20 Most Recent LG WM1812C Front Load Washer Questions & Answers


What is the mater with us that we are accepting this outrageous product flaw?

Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!

What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?

I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!

New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!

I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:

*Make sure I use high efficiency detergent THAT will fix my problem.
Wrong.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
Wrong!
*Cleaned the water hoses; THAT will fix my problem.
Wrong!
*Cleaned the gasket around the door. THAT will fix my problem
Wrong!
*Cleaned the tub with bleach water. THAT will fix my problem.
WRONG!
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
WRONG AGAIN!
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.
WRONG! WRONG!! WRONG!!!

NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.

Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!

Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:

*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine

*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!

Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.

Are you kidding me??

Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.

So, now this is what I want!

I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.

Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!

This is outrageous and we need to speak out about this and make sure our voices are heard!

LG WM1812C Front... | Answered on Feb 20, 2018


Go back to your supplier, after 3 months this should not be happening and the machine will definatly still be covered by warranty.

LG WM1812C Front... | Answered on Jan 17, 2018


Not necessarily a blockage but it is a slow drain issue. If the filter and the pump are ok, including physical inspection of the pump vanes, then you need to look at the hose from the tank to the pump and see if there is anything stuck between the drum and the tank. A stray item of laundry can cause this. The other thing that you want to check is the water level sensor. They are usually a tube that measures the water pressure and it connects to a sensor that can have problems due to debris in the tube. Clear out the tube and check the switch by applyiing air pressure to the tube. One last thing could be wiring or main control and I hate to think about that because it is so expensive.

LG WM1812C Front... | Answered on Oct 29, 2017


It seems you need to have a new sealing rubber fitted. IN THE MEANTIME, if the knocking happens again when the spin starts, stop the machine, let the washing drop to rest, and then start it again, the re-positioning of the fabric inside the drum should even out. Also, do not load with say.. only towels, that way the weight is one sided and will make the drum spin in an uneven way.

LG WM1812C Front... | Answered on Oct 08, 2017


My guess would be the bearing going bad. Big job to replace but not impossible. If washer is old, I'd buy a new one instead.

LG WM1812C Front... | Answered on Sep 16, 2017


Try new water valve first. See if that does it. Water pressure could force door open.

LG WM1812C Front... | Answered on Aug 05, 2017


Check the pump.. the little door bottom left. take all the stuff out of there.. and there will be lots of "stuff". put a little pail under the hose part to catch the water first though.

Scrub the machine with three tablespoons of cascade dish detergent in the SOAP dispenser.. use a hot wash.. ( no clothes JUST a wash ) then follow that with one cup of bleach in the SOAP dispenser.

Hot fast wash. Usually this clears up the problem. Do this once a month.. but check that little door..

LG WM1812C Front... | Answered on Feb 26, 2017


I have run into this problem several times with LG washers. On one job LG had us replace every electronic componet that had anything to do with the water fill and the problem still was not resolved. The electronic control determines how much water to fill depending on the load size, so smaller loads give you less water, with the same amount of soap. Leaving clothes in the washer overnight, and leaving the door closed does contribute to mold and fungi growth in the washer. The customer tried different brands of soaps and different amounts of soap. He left the door open after usage to allow the unit to dry out, and tried different cleaners, to clean out the sludge build up. We determined that there just is not enough water to thoroughly clean the clothes. The sales store had to replace the washer with another brand. There is an ongoing class action lawsuit against Lg for this problem. Do an online Search for lg washer lawsuit. By the way, we don't have a problem with clothes not getting clean with the Whirlpool Super Capacity Duet Front-Loading Washers. Good Luck, Appliance Specialists

LG WM1812C Front... | Answered on Jul 28, 2016


sometimes you just have to force the door but first try hitting the machine near the door lock sometimes this helps the door interlock may be stuck in the closed position

LG WM1812C Front... | Answered on Jun 09, 2016


To clean your LG, Whirlpool, Samsung, Frigidaire, GE or any other clothes washer try Smelly Washer Cleaner! It's 24 treatments of all natural washing machine cleaner that also safely and easily will remove mold and mildew odor from towels and clothing! To compare with other washer cleaners go to: http://www.youtube.com/watch?v=Ua6OJPn0-fU

LG WM1812C Front... | Answered on Apr 21, 2016


LOUD NOISES IN washing MACHINE;

LOT OF THINGS TO CHECK, THE BELT LOOSE OR WORN, THE CLUTCH, THE TRANNY, THE BEARINGS BOTH TUB SEAL AND BEARING, THE REAR DRUM BEARING, the balance or counter weights.

