20 Most Recent Weiser Lock Powerbolt 1000 Lock Questions & Answers

reset all code and retry...

1. To program the first code, press the reset button once, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
2. To program the second code, press the reset button twice , then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.
3. To program the third code, press the reset button 3 time, then enter your 4-8 digit code on the exterior keypad, then immediately press the middle lock button on the exterior keypad. You will hear a beep. This signals that your code has been accepted.

Good lock
Good unlock

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I have installed your Powerbolt, but when I push the Lock Button, it unlocks? What should I do?First remove the cover on the inside of the Powerbolt unit. On the right hand side under the batteries, you will notice that is says "Door Direction Jumper". If the cap is mounted on Prongs 1 & 2, carefully remove it and move it over so that it mounts Prongs 2 & 3. A is right handed, B is left handed. http://www.weiserlock.com/Support/Faq/50160000000HhmZAAS.aspx

So. The door jumper direction jumper was lost during a renovation please where I can buy a replacement

Yes, it does work in reverse. For more information make sure to read this: Schlage Connect vs Kwikset Kevo

This is the relevant excerpt from the Powerbolt programming and troubleshooting instructions:

"To determine why your lock is beeping abnormally, please follow these steps:

Take out batteries and unplug powerstrip.
Let it sit for 1 minute, then put the batteries back in and wait another minute.
If it does not beep, the keypad needs to be replaced (17733-1).
If the unit continues to beep, the powerboard needs to be replaced (A17734-3,3 Powerboard 1470 brass finish; A17734-3,26D Powerboard 1470 satin chrome finish; A17734-3,5 Powerboard 1470 antique brass finish)."

Since you've already gone through the battery change, try the battery remove-reinstall recommended above. If that doesn't work for you it suggests that you need to replace the appropriate Powerboard for your lock.

So this is the link to Weiser Customer Support Page, where you will find the appropriate number of your location:

http://www.weiserlock.com/en/CustomerService/ProductSupport/SupportContact.aspx

I suggest calling the appropriate toll-free number and having a conversation with a representative about this problem. You will want confirm that you need the part before you go through the expense, and that it's worth it. You will need to know the "finish" of your lock. Try to talk them into warrantying the part, in spite of the age (one year warranty on electronics), as a matter of good customer relations. They will help you get the correct part on order.

Good luck--and please provide feedback if this helps!

lock mechanism is probably not assembled correctly and is jamming the knob

there is a little black jumper on two of three pins near the top of the circuit board. Set it on the right or left and center pins depending on left or right opening.

Try with your door open. Also be sure that you can operate it by hand. If not, the motor can't move it either. Facing the outside of the door, if the hinges are on the right, it's a right-hand door.