20 Most Recent
Dyson AM04 HotCool Fan Heater Questions & Answers
Not as warm as when new
Hi there, it's Jack at Dyson.
It would be very unusual for there to be any change in warmth in the heated airflow exiting the machine, as the PTC ceramic plates always operate at the same temperature in heater mode.
However we're keen to help you check your AM04 is working as well as it should be. When you have your machine to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We can take you through some simple troubleshooting checks, and if a repair or replacement is needed, we can confirm if this is covered under our 2-year warranty.
We'll look forward to speaking with you.
Heater does not work
Hi Kent, it's Jack at Dyson.
The issue you've described sounds very unusual. If you feel the heater isn't heating the airflow at all, we'd like to provide further assistance to help you resolve this.
If the machine needs to be repaired or replaced, we'll be happy to confirm if this is covered under the 2-year warranty.
Please contact us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Heater won't work
Hi there, it's Jack at Dyson. AM04 has an intelligent thermostat which you can set to the degree. The machine will then monitor the room temperature and cycle on and off as needed to maintain the temperature you've chosen. If the heater doesn't seem to be running, it may be because the temperature you've selected is below the current room temperature. When the room temperature drops below the temperature you've picked, the heater should come on.For additional troubleshooting to check your machine is working correctly, you might like to visit our Support page:
http://www.dyson.co.uk/support/am04/am04-whsilI hope this helps, but if you'd like any further advice, please give us a call. Our Helpline numbers are 0800 298 0298 (UK), or 1-866-693-9766 (US).Best wishes,JackDyson Online Customer Support
http://www.dyson.com
C1 error code on dyson pure hot+cool
The C1 error code on the Dyson Pure Hot+Cool indicates a communication issue between the control board and the motor. Here are a few steps you can take to try and resolve the issue:
- Turn off and unplug the machine for at least 10 seconds, then plug it back in and turn it on again. This can sometimes reset the control board and resolve the issue.
- Check the filter and make sure it is clean. A dirty filter can cause the machine to overheat, which can trigger the C1 error code.
- Check the air intake and make sure it is not blocked. If the air intake is blocked, the machine may not be able to cool properly, which can cause the C1 error code.
- If none of the above steps resolve the issue, the problem may be with the control board or motor. In this case, it is recommended to contact Dyson's customer support for further assistance. They may be able to help you diagnose and resolve the issue, or recommend repair options if necessary.
2/27/2023 11:35:12 PM •
Dyson Dryers
•
Answered
on Feb 27, 2023
Dyson Am04 model no longer turns on due to a power surge. What part is required to fix it? TIA.
First thing is to check the wall socket. Use a desk lamp or something similar and plug it into the socket you use for the heater. If the lamp works so does the socket. Next check the fuse. UK machine have a fuse in the plug, other countries use different systems.
If all these check out OK the surge may have damaged a circuit board inside the heater. Only a Dyson specialist could help you with that.
8/17/2020 3:11:16 PM •
Dyson Dryers
•
Answered
on Aug 17, 2020
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