THE DRIVE PULLEY- If the washer is making a loud noise the drive pulley might be worn out, cracked, loose or bent. Remove the drive pulley and inspect it carefully. If it is damaged or defective replace it.
THE TRANSMISSION, THE MOTOR COUPLER, THE MOTOR DRIVE BEARINGS,
THE DRIVE MOTOR- If the washer is making a loud noise the drive motor bearings may have worn out. Washer motors are normally almost silent when they run. If the motor is run without a belt hooked up to it and it's loud it will have to be replaced.

The drive coupling connects the motor to the transmission and consists of two plastic drive forks with a rubber coupling between them. One of the drive forks is attached to the drive motor shaft and the other is attached to the transmission input shaft. As the motor shaft rotates, the rubber coupling between the drive forks absorbs the torque to prevent the forks from breaking. Normal use will create wear on the coupling and eventually the drive forks may slip and cause a vibrating noise. If the transmission seizes or if the spin basket cannot turn freely, then the coupling may fail and again you may experience a vibrating noise. Most models will require you to remove the cabinet to access the drive coupler. Disconnect power from the appliance before attempting any repairs.

A worn drive block will usually have a pounding sound, like hammering metal, during spin when it first starts. If there is enough interlocking tab left on the drive block, you'll see it finally engage at top speed with an empty basket.

In a transmission lock up the holes get enlarged in the rubber isolator and the studs break off the motor and transmission couplers. This is usually caused by the abrupt motor reversal between the agitate and pump out functions. If you hear a loud bang every time the motor reverses, the coupler is getting loose. An obvious sign of a failed coupler is a pile of black rubber shavings under the washer. If the motor runs and the agitate and spin functions don't work, the studs may have broken off the coupler (old coupler design) or the coupler may have broken at the shaft (new design) and you need a new coupler kit. The coupler can also just crack around its center hole allowing it to slip on the motor or transmission shaft hampering those functions.

If the washer is making a loud noise the drain pump might be going bad or might have something caught in it. Remove the drain pump from the washer and inspect it carefully. Look for anything that might be caught in it, a piece of wire, plastic, etc. If nothing is wrong with the pump, but it's still noisy it will have to be replaced.

Front load washers often use a self contained electric drain pump and the motor may be worn or damaged and require the complete pump to be replaced. Remove any foreign objects or replace the worn or damaged pump, thencarefully tighten the hose clamps and check for leaks before installing the cabinet or front panel.

All front-load washing machines have shock absorbers that are used to dampen the tub movement in the spin cycle. The shock absorbers or struts are attached to the base frame and to the outer tub and you will need to remove the front panel or the rear panel to access them. When shock absorbers weaken or become damaged, the machine will often make a loud banging sound during the spin cycle and if the symptom is not corrected, can lead to damage of other components. Inspect the shocks for signs of broken attachments, leaked fluids or a weakened dampening action and replace both shocks if worn. Remove power from the appliance before attempting this repair.

Some models of top-load washers use tub dampening straps to cushion the movement of the tub during the spin cycle. There are four straps attached to the top of the tub and to each corner of the cabinet

Also There are four suspension rods that suspend the tub and allow the tub to free float. If the suspension rods are noisy, there will be a squeaking noise during wash. You can fix this by putting bearing (lithium base) grease in the cup that each rod rests in. If it continues to squeal replace all four rods the cups come with the rods, replace them as well.

If your washer has a loud banging noise during spin the balance weight may be loose. This weight is to counter act the weight of the motor so you will find the weight directly behind the motor. Sometimes simply tightening the bolts will fix your issue but if the bolts are stripped out get some bolts slightly longer than the original bolt to allow you to put a locking nut on the bottom side of the mounting plate. If the weight is broken replace it.

