Panasonic DECT 6.0 Expandable Cordless Phone with Digital Answering System - Answered Questions & Fixed issues

It appears that your telephone service company's voice mail service is active and there is where the message is being left.

Follow the instructions on page 37 of the manual: http://service.us.panasonic.com/OPERMANPDF/KXTG6511-MUL.PDF

dont need too?

When I get this error, it's often a problem with the phone line wiring. Sometimes, it is the phone itself. I like to use a spare corded phone and a new RJ-11 cord to localize the problem. First, try using the spare phone at the jack where the Panasonic base is plugged in. If you get a dial tone with the spare phone, try the new RJ-11 cable with the phone. If there is still no dial tone, then the phone needs repair or replacement. If you do not have dial tone with the spare phone, try the test phone at another jack on that phone line.If there is dial tone, there is a problem with the first jack. You will need to open the jack and check the wiring. These are either keystones jacks or screw terminals. The keystone type require a special tool to press the wires into the terminal block. This is available at many hardware stores in the electrical wiring aisle (with the keystones and wires for whole house video/telecommunications access).If you still have no dial tone, find the telephone access box. If you are lucky, that box has RJ-11 jacks so that you can test the line. If there is still no dial tone, contact your phone company. Outside line problems will be fixed by your provider. If you have dial tone at the access box, you have a wiring problem somewhere inside.You can try to track the wires in any exposed area for signs of damage. You might want to call a professional to check the wires in the wall. Your phone company will do this for a fee. I hope this helps. Cindy Wells(my own phones gave "Line In Use" when a contractor damaged a wire digging in the wrong spot and when mice got to the underground lines outside. Those problems were fixed by the phone company.)

HelloCheck its battery. There is a rechargable battery. If the battery may look like good, it may ahve sufficiant curretnt carrying capacity. If so, this type of fault occur. Repalce the battery. OK.

Apparently you have subscribed to a voicemail system offered by your telephone company, and your phone is notifying you of messages on that system. Please contact your telephone company for instructions and help on accessing this system.

If you are lucky, it may just be a blown fuse. You can try disassembing the base unit and checking for an open fuse inside on the circuit board. Please remember to disconnect the power supply and the phone line before disassembly.

Otherwise the circuits in the base unit were probably fried in the resulting power surge and are likely beyond economical repair.

However, the old handset(s) are probably still good. So if you do get a new replacement base unit of the same model, then you can probably salvage the old handsets and just program them for use with the new base.

I hope that was helpful, good luck and take care.

Joe.

I had the same problem but couldn't figure it out either ..... UNTIL, I changed the date and time (which was very old, actually Sept/2007) to the current date, year, time, am/pm, etc.

After I changed the date, time, year, etc. my phone went back to its normal default of 3 or 4 rings & then the answering message plays.

Hope this helps!

The default code is "111". If you need to change the code, you must be at the phone, press MENU button, enter #305, enter the three digit code you want, press SAVE, then OFF button. I have included a link where you can download the manual if you need it, the code reset is on page 34.

http://service.us.panasonic.com/OPERMANPDF/KXTG6431-MUL.PDF

Hi,

I will suggest you call the customer care of network service to report the issue because there might be little disagreement between the two parties that is yet to be resolve, calling to notify them will put you on track, also, try find out from your colleagues using the line if they experience same thing.

it coul be the wrong AC adaptor

Recording your greeting message You can record your own greeting message (2 minutes max.). 1 {GREETING REC} 2 Within 10 seconds, press {GREETING REC} again. 3 After the base unit beeps, speak clearly about 20 cm away from the MIC. 4 Press {?} (STOP) to stop recording.
Playing back the greeting message Press {GREETING CHECK}.
You can also operate the answering system by pressing dial keys on the handset
Key Operation {^} or {V} Adjust the receiver/speaker volume {1} or {<} Repeat message (during playback)*1 {2} or {>} Skip message (during playback) {4} Play new messages {5} Play all messages {8} Turn answering system on {9} Stop playback*2

Hey !

Try to check options ==> Tones ==> "greeting" (scroll up -down to Find it)

Hope It works..

Press the 'CID/FLASH' button to review the telephone-numbers of those who have called you.
Then, use 'UP/DOWN' to scroll through the list of callers.

Set the Panasonic to answer after *EIGHT* rings -- after *FOUR* rings, SaskTel's voice-mail will "answer" the call. So, there will not be "fifth" and "sixth" and "seventh" and "eighth" rings, and so your answering-machine will never get a chance to "answer" the call.

I found the 800 number to call, spoke to customer service, they gave me the suggestion of unplugging the base from the outlet, removing the batteries from the handset, wait 5 minutes and plug in and put in the batteries. Yes, that fixed it. And then the customer service technician called back later to see if it had worked. I thought that was above and beyond the call of duty. Certainly a good way to win customers!

Apparently, there was a problem with my phone line. Verizon began a fix to the problem, and it was fixed in about 24 hours. Now, I hae to somehow put the new phone system back in it's box for a return to Best Buy.

It sounds like the phone system base station is burned out.

Press the mute button to turn mute off.

I don't think that is possible on that model of phone. This is a phone with only the basic features and a fixed ringtone.