose Rename. Or you can leave it alone it would effect anything
it just a name for the profile.

I assumed that you have change the VZW MMS to CKT MMS from this point on

Choose CKT MMS. In here won"t see anything yet.

Press "Values". Now it will show you the following item

Data Connections
Gateway
IP Address
MMSC URL
Port
Profile Locked

Now choose "IP Address". You notice the default address is " gw.vzwwap.com"
change this to "10.3.0.41". Make sure you hit "Done" to save the setting
and then it will bring you back to the list above.

Choose "MMSC URL" and you will have http://mms.vtext.com/servlets/mms as
default. Change the word "vtext" to "mycricket" and click done to save.

Choose "Port" and make sure it "8080" and click done to save

Do not change anything else. You could if you sure you know what you are
doing.

That it you are done click the "end" key to go to the main screen and restart
your phone so it fresh .

Have fun and enjoy the motoQ on tekcirC. Now you don"t have to wait for tekcirC
to release the Q if the rumor is true.

Hey, I just bought the same phone from ebay, and it was preflashed for cricket too. My phone had the same exact problem. I called cricket technical support at 1-800-274-2538 and they refreshed my flashing while i was on the phone with them. As soon as I got off the phone with them my phone worked perfectly. I hope this helps! - Alyssa

You may try default phone and security code to remove restrictions.
ur defalt phones codes is 12345 or 00000 u can use it
Default 4 Digit user code: 1234 or 0000
Default 6 Digit Security code: 123456 or 000000
Default 6 Digit Security code: 000999 or 1122
or try 000000 or 0000 or 00000
Type *#06# at the mobile screen to know IMEI no of your mobile.
send the IMEI no to me and i will reply you with unlocking code.
IF Problem not Solved So
Please New Software install in the Phone Problem will Solved

To unlock the screen drag to either the right or left side of the screen. If a password is set up, enter the password and then tap to unlock and display the Home screen. (default password 1234 or 0000) also try the last 4 digits of your phone # if your # is 555-8949 try 8949. If you still cannot access your phone ,you will have to master reset your phone..
step 1: download (clean boot file below) To perform a clean boot without clearing the Application data store download this file:https://docs.symbol.com/downloads/405Bw65xxxCB000001.zip
To perform a clean boot and clear the Application data store download this folder:https://docs.symbol.com/downloads/405Bw65xxDBA000001.zip
step 2: unzip all file onto the root directory of your SD card. step 3: power off your device, press power button + camera and hang-off button simultaneously, enter flash mode. step 4: follow on-screen instructions Follow the instructions contained within each folder and you will reset the device to its factory state.