Lastly Washer vibration can be caused by a broken counter balance spring. Ur washer may be equipped with one or more counter balance springs which help to absorb the natural movement of the spinning tub. If a counter balance spring fails the tub might lean in one direction more than another and it will shake and cause vibration.
By the way my advice is free cuz God is good!

GRINDING NOISES:

The plastic drive is known as a splutch (splined clutch). One problem with these washers has been loosening of the nut that locks the pulley to the agitator input shaft. If it gets loose, the pulley drops and the teeth no longer have good contact with the teeth of the splutch basket drive gear in spin mode. The solution is application of blue locktite to the threads of the input shaft. There have also been a lot of failures of the actuator that operates the cam ring of the splutch which raises and lowers the basket drive gear. It is raised for agitate mode and lowered for spin. There is a spring between the basket drive gear and the gearcase housing that maintains pressure on the basket drive gear. There are cams on the cam ring that ride up and down on cams in the splutch cam (housing) as it is rotated by the actuator thus raising and lowering the basket drive gear. The gearcase has a planetary gear set in it.

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LG WM1812C Front... | Answered on May 25, 2015


likely cause is the water valve. What happens is the water valve will stop letting cold water into the washer; therefore, once the washer gets to rinse it will either stop or not do anything during the whole rinse cycle.
This is because when you selected your water temperature, you may have selected warm/cold or hot/cold. The hot water came in and you didn't notice any problems. When it got to rinse, the cold water the cold water won't come in. Therefore, the washer does nothing.
The item to check would be your water inlet valve. Check it for continuity with a multi meter it should show Ohms or a closed circuit. To test it when water is overflowing unplug the unit and see if it still overflows or continues to fill. If it stops when unplugged. Then it is not a water inlet problem but an electrical signal problem going to ur water inlet valve. Possibly from the panel or board. You can also do a live volt test to see if it is getting the full 120 current, but be sure to unplug unit before testing as this is a live test.
Another test u can do to check the water inlet valve, first cut the water off and remove the hoses off the back of the washer. Then one at a time point the hoses inside the washer tub and turn the water back on. If you don't have good water pressure, turn the water back off and remove the strainer that should be in one end of the hose. Inspect the strainer to see if it is stopped up, clean it and reinstall it. Now repeat this test. If you have good water pressure now, reinstall hose and your problem is fixed.
If you still don't have good water pressure, the problem is in your house plumbing and you need to call a plumber. If you had good water pressure the first time you performed the test, the water valve is bad and needs replacing.
TIMER
If your washer doesn't go through the washer rinse cycle the timer may be the problem. Sometimes the timer gets stuck in the middle of the cycle or won't turn at all. If the washer runs, but the timer doesn't turn, the timer is bad and needs replacing.
Do you have anti-flood hoses leading to the machine. If you do there is probably a loose tube in the back causing a small leak. When the hoses detect that water is still flowing after a certain amount of time due to the leak it shuts down and causes the machine to turn off during the rinse/spin cycle



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LG WM1812C Front... | Answered on May 25, 2015


check filter

LG WM1812C Front... | Answered on Feb 23, 2015


Since down comforters are very light in weight, they confuse energy efficient front loader washing machines in how much water to add. Therefore, very little water is used, which results in a semi-damp comforter at the end of a wash. Pre-soaking the comforter beforehand would help, however, now the comforter weighs a ton, and the machine will vibrate like crazy during a spin cycle. It may be better to have the comforter dry cleaned.

LG WM1812C Front... | Answered on Jan 18, 2015


This is ridiculous. All appliances with such lettering should get negative reviews. I will be the one to start. Only the squeaky wheel gets the grease

LG WM1812C Front... | Answered on Aug 04, 2014


It has screws in the back that need to be removed; then the cover just slides to the back of the machine to come off. Do not try prying it up like the old tops - it won't work and it will damage the lid.

LG WM1812C Front... | Answered on Jul 07, 2014


check the belt tension before replacing. there should be about 1/2" deflection (play) on the longest open side of the belt.

LG WM1812C Front... | Answered on May 16, 2014

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