20 Most Recent Sony E-reader Portable E-book MP3 Player Questions & Answers

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1. Connect the Reader to a different USB port of the Computer. 2. Connect the Reader directly to the USB port of the Computer; dont use any USB hub or adaptor to connect the Readr to the Comp. 3. Disconnect the Reader and then press the RESET button. 4. Try connecting the Reader to a different Computer to check whether the USB port of the Computer is working properly. 5. If the issue still persists, service may be required. Follow the below link to initiate the repair: http://eservice.sony.com/

Can you download them using a computer? If so, download and transfer to your E-reader device.

On the PR-500 and the PR-505 readers it IS possible to delete a book without going through your computer. Go into utilities, select delete book, and when told to push the Mark button, which you don't have, push bookmark instead and wait.

What is the model number of the E-Book?

Hi!

Seems like your MAC goes into sleep mode, when this happens, the computer does not supply power to the USB ports to save power. When the computer does this, there is a big change that will drain out the battery of the Reader. You can try this:

1. Connect the reader to the computer
2. Hit the reset button while is connected for 3 seconds (Reset is located at the bottom of the unit)
3. Leave the reader charging for about 40 minutes then disconnect the reader and check the battery meter
4. If you can see that the reader took some charge then leave it connected for 2 hours or until the redlight goes off

Good Luck!

eBookBoy
http://digialreader.freeforums.org

Hi!

If the Reader is frozen, you can try the following:

1. Disconnect the reader from the computer
2. Hit the reset button at the bottom of the reader for 3 seconds
3. Slide the power switch
4. Screen will blink and will show "Opening book"
5. Allow the reader to load and then see if operational

Note: If the reader get stuck again, connect it to the computer for 15-30 minutes and allow it to charge, make sure the red steady light comes on.

Good Luck!

eBookBoy
http://digialreader.freeforums.org

Hi,

Looks like the reader is missing charge, try this:

1. Connect the reader to the computer and make sure a red steady light comes on, if not, then hit the reset at the bottom of the reader for 3 seconds and check if the light comes on now

2. Leave the reader charging for 15-30 minutes

3. Disconnect the reader and see if operational now, if still frozen, try the reset again and slide the power switch.

Good Luck!

eBookBoy
http://digialreader.freeforums.org

Hi nellvandenel,

Looks like the reader is missing charge. You can try these steps:

1. Connect the reader to the computer
2. While Reader is connected, hit the "Reset" button at the bottom of the reader
3. Check if a red steady light comes on, if not, try the reset again
4. Leave the reader connected for 15-30 minutes to allow it to charge
5. Disconnect the reader and check if is operational now

eBookBoy
http://digialreader.freeforums.org

Hi huffasia,

Looks like a charging problem, try this:

1. Connect the reader to the computer and make sure red steady light comes on, if not, then hit the reset button for 3 seconds.
2. Once you get the redlight, leave the reader charging for 15-30 minutes (make sure the computer does not go into sleep mode)
3. After you charge the reader, try the soft reset again and slide the power switch at the top of the unit.

If this does not resolve the problem you may try a hard reset on the reader but this will remove all content.

To hard reset:

1. Hit the reset on the bottom of the reader
2. Slide the power switch
3. Once "Opening Book" comes on the screen, press and hold the directional "down arrow" and the number "0" both at the same time until "Reset All" appears on the screen.
4. The screen will go blank, now its time to turn it on again.

Note: If after trying the hard reset, the reader goes back to the black arrows trying to turn around, then repeat the steps again.

Hope this helps!

eBookBoy
digialreader.freeforums.org/

Hi shianto,

Because of e-ink screen technology the reader will display last page even if the unit is not charges it may display "full". Try this:

1. Connect the reader to the PC and check if a redlight comes up
2. If there is no light, hit the reset at the bottom for 3 seconds, the light should come on now.
3. Leave the unit charging for about 15-30 minutes
4. Unplug the unit and see if its operational now, if not you can try the reset again and the slide the power switch

eBookBoy

Hi marinaherman,

Probably the computer went into sleep mode while charging overnight. Try the follwing

1. Connect the reader to the computer
2. Make sure the redlight comes on
3. If the light does not come on, hit the reset while reader is connected to the computer
4. Leave the reader charging for about 15-30 minutes
5. Check if reader unfroze and check battery metter

Hope this resolves the problem

eBookBoy

Hi fidelia6,

This happens when the reader is missing charge, you can try this:

1. Hit the reset button at the bottom of the reader for 5 seconds
2. Connect the reader to the PC and check if the redlight comes on at the top, if not try the reset while connected
3. Leave the reader charging for 15-20 minutes
4. Disconnect the reader and see if full operational now

eBookBoy
www.digitalreader.freeforums.org