20 Most Recent Dyson DC21 All Floors Stowaway HEPA Bagless Canister Vacuum - Iron/Titanium/Yellow Questions & Answers


You say the floor tool keeps shutting off. The key question is: what do you have to do to get it going again? There are electrical connections at both ends of the hose, and poor contact there can cause the tool to work intermittently - in which case you will find that just moving the hose will cause the tool to switch on and off. You can't do much about these connections other than have a look to see if they appear damaged. Make sure the hose is fully attached at both ends. If this doesn't help, please post again giving more details.

Dyson DC21 All... | Answered on Oct 21, 2019


filter is dead buy a new one.

Dyson DC21 All... | Answered on Aug 24, 2017


Hi there, it's Jack at Dyson.

If your DC21 Motorhead doesn't seem to be picking up as well as it should be, you may need to wash the lifetime pre-filter. In normal use this should be washed at least once every 3-6 months using cold water without detergent. Allow at least 12 hours for both parts of the filter to dry completely before replacing them in your machine.


You may also want to follow the steps shown in our online Support guide to make sure the Motorhead floor tool, wand and hose are free of any obstructions: http://www.dyson.co.uk/support/dc21/dc21-motorhead/my-machine-is-not-working/does-the-brushbar-turn-with-the-power-on-dc20

If you'd like some further guidance from our experts after giving this a try, we're happy to help. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC21 All... | Answered on Mar 02, 2015


Hi Heather, it's Jack at Dyson.

If your DC21 Motorhead needs a replacement power cord, I would encourage you to contact us directly for advice. We should be able to confirm which spare part is most appropriate in this instance. If you'd like to consider having your machine serviced or repaired, we can also talk you through your options.

You can reach the Dyson Customer Helpline by calling us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC21 All... | Answered on Feb 13, 2015


Hi Laura, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC21 Motorhead. I'm not sure if you've already been in touch with us directly? If not, it would be worth giving us a call so we can confirm if we're able to help under the terms of your machine's warranty.

Our freephone Helpline number is 1-866-693-9766 (US), or 1-877-397-6622 (CA). If you'd prefer, you can email your details to us at askdysonUS@dyson.com, and someone will be in touch as soon as possible.


Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC21 All... | Answered on Mar 07, 2013


Hi there,

I'm sorry to hear you're having difficulties with your DC21 Motorhead. To check everything is correct with the Motorhead, please ensure you've followed all of the steps shown in the video below.

You might also find it helps to refer to our online support pages for this machine:

http://www.dyson.com/support/help.asp?article=998&product=DC21-MOTORHEAD_US

If you're still experiencing issues after doing this, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Dyson DC21 All... | Answered on Feb 22, 2013


Hi there,
I am sorry to hear you are having difficulty with your DC21. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. However, after 1-2 hours the machine has cooled and can be turned on again.
If your machine cannot be turned on and over two hours have passed since it initially shut down, please call us so we can provide further assistance. We can be reached at 1-866-693-9766 in the US or 0800 298 0298 in the UK.
Best wishes,
Jessica

Dyson DC21 All... | Answered on Mar 23, 2012


Hi there,

I'm sorry to hear you're having difficulties with your DC21. If it doesn't seem to be picking up as well as usual, please follow the steps shown in our online support guide. This will help you clear the blockage in the hose, and identify any other issues with the machine:

http://www.dyson.com/support/help.asp?article=998&product=DC21-MOTORHEAD_US

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve things, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Dyson DC21 All... | Answered on Feb 09, 2012


Just had this with mine and I think it is the power wires embedded in the hose from the cleaner to the powerhead. Turn the cleaner on then work your way along the hose kinking it or moving it until the power head stops. Switch the power head on again and kink the hose in the same place, if it turns off every time like mine, that is where the break is. I haven't worked out if the cable cores can be replaced or repaired yet. Hope this helps. Chris.

Dyson DC21 All... | Answered on Oct 30, 2011


Dear Sir/Madam,

When you have purchased the vaccum cleaner. how did you get the set.
Can you you tell by which manner did u purchased it.
But yes we can dismandle the vaccum Cleaner.by the manual which given to you when you have purchased.

Dyson DC21 All... | Answered on Feb 25, 2011

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