Record which blue lights are flashing.
Let the device sit for a few minutes and then turn it back on.
If it still doesn't turn on, turn the device upside down over a sink to drain out any water that may have escaped to the base.
Ensure you use Mypurmist ultrapure sterile water (do not overfill) and try turning the device on again.
If the problem persists, please visit the Support page for further assistance. I list the link at the bottom of this reply.
No Response When Pressing the Power Button:
Check that the power cord is properly inserted into the *********** supply box and connected to a working outlet.
Look for a green light on the power supply box; if present, the device should work.
If not, please seek additional support on the Support page.
Device Doesn't Turn On (No Lights):
Plug in the charger and charge the device. It won't work while charging.
If the device still doesn't turn on, ensure it's fully charged after approximately 2 hours.
The red light will turn to green when fully charged.
Water Dripping from the Bottom:
It appears the device may have been overfilled.
Turn the device upside down over a sink to drain any excess water.
Refill with Mypurmist ultrapure sterile water (do not overfill) and turn the device on.
Premature Red Light:
Sometimes the red light may come on prematurely.
Adjust the water level (add water) or reset the device.
Avoid refrigerating the water used in the device.
Red Flashing Light on the Back:
The device has detected impurities in the water and won't turn on to prevent damage.
Only use Mypurmist ultrapure sterile water for optimal performance.
If incorrect water is used, please seek support on the Support page.
Steady Red Light on the Back (Full Reservoir):
If the reservoir is completely full of water, the device is functioning as expected.
The red light indicates that the water needs to be refilled after a session.
The fan will run for 10 minutes after turning off the device to dry internal parts.
If you need further assistance, visit the Support page or contact customer service via email at
[email protected].
Mypurmist Troubleshooting Guide ' Mypurmist Free Steam Inhaler FAQs