20 Most Recent Royal 15MX Shredder Questions & Answers

I just had this exact problem with my shredder. I found that the LM324 IC on the circuit board was shorted out, and it tool the LM7812 regulator with it. I replace both and it's good as new.

I'm just trying to update this answer the number for parts is incorrect and I spent over 2 hours on hold without result. I then called the product support number and was re-directed to the sales number. When I called it I spoke to a very helpful rep who listened to my story and immediately transferred me to parts where the service technician was EXTREMELY helpful in identifying the part required and then taking an order to get the part shipped. The cost of the plastic gear was $3.16 I didn't ask what the shipping was...Sales phone number: (888) 261-4555web address: http://www.royalsupplies.com/contact-us.html

check for broken plastic gear

Sounds like the bin might be over full. Switch machine off. Remove top section, or open door, Empty bin. Look at shredder blades to make sure nothing is stuck in them. When sure blades are clear put back together and then switch on.

Try ebay or http://www.royalsupplies.com/contact-us.html

Try contacting evil.genius.gb at gmail dot com or search ebay for user geecustoms. I know they providing postal repairs, just not sure about their web address