20 Most Recent Quinny BUZZ 3 Capri Stroller Questions & Answers


Hi Vikki
If you're in the UK please visit our FB page to discuss.
If you're in any other country please visit www.quinny.com and select which country you're in, then go to "Contact Us" tab for your enquiry to go through to the customer care team who can assist.

Dorel UK Customer Service

Quinny BUZZ 3... | Answered on Nov 16, 2014


Hi Michael

If the product is under 28 days old please return it to retailer with proof of purchase and they may offer an exchange (this is at the discretion of the retailer) If not then you would need to return it to the retailer for them to send into our engineers for inspection & repair.

You may also find the Buzz brake adjustment assists in resolving the situation for you.
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Quinny BUZZ 3... | Answered on Apr 24, 2014


Hi

The Quinny Buzz brakes can be adjusted (and should be periodically as part of the ongoing maintenance of the product to ensure good performance)

The brakes may require periodic adjustment. To do this, use two 8mm spanners to unlock the lock nut from the long barrel nut. Adjust the brake cable and retighten the lock nut. Test the brakes to ensure a positive engagement and disengagement after adjustment.
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Quinny BUZZ 3... | Answered on Feb 16, 2013


This happened to me on both brake pedals, nothing happened when I tried.to put them on, the pedals just did not move at all. I tried adjusting the brakes as per the dorel video on you tube, but still nothing. My husband found the solution though. He worked some oil into both pedal mechanisms and worked it through until both pedals moved again, once he had plied through a couple of times, both pedals and the brake now work fine, just turned out the pedals has seized over the years and just needed a good oiling. Worth giving this a try.

Quinny BUZZ 3... | Answered on Dec 02, 2011


Good Afternoon

The Quinny Dreami pram body attaches onto the Quinny Buzz chassis using the two plastic adaptors included with the Quinny Buzz purchase. Replacement adaptors can be ordered via your Quinny retailer.

Quinny BUZZ 3... | Answered on Nov 10, 2011


Good Afternoon

Quinny never recommend the use of WD40 on the products. It does state on the WD40 can that it is not suitable for use with plastic products as it may cause premature degradation of the parts, and Quinny products are made with a combination of metal and plastic componants. Cleaning should always be done with warm soapy water for extreme conditions such as mud or sand removal, then the wheel thoroughly dried. For everyday cleaning, it should be done with furniture polish or dry Teflon spray (found in the laundry aisle of larger supermarkets) and a soft clean cloth to keep the wheel performing properly. Full guidelines on thorough cleaning of the front wheel unit can be seen on the Facebook page for Dorel UK Customer Services.

Quinny BUZZ 3... | Answered on Nov 10, 2011


Good Afternoon
You can order via your local Quinny retailer or direct from our customer service department on 01284 413 141 Mon-Fri 8.30-4.30.

Quinny BUZZ 3... | Answered on Nov 10, 2011


Good Afternoon

Picture directions are in the Quinny Buzz user guide or else find us on Facebook under Dorel UK Customer Services and how to change the seat fabrics over is included in our photo album "Handy Hints & Tips"

Quinny BUZZ 3... | Answered on Nov 10, 2011


Good Afternoon

If it is under 2 years old please return it to your retailer with proof of purchase for it to be sent to the engineers for inspection & repair work required under warranty terms and conditions.

If it is over 2 years old or you do not have your proof of purchase please contact the customer care department on 01284 413 141 Mon-Fri 8.30-4.30 to discuss chargeable inspection & repair work required.

Quinny BUZZ 3... | Answered on Nov 10, 2011


Good Afternoon

The XL seat fabric should have come as standard with your purchase. If it did not, please contact your retailer with proof of purchase and ask them to order it for you.

Quinny BUZZ 3... | Answered on Nov 10, 2011


Good Afternoon

Remove the front wheel by using the buttons either side of the front wheel unit and sliding it out of the chassis. Fit the front of the shopping basket on and now attach the back of the basket around the rear wheel axel using the velcro tabs.

Quinny BUZZ 3... | Answered on Nov 10, 2011


Good Afternoon

The original Quinny Buzz 2005/2006 chassis is not suitable for fitting the current seat fabric. However you can purchase a sub seat (seat frame) which will fit onto your chassis (RRP 75GBP) and the current seat fabric will fit onto that (RRP 40GBP). The Quinny Dreami carrycot is suitable for use on any Quinny Buzz chassis. You can order the sub seat and seat fabric via your local Quinny retailer or direct from the customer service department on 01284 413 141 Mon-Fri 8.30-4.30.

Quinny BUZZ 3... | Answered on Nov 10, 2011


Good Afternoon

How old is your Buzz? If it is under 2 years old please contact your retailer with your proof of purchase and they'll be able to make arrangements for the chassis to come to our engineers for inspection/repair work required under the terms & conditions of the warranty.

If it is over 2 years old or you no longer have proof of purchase please contact our customer service department on 01284 413 141 Mon-Fri 8,30-4.30 to discuss booking it in for chargeable inspection & repair work.

Quinny BUZZ 3... | Answered on Nov 10, 2011


Best to use a gentle detergent anything with a picture of a baby on and nothing that promises whiter than white.

Quinny BUZZ 3... | Answered on Nov 12, 2010


hi it sounds like it needs adjusting
this is a video on how to do this
http://www.youtube.com/user/dorelengineers#p/a/f/1/J9YK3ewvteI

if it is not this then please let me know

Quinny BUZZ 3... | Answered on Nov 04, 2010


HI
yes the quinny is still the same no changes from 2008 to 2010.
the last change quinny made was the clip that holds the folded buzz together from a strap to a clip.

what are you looking at buying ?and I will tell you if it fits

Quinny BUZZ 3... | Answered on Oct 21, 2010


You cannot fix a car seat to a Quinny Zap. They are not designed for it. In the photo you show a Quinny Buzz 3. You can fix the car seat to this and the seat removes easily

Quinny BUZZ 3... | Answered on Sep 23, 2010


Hi, The best solution is to contact Dorel uk they should be able to help you, sorry I can't be of any further help to you. Regards Marie

Quinny BUZZ 3... | Answered on Aug 29, 2010

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